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Reviews of Hotel Plaza Rosa

3.5 out of 5
Hotel Plaza Rosa
Carrera 32D #9-17, Medellin, Antioquia

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 110 reviews" "
Rating 8 - Good. 39 out of 110 reviews" "
Rating 6 - Okay. 23 out of 110 reviews" "
Rating 4 - Poor. 12 out of 110 reviews" "
Rating 2 - Terrible. 11 out of 110 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

6/10 Okay

Catalina, Miami FL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice Staff Hotel needs Upgrades
The hotel staff is great, the breakfast bar is great, the hotel however has limited parking spaces. The rooms are out dated no night stands, no digital alarm clock, no extra chair in the room. I did not like it felt I was staying in a crappy place. The staff on the other had, they were Excellent

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Time was the Worst
This was my second time staying at the Plaza Rosa, I would never stay there again. The hotel was trying to get us for "extras" since our 1st day. A friend and I booked a room with two beds, they read us the fine print that said this was just a preference. An extra $10 a night. We had a friend over for a few hours one night, they charged us an extra $40 (a lot in Colombian pesos, almost a full night's stay) and embarrassed our friend into having to show her ID. I've been to Medellín and Colombia several times now, have many friends there and understand there are issues with "pre-paid services." But local hotel staff know very well who is and who isn't "pre-paid." On top of this the Internet is horrendous. The hotel and rooms are very dim/gloomy and it needs a major upgrade. Pay a few extra $$$ and stay at Art Hotel, Dietz, LePark or elsewhere. At least until Plaza Rosa has a major renovation of both interior structure and staff.

4/10 Poor

Stefan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were in very poor condition.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible hotel with Horrible management
As we checked in, the front desk refused to give 2 keys, even though it was 2 people staying in one room. She very rudely said it was the hotel policy since they did not have too many key cards. Later the manager arrived who was a pure idiot and should not have been given this job. When we arrived in the room, it was stinky and smelly. The air contioner was a single unit a/c unit which was very old and made too much noise, so we could not sleep very well. The bed mattress was cheap and hard like in old hotels. The bathroom was very tiny with no fan. Not enough towels. Overall, it is the most horrible hotel I have been to. I no longer trust Expedia's star rating system and because of this experience, I will no longer use Expedia webpage in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the party
The hotel staff was very nice, the room very comfortable and the location was perfect.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good hotel
The hotel is situated in a good neighborhood and the staff is very friendly. The only problem was the noise from the street below. Other than that, we had a fantastic time. Would recommend this hotel.

6/10 Okay

Carlos , Miami

Disliked: Cleanliness, room comfort
Near to good restaurants and Parque LLeras.
Near to good restaurants and Parque Lleras. Very old furniture and towels. Staff not that pleasant. It used to be a nice hotel. Stayed there before and enjoy the hotel. Not anymore.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Guess
If you have a guess that ether wants to use the bathroom or have some drinks at the room, you need to pay for them to come up there, so I believe its not right as you already paid for the hotel, the guess will not stay over night nor eat free breakfast, so why is that any guess needs to pay very ridicules.

2/10 Terrible

Daniel, Miam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is disgusting! It should be taken off hotels.com

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Good location
Rooms are clean and staff is friendly and helpful. Main desk attendants speak English. Breakfast is ok, and plentiful. However, the cleaning personnel make way too much noise outside of the rooms in the morning.

2/10 Terrible

FR, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible noisy, dirty hotel without helpful staff.
About rooms: Dirty rooms, one without AC, not enough towels, chains to lock hanging by on screw on very damaged frame, paint damaged by water around bathroom. They made the bed without removing hairs (body and head) from my previous night. Hotel staff did not support any requests (they don't care), tried to charge me taxes twice, very noisy room. I normally spend around 80 nights on hotels per year, this is my first complaint in 3 years.

2/10 Terrible

ramsey

Disliked: Staff & service, property conditions & facilities, room comfort
Bad noisy
Front desk staff was not professional managed by their manager Edwin who is charging extra on any visitor doesn't give receipts taking cash money in his pocket embarrassed me infront of my family made me sign up contract in Spanish language which I couldn't read it and extra taxes I'm not suppose to pay

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Medellin Hotel nice NY style type of stay.
I was given a room in the corner. It was not so pleasing in the corner I wanted a better room but was tired and just accepted it. I told Expedia to add a guest they did not so they charged me when a friend came just to come to my room to get some xmas gifts. I had the print out requesting a second guest but they did not honer it. The breakfast was great and had a banquet style layout. If you do not know how to eat Colombian food ask or watch others make a plate that's what i did. The lobby was great had vending machines and fresh OJ machine computers and wi fi so it was nice to hang out. Next door to a 24 hour spa get pedi mani or a massage pretty awesome.

