Ratings based on 271 Verified Reviews

4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Great hotel in the heart of El Poblado!

Posted May 21, 2017
Was a great experience. Every people attention was above and beyond. Great people, excellent service in a quiet location near everything. My only recomendación is to change the room matresses because, for me they are toó firm. Overall was excellent. If I come back to Medellín is highly probably to stay there again! Thanks!
3 out of 5
by Daniel

Nice enough

Posted Feb 12, 2017 on Hotels
Room was perfectly fine, breakfast was fine. Rooftop gym with two jacuzzis and a turkish bath is great. The service is excellent. But the property could use some updates. Furnishings and especially the carpeting is looking a little tired.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Please receive a warm greeting. Thank you for choosing us and for giving us the opportunity to welcome you in our Hotel, which is your home in Medellin. We appreciate your review in Expedia and for highlighting our location and services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
You are not allowed to bring outside guess to your room without paying an additional 42 dollars for the visit including taxes!
Comment from Hotel Management
Mar 9, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Please note that the Hotel, for security reasons, has a strict visitor policy. The Hotel charges for the admission of all additional persons to the rooms whose value is $ 98,000 plus taxes which includes buffet breakfast. If the guest does not agree with this value, we offer the use of the public areas of the Lobby and / or Restaurant for your meetings, appointments or visits. Thank you very much for your kind understanding and for helping us in the constant pursuit of excellence in service and in our process of continuous improvement. We hope you can visit us again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Downey, Ca

Nice hotel close to everything!

Posted Feb 6, 2017
The moment we walked in everyone was extremely friendly! We showed up 4 hours early for check in and they managed to get us into a room immediately upon arrival! They walked us up and Carlos took our luggage to our room and provided us with a map! He helped book our tours and recommeded different food. I loved it! We felt like royalty.
Comment from Hotel Management
Feb 6, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Thank you so much for you kind words! We are very pleased to know that you have enjoyed your stay with us and we hope to have you again. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel with a great location

Posted Jan 24, 2017
Great Location in a safe neighborhood, walking distance to Santa Fe shopping mall and close to El tesoro shopping mall. The staff was very Friendly and happy to assist us and the breakfast was great.
Comment from Hotel Management
Jan 25, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Please receive a warm greeting. We appreciate the time you took to comment your experience at our hotel and we are delighted that you enjoyed our facilities and services. We hope to welcome you again in this, your home in Medellin. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2017
great location!, great service!, high recomended for those who are looking for confort and great location
Comment from Hotel Management
Jan 25, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Please receive a warm greeting. We appreciate the time you took to comment your experience at our hotel and we are delighted that you enjoyed our facilities, services and location. Thank you very much for recommending us! We hope to welcome you again in this, your home in Medellin. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very friendly staff

Posted Jan 5, 2017
Pros: Nice hotel, very friendly staff
Cons: Noise from street
Location: a little walk (or cab) from the restaurants.
Nice hotel, very friendly staff who take excellent care of the guest, a little walk (or cab) from the restaurants.
Comment from Hotel Management
Jan 7, 2017 by Hotel Poblado Alejandria, Hotel Management
Thank you for taking the time to share your experience with us and for the positive comments about our staff. We hope to have you again!
4 out of 5
by Henrietta

Clean hotel and friendly staff

Posted Dec 31, 2016 on Hotels
We enjoyed Medellin! It is beautifull, inoovative and the people are very friendly!
Comment from Hotel Management
Jan 7, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us and for the positive comments about our staff. We hope to have you again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton Gardens LAX

Posted Dec 3, 2016
Friendly and helpful staff, nice room, clean and comfortable. Wifi payment plans? Are you kidding me? The hotel wifi was provided at a cost depending on the level of plan you want to use. Is this a California or LA thing?
Comment from Hotel Management
Jan 7, 2017 by lauren.ramirez@hotelpobladoplaza.com, Hotel Management
Thank you for taking the time to share your experience with us and for the positive comments about our staff. We would like to clarify that guests have free wifi; however, if a guest requires a more high-speed wifi and greater capacity, we can assign a private internet access for an additional cost. We hope you can visit us again!
4 out of 5
by A verified traveler

Clean and nice , BUT WIFI CONNECTION SUCKS ,

Posted Nov 10, 2016 on Hotels
For the most part it was nice , BUT I DO HAVE 2 issues , one is they wanted to charge me extra for my girl stay with me , they wanted to charge me , 35.00 American dollars , and I argue that I made reservation for 2 people , to at which point they dropped the charge , and the other is WIFI is lousy in my room , I do not know if this is true with other rooms , but I basically had to go the lobby to get a good connection , which sucks if you want to read or what ever play games in the room , cause the CONNECTION SUCKS !