Ratings based on 41 Verified Reviews

3.6 out of 5
56% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

OK Hotel

Posted Dec 21, 2016
Pros: In the heart of the center of the city and close to all necessary amenities like shopping and dining.
Cons: Wifi.
Location: In the heart of the city so everything one will want is close at hand.
The hotel is fairly clean. The room was comfortable but the shower area was a bit small. The wifi was terrible. Some rooms in the hotel are very noisy, I had to move from the room I was first assigned. The second room I was given was reasonably quiet.
3 out of 5
by A verified traveler

Posted Oct 27, 2016 on Hotels
Hotel had no AC
3 out of 5
Recommended
for Everyone
by A verified traveler from downey, Ca

Good

Posted Aug 23, 2016
Good location off the main Street, if you need to be in the neighborhood. Clean and organized, very helpful staff even with my limited Spanish we were able to communicate.
4 out of 5
by oscar

in the city

Posted Aug 8, 2016 on Hotels
this is downtown Medellin. hotel is around 35 years old, they have done a good job of maintaining and updating. my room had no A/C but didn't miss it. you can walk around safely with some heightened awareness.
3 out of 5
by Brett from Brooklyn, NY

Good value but a bit run down.

Posted May 4, 2016 on Hotels
Hotel was cheap and staff at front desk were helpful. Room was a bit weird with lots of signs about fines for damaging or stealing items. Treadmills in the gym were worthless. A nice hotel but a bit run down. Still a good value and good location if city center is where you want to be so I'd stay there again.
Comment from Hotel Management
by Tatiana, Hotel Management
Please leave feedback, we will take into account to make the necessary improvements and be able to offer a better service. Also thank you for choosing us and highlight our strategic location, which we are happy to take advantage of it to the fullest. We would be glad to have you with us in the near future.
4 out of 5
by gilbert from San Diego

excellent location

Posted Feb 10, 2016 on Hotels
great service, helpful and courteous personnel
Comment from Hotel Management
by Tatiana, Hotel Management
It is pleasant to know that our location so that it had a positive stay in the city. Also we like to know that our staff provided the best attention and express its heat human that distinguishes it.
4 out of 5
by A verified traveler

Great price - for a great value Hotel

Posted Feb 3, 2016 on Hotels
Staff were very friendly and helpful
Comment from Hotel Management
by Tatiana, Hotel Management
Our staff fells glad about yor opinion. We are always available to serve and please your requests. We will fell happy to know that you would be back in the future.
1 out of 5
by A verified traveler

staff were jerks

Posted Dec 10, 2015
Pros: nothing
Cons: fire the entire front desk staff
Location: could not tell you.
On check in, we were refused, because my boyfriend did not bring his passport, he had I.D. and the hotel was booked in my name and I had proof of identity, he had proof of identity also, but they would not accept. so we were there with no hotel to stay in. we looked around and found another hotel that did accept both of our proof of identity, Gran hotel staff were really idiots. I do not recommend this hotel at any rate they offer.
Comment from Hotel Management
Feb 13, 2016 by Sara Cardenas , Hotel Management
Dear Guest, Our facility meets the standards set by the immigration authorities in Colombia, which include the presentation of the unique valid ID for each person outside their place of origin, such as the passport. We deeply regret the lack of such restrictions for international travelers. We do not consider such idiocy, ensure the safety of each of the foreign visitors we receive, which we also with the full identification of the person at the time of check in.
3 out of 5
by Narhari from USA

Ok

Posted Dec 4, 2015 on Hotels
nothing much to say. It is just an average hotel
Comment from Hotel Management
by Tatiana, Hotel Management
We appreciate the time spent to leave your message. We are a hotel that takes years in the market, and we are recognized for our high quality service. We hope to accompany us on a next occasion.
4 out of 5
by yenela from panama

all good

Posted Dec 3, 2015 on Hotels
So far good attention excellent
Comment from Hotel Management
Jul 23, 2016 by Tatiana, Hotel Management
We appreciate that you have left your comment. Our staff is always able to provide you with the best services and with her characteristic warmth. It would be a pleasure that you could be with us at an early opportunity.