8/10 Good

Cheyne, Denver, Colorado USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, breakfast, staff. I'll go again.
Great!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Average hotel for average price
Nice hotel in great location. Most of the staff in the front desk speak English but a couple of times there is awas a lady by herself and I had trouble communicating. I was having issues with my safe in my room and it was very frustrating. Breakfast was nice organized and the staff was friendly there. Room service was efficient except one night they put a single sheet on my queen bed and it messed with my night sleep. Once I had a Do Not Disturb sign on my door and I was sleeping in the evening and someone entered my room which was annoying.

8/10 Good

Cheyne, Denver

Liked: Cleanliness, property conditions & facilities
Good for price, location, breakfast.
Good for the price, great location, good breakfast Buffett. I stayed again because it was worth the bargain. The check-in was very busy and took longer than it should have. People who arrived after I did got checked-in to their room before me.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience, friendly staff, very clean rooms, great breakfast. Centrally located with easy access to tours, restaurants, etc.

10/10 Excellent

Roberto S.

Liked: Cleanliness, staff & service, room comfort
awesome service
Excellent service,very professional, the staff services people was nice ,courtesy and you look like at home.

8/10 Good

miguel a.

Liked: Cleanliness, staff & service, room comfort
vacations
Very good experience the staff is really good. Excelente manner.

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, room comfort
Great Location!
Nothing fancy but comfy. Great location and all staff was super friendly.

4/10 Poor

Roberto J.

Liked: Staff & service
Disliked: Cleanliness, room comfort
Business
I didn't like the experience in this hotel, specially because the low quality in the rooms, AC make terrible noise I couldn't rest, they only left a little bit of toilet paper the two nights I stayed, the TV didn't work the second night. The only thing valuable is the attention, everybody very helpful and nice!

10/10 Excellent

Richard W, Indio, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A god place to go back to.
I was in the for 7 days and found the wanting to please.

8/10 Good

Vicente A.

Liked: Cleanliness, staff & service, room comfort
Vacations
Very good and the location is great. The staff-servicewas very good. I loved the breatfast. They have a good service in the restaurand.

8/10 Good

esteban, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
nice compact hotel really close to the nightlife and restaurants

10/10 Excellent

Bob, Tampa Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and Medellin
Very convenient location for El Poblado - Parque Llqueras - reasonably safe area - as everywhere in Colombia - keep your eyes open, glance behind you routinely - and keep your money low in a front pocket or on a safety belt (remember the average wage in Colombia - for those lucky enough to have a job is around 500-600 US dollars month) Hotel rooms very nice - beds hard as nails - same as everywhere Colombia - good breakfast - you will need Google Translate app on your phone. Avoid downtown late at night- Medellin is a beautiful city

10/10 Excellent

My name T'Juan , Fort Lauderdale, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the Parque Jeras area. A very good loca
I enjoyed my time in El Poblado and weather and scenic routes. Friendly and observant drivers. Very good food and shopping centers.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not very nice
We had to wait 30mins to complete the check in and the staff had no idea how to confirm in their system if we booked via hotels.com. After that, we wanted to watch some tv... but no one in the hotel knew how to change the language to English. and.. The shower head was broken so all the water was going everywhere. The bed sheets were dirty.

6/10 Okay

Rudmiro, willemstad curacao

Liked: Cleanliness
satisfied
it was pleased to stay at plasa rosa ,

10/10 Excellent

T'Juan, fort lauderdale, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice area in El Poblado.
in El Poblado I was able to get help concerning restaurants and site seeing. The staff was polite and courteous. The room was spacious and comfortable.

6/10 Okay

Diana, Bogota, Colombia

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Dirty and not confortable
The bathroom was not clean, i had to call the front desk to ask for an extra cleaning otherwise i was not able to take a shower because of the condition it was... Besides that the room waa not confortable the air con was so old it was difficult to use, the bed was no confortable. In general very expensive for the nad conditions it has.

6/10 Okay

uhahahaha

Liked: Cleanliness, staff & service, room comfort
Overall Ok
Good Location in the safe Poblado Neighborhood. Restaurants and bars, etc.

6/10 Okay

wayne sav

Liked: Cleanliness, staff & service, room comfort
pleasant staff- nice location
Very pleasant experience. Plenty of nice restaurants, bars, parks, movie theater and shops in walking distance. Quick bus and metro service to downtown Medellin and surround attractions like zoos and planetarium , etc.

