Spa was great, nice room service
Posted Apr 25, 2016
Pleasant surprise to be upgraded to the Junior Suite, the room is big and renovated.
I went for a 90 min massage which was pleasant and relaxing.
I called for room service and staff kindly made a special meal (grilled oxtail with soup and rice) as I do not want spicy food.
The only booboo was a suddent blackout around midnight, for 1 min, when I was about to sleep.
That freaked me out, and I had to sleep with all the lights and TV on..
This stay can be more restful if not the blackout
Comment from Hotel Management
Nov 14, 2016 by Perdikaris, Hotel Management
Dear Valued Guest,
Warmest Greetings from Grand Swiss-Belhotel Medan!
We would like to thank you for choosing Grand Swiss-Belhotel Medan as your accommodation choice during your recent stay in Medan and for taking the time to post your comment on Expedia.
Sincerest thanks for your constructive feedback that will help us greatly to continue improving our hotel operations.
We have taken a very good note of all your comments and rest assured that we have initiated an appropriate corrective action since we have to improve our daily operation as we strive to exceed all of guest expectations.
Looking forward to welcoming you soon at our hotel!
With Warm Regards,