staff were jerks
Posted Dec 10, 2015
On check in, we were refused, because my boyfriend did not bring his passport, he had I.D. and the hotel was booked in my name and I had proof of identity, he had proof of identity also, but they would not accept. so we were there with no hotel to stay in. we looked around and found another hotel that did accept both of our proof of identity, Gran hotel staff were really idiots. I do not recommend this hotel at any rate they offer.
Comment from Hotel Management
Feb 13, 2016 by Sara Cardenas , Hotel Management
Our facility meets the standards set by the immigration authorities in Colombia, which include the presentation of the unique valid ID for each person outside their place of origin, such as the passport. We deeply regret the lack of such restrictions for international travelers. We do not consider such idiocy, ensure the safety of each of the foreign visitors we receive, which we also with the full identification of the person at the time of check in.