4/10 Poor

Carlos' Review

Liked: Cleanliness
THIS WAS NOT A GOOD DEAL! NEVER MORE!
Traveling from California I stayed at this hotel the week of 11/22/13. For the price paid, this was a terrible deal. The facilities are worn down and they charged me extra taxes just because I still have my Colombian Passport? The hotel staff is all learning and constantly struggling to keep up. - Worst Internet ever - cold water in the morning - noisy neighborhood (depending on the face of room) - staff knocked and try to entered the room while I was sleeping .

6/10 Okay

Sbodrillo, Verona, Italy

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Excellent Location. Good hotel.
Old-fashioned hotel with an excellent location. The structure is fairly old. Breakfast is minimal but all right.

4/10 Poor

Sky, Orlando, FL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Misleading
This hotel looks great from the pictures and even from the outside. The hotel lobby and dining area is also nice. Once you get out of the elevator on to your floor it's a whole different story. The interior looks run down and does not reflect what you see in the lobby. At the time, they were renovating the hallways and you can smell the strong paint used and also in your room. Beds are also very hard and uncomfortable. Room carpet is cheap and looks like it belongs in a office than a hotel room. Next time I'm in Medellin, I'll either look for an apartment rental or a 5 star hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Lleras park
Very slow check-in; small bathroom. Room does not have a desk.

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Shawn, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard beds!
The service of the staff was exceptional, even though they don't speak english well. The breakfast is basic, but it's breakfast. The location is very convenient to the cinema as well as many restaurants and stores and bars. The decor of the hotel is very old, and this is apparent in the rooms. The beds are the only downside of this hotel. The beds are very hard, and are no different than sleeping on the floor. They are extrememly uncomfortable! Other than that, a great place to stay.

10/10 Excellent

FERPIC, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT CHOICE
I LL CAME BACK VERY SOON, VERY NICE HOTEL, AND A VERY NICE CITY

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasing experience
Great customer service from everyone in the hotel. Located in a nice area.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

LTCVT

Liked: Cleanliness, staff & service
Basic place to stay
Clean facility, nice staff, near Lleras Park with its many restaurants, money exchange, small grocery store. However, our limited Spanish needed a boost of English once in a while, and the only people who spoke a little English were a few bellmen, for which we were very grateful. This is a very basic place to stay, nothing fancy at all, but decent breakfast, clean rooms and a reasonable walk to money exchange, restaurants, etc. Very hard beds!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, great location, friendly service
I arrived close to midnight to a very friendly and awake staff. I enjoyed my stay bery much.

6/10 Okay

isela

Liked: Staff & service, room comfort
outdated but great location
The room did not have a window but we knew this before hand. The room is outdated but we enjoyed breakfast and the great location

2/10 Terrible

Phil L.

Not satisfied with this hotel
When booking room it stated rooms have windows looking over surroundings but yet they gave us a room in the center of hotel without windows (room 311). Requested another room several times but was told no other rooms available. We should of gotten some kind of credit, put we didn't. We felt like we were in jail. In the dinning room while eating breakfast a big cockroach (3 inches long) crewed up on our table. I killed it and called a waitress and showed her.

6/10 Okay

Beatriz

Liked: Cleanliness
Disliked: Room comfort
so so!!!
the hotel needs to improve about the rooms furniture ,air condition noisy ,Medellin is fresh at nighbut if you open windows the niose is so disgusted .I had 2 days w/o air condition was so terrible , the second day the air get broke nad was late to take the things and take other room , wit unti the morning. I told the administration to make arrengenmts , the lobby and the restaurant as the buffet breakfast so good, s same as the attention!!!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
would not use again
The hotel looks great from the outside, the restaurant and lobby were fantastic. unfortunately I did not sleep in the lobby or restaurant. The rooms are to small, no windows, well except for one where the room air conditioner was located. I also upgraded to have that one window. Its a great place if you want to be nostalgic and feel like you walked back in time to the 50 or 60's

10/10 Excellent

CAS Happy in Medellin

Liked: Cleanliness, staff & service
great stay in medellin
the stay was great location location amazing .short distance walk

10/10 Excellent

CAS Happy in Medellin

Liked: Cleanliness, staff & service
weekend getaway
i have to say location, location,location. this hotel is close to many bars/restaurants and, its very close from your hotel you can walk.very safe and, extremly friendly staff that will go out of there way to take care of you. i loved this hotel and its friendly staff.