Ratings based on 487 Verified Reviews

3.6 out of 5
64% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Posted Nov 17, 2017
Bring your shower curtain or else be prepared for a pool of water.
1 out of 5
by A verified traveler from London

Nothing but only close to Makkah

Posted Nov 16, 2017
I booked presidential suite, the most expensive one but dirty, beds worn out springs, bathroom like 2* hotels condition. Will never stay again Terrible breakfast very very basic Terrible standard of quality of living Aged bathrooms Over used beds Lamps not working No AC control works Dirty windows I booked kabaa view which was never mentioned as partial and was told by staff it’s VVIP “ total lie” Rude staff and terrible service in all 3 restaurants *NO WHERE NEAR 5* by means of living quality or even service * will not stay never Only good thing is close to bab Abdul Aziz but there are many other hotels in same building and less expensive with better condition and service
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyed

Posted Nov 12, 2017
Was a very enjoyable time and good hotel and staff were very helpful
2 out of 5
by A verified traveler from riyadh

Has ZamZam towers convention

Posted Nov 9, 2017
Close to harm. Needs a renovation and new carpet. Smells bad in some area. They allowed you to early check in which very very nice of them.
1 out of 5
by A verified traveler from kuwait

Posted Oct 30, 2017
Very old room and toilet. Uncooperative staff. Room view different than what's mentioned.
2 out of 5
by A verified traveler from Kuwait

Terrible Hotel

Posted Oct 27, 2017
Bad in cleaning .Carpet was terrible in cleaning with vomit smelland Black spots. Restaurants were like not cleaned wih bad service .bathrooms were not cleaned and no amenities .The Staff not helpful they not responding when we call .
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 26, 2017
Cons: internet very slow
good hotel. perfect location. breakfast OK. staff OK. internet very slow .
3 out of 5
by A verified traveler from riyadh

Location is excellent, friendly staff

Posted Oct 18, 2017
There was a bad smell in the room because probably the drain is blocked and the staff has no soloution for that because the hotel is already and they don’t have vacant rooms. Other than that things went OK.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Liked the holel. However, I am sure there are better options wjith the same price.
5 out of 5
Recommended
for Everyone
by A verified traveler from London, UK

Nice hotel very close to Haram

Posted Oct 12, 2017
Staff courteous, allowed early check in. Over all stay was pleasant. Certainly would recommend hotel. Stayed twice before same pleasant experience. Thanks, keep up the good work.