Ratings based on 120 Verified Reviews

3.0 out of 5
47% of guests recommend
3.1 Room cleanliness
3.0 Service & staff
2.9 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Bad bad hotel the worst hotel ever i see it

Posted Apr 19, 2017
Very bad staff very bad hotel small room disaster breakfast
3 out of 5
by A verified traveler

Posted Apr 16, 2017
The hotel ways are crowded with restaurant tables I had one hour in check as the room was not ready during check in time
1 out of 5
by A verified traveler

Posted Mar 19, 2017
So bad experience..... 1. Hotel is on hill you can walk very hard. 2. No clean room. 3. Bed bugs in matters 4. Reception behavior very poor. 5. No rook service. 6. Pls nobody come with family this hotel.
3 out of 5
by Ehsan

Posted Feb 26, 2017 on Hotels
this hotel is located on height.. although they provide shuttle to avoid ramp. small toilets in room and breakfast was ok. basic english is understood by the staff. room service was ok. try to bring extention wire as they dont have much eletric sockets. by no mean this hotel is 4 stars. should be 2.5 or 3 stars.
2 out of 5
by A verified traveler

Makkah trip.

Posted Feb 23, 2017
Not convenient for older people. Sits on a hill. There are wall plugs available other than one under the table, which is very inconvenient to charge your phone. Shower space available may be 2'x 2' or less.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff and comfortable room

Posted Feb 6, 2017
Pros: Room Spacious, Clean and Comfortable. Staff is friendly.
Hotel staff was very nice. Rooms were spacious and clean. Breakfast was very good. When booking I saw lot of reviews of this hotel being on the cliff and inconvenient, but they have 24/7 transportation available and once off the cliff Haram is just very near by so no issues faced. For the price we paid, this was very good.
2 out of 5
Recommended
for Everyone
by A verified traveler from Doha, Qatar

Posted Feb 3, 2017
Pros: The shuttle services provided from call of fajar prayers until after midnight. Only shuttle service staff and ground floor staff are excellent.
Cons: English speaking staff and cleaners should be taught to behave with customers and not to raise their voices
Location: Approx. 600 meters away. At quite a height but shuttle service is provided all the time
MINUS: There was no wifi in the rooms. In the lobby the wifi was weak. If there are 5 people in the lobby using the same wifi then you wont get connected. The staff is impolite, can't speak English and smoke in front of customers. Some cleaners misbehave. My room's bathroom tray was cracked, luggage table next to dresser was chipped off. Bigger rooms but smaller batrooms and shower trays are less than a foot away from toilet commodes. PLUS: Very reasonable breakfast on the house. Excellent to/from Haram shuttle service and the shuttle drivers are excellent people and dont make faces. I noticed the service available after fajar Azan through mid-night after every 5 minutes. If you have missed the shuttle, wait, another one will be there within minutes. The shuttle services provided from call of fajar prayers until after midnight. Only shuttle service staff and ground floor staff are excellent. English speaking staff and cleaners should be taught to behave with customers and not to raise their voices.
1 out of 5
by A verified traveler

Posted Jan 26, 2017
very bad service no water available to drink used be good not anymore
4 out of 5
by Yahya

This traveler left a rating score only Posted Jan 26, 2017 on Hotels
1 out of 5
by A verified traveler from oldham UK

INADEQUATE POOR SERVICE STANDARD

Posted Jan 24, 2017
The serif front desk staff was inappropriate couldn't speak English unable to serve international guests reluctant to serve non Arabic speaking guests. When non Arabic speaking guest arrived at the counter they start play with mobile and walked away. These are young Arabian service staff. I will not recommend this hotel to non Arabic speaking guests. The transport between hotel and Haram inadequate. Room are uncleanliness smells of smokes, toilet flush doesn't work approximately call the room maintenance came in 1st call but never showed up again. This is not value for money.