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Reviews of Elaf Al Mashaer Hotel

5 out of 5
Elaf Al Mashaer Hotel
Ajyad Road Makkah Al Mukarramah, Makkah

Reviews

7.2

Good

Rating 10 - Excellent. 61 out of 194 reviews" "
Rating 8 - Good. 51 out of 194 reviews" "
Rating 6 - Okay. 36 out of 194 reviews" "
Rating 4 - Poor. 18 out of 194 reviews" "
Rating 2 - Terrible. 28 out of 194 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaf is very close to Haram just 3-4 mins walk to baab Abdul Azeez (door no 1 Abdul azeez door) The hotel is a nice and clean hotel and was amazing for the price and location Food as usual good , and courtesies staff
Stayed 2 nights in Mar 2024
Response from Elaf Al Mashaer Managment on Apr 1, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

6/10 Okay

Sheraz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very uncooperative and don’t want to help. Wold not recommend any one else
Stayed 1 night in Mar 2024
Response from Elaf Al Mashaer Managment on Mar 25, 2024
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

10/10 Excellent

Hanan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Elaf Al Mashaer Managment on Mar 25, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

asma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and awesome management 👍
Stayed 4 nights in Mar 2024
Response from Elaf Al Mashaer Managment on Mar 18, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

6/10 Okay

Sheraz

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff don’t understand English, it’s ok but they have to let us know so we can use translation or ask someone to translate. They just shake the head ok and ok . That’s not acceptable
Stayed 2 nights in Mar 2024
Response from Elaf Al Mashaer Managment on Mar 18, 2024
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

10/10 Excellent

DANAH, san diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing customer service
Stayed 2 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 18, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Ume

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best to stay
Stayed 5 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 13, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Rehana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while I was in Makkah performing Ummrah. All the staff were very kind and respectful. The haram is literally a 5 minute walk, and anything you want to eat and drink is a 5 minute walk in any direction. You can hear the adhan from the Haram at the hotel.
Stayed 5 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 13, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Ume

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 13, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Mohamad Ahmed Elarabi

Stayed 2 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 21, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Mahfuzur

Stayed 4 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 21, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

2/10 Terrible

Abass

Stayed 1 night in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 21, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

6/10 Okay

hussam

Traveled with family
Liked: Cleanliness, staff & service
Bed is very hard to sleep on, overused bathroom.
Stayed 2 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 13, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

ovais, Bettendorf

Stayed 2 nights in Feb 2024
Response from Elaf Al Mashaer Managment on Mar 21, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving our room was not ready when promised for check in..We waited over 1 hour in the lobby area. Room service cleaned my room one time in the 5 days I was there. We kept calling for towels, toilet paper, and other items. Front desk was not very friendly either. I give this place a very poor rating
Response from Elaf Kinda Managment on Feb 6, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Layla

Traveled with group
Liked: Staff & service, amenities
The hotel is about 8 minutes walk from Harem close to Safwa mall The only thing is the bathroom needs refurbishment as it's a bit old and smelly but rooms are clean
Stayed 3 nights in Jan 2024
Response from Elaf Al Mashaer Managment on Jan 25, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

kaviraj

Stayed 1 night in Jan 2024
Response from Elaf Al Mashaer Managment on Jan 24, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

nasir

Stayed 1 night in Jan 2024
Response from Elaf Al Mashaer Managment on Jan 24, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Shahzad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Jan 11, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

2/10 Terrible

Samina

Stayed 2 nights in Jan 2024
Response from Elaf Al Mashaer Managment on Jan 11, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

4/10 Poor

Diallo

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There toilets was very bad and smell too much it was very difficult to stay in the room so every time we was calling to clean but they put only parfum after few the smell coming again it was horrible
Stayed 3 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Jan 8, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elaf Al Mashaer Managment on Jan 3, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

