Get an overview of this hotelLuxury hotel with 3 restaurants and full-service spa

Popular property highlights

Free self parking
Free WiFi
Outdoor pool
Business center
Laundry facilities


Located in the heart of Medan, this luxury hotel is within 1 mi (2 km) of Balai Kota, Tjong A Fie Mansion, and Medan Mall. Bukit Barisan Military Museum and Shri Mariaman are also within 1 mi (2 km).

Hotel Features

This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour health club, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 287 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and LED TVs with satellite channels. Guests will also find 24-hour room service, minibars, and premium bedding.

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, JW Marriott Hotel Medan features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a children's pool, a spa tub, and a sauna. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

  • Bar/lounge 
  • Fitness facilities 
  • Full-service spa 
  • 24-hour front desk 
  • Business center 
  • Tours/ticket assistance 
  • Meeting rooms 2 
  • Coffee shop or café 
  • Free self parking 
  • Free WiFi 
  • Dry cleaning/laundry service 
  • Sauna 
  • Outdoor pool 
  • Valet parking (surcharge) 
  • Children's pool 
  • Safe-deposit box at front desk 
  • Free area shuttle 
  • Luggage storage 
  • Breakfast available (surcharge) 
  • ATM/banking 
  • Number of restaurants - 3 
  • Concierge services 
  • Shopping on site 
  • Laundry facilities 
  • Spa tub 
  • Total number of rooms - 287 
  • Airport transportation (surcharge) 
  • 24-hour health club 
  • Free newspapers in lobby 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Children's pool  
  • Free Wi-Fi  
  • Area shuttle (complimentary)  
  • Laundry facilities  
  • Cribs/infant beds (complimentary)  


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking, Valet parking (surcharge)

Room Amenities

  • Pay movies 
  • Premium bedding 
  • Separate sitting area 
  • Free bottled water 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Free toiletries 
  • Hair dryer 
  • Iron/ironing board 
  • In-room safe 
  • Satellite TV service 
  • Desk 
  • Free WiFi 
  • Free WiFi (limited) device count 
  • Air conditioning 
  • Room service (24 hours) 
  • Free cribs/infant beds 
  • Separate bedroom 
  • LED TV 
  • Rollaway/extra beds (surcharge) 
  • Connecting/adjoining rooms available 

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

Marriott Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Jade Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Prime Steak House - This steakhouse specializes in American cuisine and serves dinner only.

Marriott Gourmet - This coffee shop serves breakfast, lunch, dinner, and light fare.

24-hour room service is available.

Nearby Things to Do

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room.

  • Steam room in spa 
  • Manicures and pedicures 
  • Body wraps 
  • Body scrubs 
  • Facial treatments 
  • Massages 


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 

Hotel Policies


Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 423500.0 per night.
  • Free cribs (infant beds)!


  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Only service animals are allowed


The charges below are included in your overall room price:
  • Resort fee
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: IDR 208000 for adults and IDR 104000 for children (approximately)
  • Airport shuttle fee: IDR 330000 per vehicle (one way)
  • Valet parking fee: IDR 40000.00 per stay
  • Rollaway bed fee: IDR 423500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • JW Marriott Hotel Medan
  • JW Marriott Medan
  • JW Medan
  • Marriott Hotel Medan
  • Medan JW Marriott Hotel

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. A resort fee is included in the total price displayed. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Free in-room WiFi has a 10-device limit.

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