2/10 Terrible

Wasif Saleem

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of THE worst stay experiences I’ve had. I booked a 5night stay here for my Umrah trip and I don’t wish the experience the hotel provides on anyone. The rooms are run down, towels torn (yes they had holes in them), the bathroom smelled of open sewage, and on the first night, the bathroom from the next door overflowed into our room. Our room was flooded and when I asked what happened, the helper staff wanted us to hush because the room next door was occupied by a Saudi family. When I went to the front desk to discuss, there was a short, fat chick who literally rolled her eyes at me. They treat Saudi guests different than other immigrant guests; you can feel the racism in the way they address your queries v/s queries from Saudis. There is no response from room service, even after you place multiple requests for extra towels, and bottles of water (I counted 4 hours, and still no service). The hotel manager didn’t seem to care much either. It seemed like they somehow expected me to ok with the situation. The only good thing about this hotel, however, is the distance to the Haram. I ended up canceling the rest of my stay and shifted to the Fairmont. Elaf still ended up charging me for one day and there was no help from the hotel as we were checking out. They tried to make the refund process for the remaining nights as difficult as possible thinking that as an immigrant, I would just go along with the flow.
Stayed 5 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Jan 8, 2024
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
It could definitely be cleaner. It wasn’t very clean. Bathrooms weren’t clean. It’s need some refurbishment or refinement of carpet was really dirty with a lot of stains present. Very very stinky smell coming in the room as well.
Stayed 5 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Jan 3, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Nevien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Jan 3, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

2/10 Terrible

Misba

Stayed 2 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Dec 28, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Dec 27, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Elaf Al Mashaer Managment on Dec 25, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Elaf Al Mashaer Managment on Feb 6, 2024
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Irfan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and nice staff, breakfast was also reasonably good
Response from Elaf Al Mashaer Managment on Nov 30, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Mohamed

Stayed 5 nights in Oct 2023
Response from Elaf Al Mashaer Managment on Nov 4, 2023
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.A representative from the hotel will be contacting you at the soonest for more details.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

6/10 Okay

Muhammad Joynal

Liked: Staff & service, room comfort
Hotel didn't give me queen room which I booked instead small twin bed room . The bathroom was awful, bad smell. After complaining they changed to family room. Had no hot water during my stay.
Stayed 6 nights in Sep 2023
Response from Elaf Al Mashaer Managment on Sep 25, 2023
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good hotel excellent location 5 min walk to holy Haram very friendly and helpful staff (many thanks to Rahma customer Service and Omar Reception )
Stayed 1 night in Sep 2023
Response from Elaf Al Mashaer Managment on Sep 21, 2023
ضيفنا العزيز,نتوجه اليكم بالشكر الجزيل لكم لتخصيص جزءا من وقتكم الثمين في تقييم مستوى إقامتكم. رضاكم عن خدماتنا هو الدافع الاساسي من أجل تحفيز فريق العمل لديناسعداء بمعرفة انكم قد استمتعتم خلال فترة إقامتكم معنا، ونتطلع الى زيارتكم لنا في القريب العاجل.مع اطيب التحيات اداره فندق ايلاف المشاعر

8/10 Good

Mohamed

Stayed 1 night in Jul 2023
Response from Elaf Al Mashaer Managment on Aug 3, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah.Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards,Elaf Al Mashaer Management

8/10 Good

Mohamed

Stayed 1 night in Jul 2023
Response from Elaf Al Mashaer Managment on Aug 3, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah.Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards,Elaf Al Mashaer Management

2/10 Terrible

Abderrafi

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Elaf Al Mashaer Management on May 7, 2023
ضيفنا العزيز,نتوجه اليكم بالشكر الجزيل لكم لتخصيص جزءا من وقتكم الثمين في تقييم مستوى إقامتكم. رضاكم عن خدماتنا هو الدافع الاساسي من أجل تحفيز فريق العمل لديناسعداء بمعرفة انكم قد استمتعتم خلال فترة إقامتكم معنا، ونتطلع الى زيارتكم لنا في القريب العاجل.مع اطيب التحيات اداره فندق ايلاف المشاعر

8/10 Good

Qasir

Stayed 2 nights in Mar 2023
Response from Elaf Al Mashaer Management on Apr 4, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

2/10 Terrible

Mubarik

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give them a lower rating I would! We got to the hotel after a long flight. We were told our booking was canceled. And no rooms were available. They basically over booked and canceled our room. The staff was rude, and were literally refusing to speak to us. We stood there for over an hour trying to resolve the issue. The basically told us to get lost and find another hotel. I’ve never felt so helpless and degraded in my life. DON’T EVER BOOK AT THIS HOTEL. It may be a little cheaper in cost, and that may be and enticing factor. But they are terrible! Beware!
Stayed 2 nights in Feb 2023
Response from Elaf Al MAshaer Management on Mar 13, 2023
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

8/10 Good

Shahina

Liked: Cleanliness, staff & service, property conditions & facilities
Overall friendly staffs. Good in breakfast was terrible.
Stayed 1 night in Feb 2023
Response from Elaf Al MAshaer Management on Mar 7, 2023
Dear guest,Thank you for choosing Elaf Al MAshaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivating the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

NurLiyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but can be improved
GOOD: the hotel is very strategically located, just 5 minutes from the gate for tawaf. it is close to all the shops and restaurants. it is also very easy to get taxis here. the reception staff were very friendly and helpful and the room was very comfortable. they also have wuduk area and ironing facilities in the room. BAD: due to the location on the main road, it was VERY noisy. the windows weren't soundproof and I was on the top floor. check in too almost an hour during peak time and there were only 2 staff available. Only 1 of the reception staff speaks English, this made it very difficult to get assistance on time. TV and furniture in the room are very old. the shower wasn't clean and had mould in the grout. was not expecting these as the price per night was quite expensive.
Stayed 5 nights in Dec 2022
Response from Elaf Al Mashaer Management on Feb 8, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

6/10 Okay

HUSAM

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Your tap water was brown. No one ever answered the reception phone when i called. The bed was right in front of the AC, very bad design. The toilet leaked. I could never get room service. Your elevators never worked properly. They would miss my floor or just not work completely.
Response from Elaf Al Mashaer Management on Jan 17, 2023
Dear guest,We were very disturbed by your comment, evaluation, and valuable comments from our valued guests, which are followed up directly by the hotel, and all of them are taken into consideration, so as to be avoided in the future, and thus be an important source in helping us improve the level of service.Please kindly contact us on the phone number: 966 12 5758080 Ext: 1701 from 10.00 AM. until 4.00 Pm for more information.We look forward to your visit to us again at the hotel, and we hope that our services will satisfy you.Best regards,Management of Elaf Al Mashaer Hotel.

10/10 Excellent

Mouzam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price is also very expensive
All good except problems with phone in the room was not working I have to go to the reception all time to tell for room service apart from that every thing is good i will use your services in future again Inshallah
Stayed 4 nights in Jan 2023
Response from Elaf Al Mashaer Management on Jan 10, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Raghda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Elaf Al Mashaer Management on Jan 10, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Response from Elaf Al Mashaer Management on Jan 10, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Mohamed

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean lobby good Room good customer service
Well let start the room it was good size single guest it was clean room the housekeeper guy he make sure nothing missing from towels and soap good service if you asked me the employee he take my attention he’s name Ahmed AlZahrani the receptionist he make sure he solve the problem plus satisfy too and happy I was about to cancel my reservation because of the not good view in my room #304 he was listening to my problem. He doesn’t cut me off when I’m talking to him and he promise to do his best because of that I continue the reservation because of him the way listen to your problem and promise to help you with that big smile and ask if he can help with anything he will make sure to solve it even when I’m leaving the hotel he makes sure the driver arrive and he called and let me know that I called over all (excellent customer service) to Ahmed !!! i don’t see that in some countries when I travel I recommend this hotel for my friends and family in USA
Stayed 3 nights in Dec 2022
Response from Elaf Al Mashaer Managment on Jan 5, 2023
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

4/10 Poor

Md Jahidul Hasan

Disliked: Staff & service, property conditions & facilities, room comfort
Unpleasant stay with small room and poor service
The room was very small, room key is not working well, room service is horrible and room services come when guest outside the room. As per price, the stay was not worthy. Not recommended.
Stayed 4 nights in Dec 2022
Response from Elaf Al Mashaer Managment on Jan 5, 2023
Dear Guest,Thank you for choosing Elaf Al Mashaer as your preferred stay at the Holy City of Makkah. All the valuable comments from our valuable guests will been taken into close consideration to ensure a comfortable stay for all our dear guests in the future, and will help us improve our level of service.Looking forward to welcoming you back at our hotel.Kindest Regards,Elaf Al Mashaer Management

4/10 Poor

Mohmed Saeed

Disliked: Staff & service, property conditions & facilities
Not good service
Response from Elaf Al Mashaer Managment on Dec 29, 2022
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Stayed 4 nights in Dec 2022
Response from Elaf Al Mashaer Managment on Dec 26, 2022
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in and friendly staff
Response from Elaf Al Mashaer Managment on Dec 26, 2022
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards, Elaf Al Mashaer Management

6/10 Okay

Tarek

Stayed 2 nights in Dec 2022
Response from Elaf Al Mashaer Managment on Dec 19, 2022
Dear guest,Thank you for choosing Elaf Al Mashaer as your preferred location to stay in the holy city of Makkah. Your satisfaction is our key to motivate the team in our hotel.We are happy to learn that your stay has been satisfactory, and we look forward to welcoming you back to our hotel in the very near future.Kindest Regards,