Ratings based on 268 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Apreciado Huesped, Muchas gracias por tomarse el tiempo para calificar. Nos agrada saber que hemos cumplido con sus expectativas en cuanto infraestructura y servicio. Esperamos tenerlo nuevamente con nosotros. Cordialmente, LAUREN RAMIREZ Conserje
4 out of 5
Recommended
for Everyone
by A verified traveler

Unbeatable location.

Posted Jan 15, 2017 on Wotif
Pros: Location and staff.
Cons: Wifi signal was poor in the bedroom.
Location: Great shopping is across the road and amazing restaurants/bars are a short uber ride away!
Location is amazing - very safe area and across the road from a great shopping centre. There's a large precinct of amazing bars and restaurants which are a 10-minute taxi/Uber trip away. I'd recommend this hotel on the location alone. Staff were very helpful! I do not speak Spanish but the staff worked hard to communicate with me and ensure I had a pleasant experience. Particularly when explaining the breakfast content. The hotel itself is a little tired. I imagine is was a jewel in the 80's, but now there are aging signs such as the floor laminate lifting. As a small aside, I discovered that foreigners don't need to pay a tax (~20%) in Colombia for hotels. However if you have a local "visitor", you will be forced to pay this tax, even if your visitor doesn't stay the night. I assume it's a legal thing.
Comment from Hotel Management
Jan 25, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Please receive a warm greeting. We appreciate the time you took to comment your experience in our hotel and we are delighted that you enjoyed our facilities and services. We would like to share with you that the Hotel will be renovating furniture and other room features to provide a more comfortable stay to our guests. We hope to welcome you again in this, your home in Medellin. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Excellent location. Kind staff

Posted Dec 4, 2016 on Orbitz
We loved our stay in this hotel. Close to wonderful malls. The breakfast is included and delicious.
Comment from Hotel Management
Jan 25, 2017 by Lauren Ramirez-Concierge, Hotel Management
Dear Guest, Thank you for taking the time to write your feedback through Expedia.com. We appreciate you kind review and hope you have a chance to visit us again. Kind regards,
5 out of 5
by A verified traveler

Good hotel, but Outstanding Restaurant and Service

Posted Dec 3, 2016 on Hotels
I liked the hotel and it's staff, but I just loved the restaurant and the menu. The atmosphere was excellent and the variety of typical Colombian food was unbelievable. The service at the restaurant was outstanding. This is not the type of restaurant were servers have "designated zones", any of them will tend to you with pleasure. It is a team effort.
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Dear Guest, Please receive a warm greeting. Thank you so much for your kind review and acknowledging our wonderful staff. We are pleased to know that you enjoyed our Hotel, restaurant and services. We hope you can visit us again!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Playa Coronado, Panama

Very nice hotel in wonderful location

Posted Nov 9, 2016
Pros: Very easy - the neighborhood, and the restaurant! Poblado is a beautiful, lush neighborhood and there are lots of shops. The restaurant is superb!
Cons: Room furnishings are blah. We're pretty sure that Portland Cement wants the bed back - have never had such a hard bed in a hotel.
Location: Location is wonderful, and there are shopping centers very close by.
The Poblado district is the wealthy, upscale neighborhood in Medellin, with many, many magnificent trees and great shopping. The Poblado Plaza is in the heart of Poblado, and has a superb restaurant set in a beautiful garden. The rooms are spacious, bright and clean, but underwhelming. The furnishings are fine but less than what we would have expected. The window could open, but wasn't sealed properly. so air came in.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Best in Medellin !!!

Posted Oct 25, 2016
Location: Oviedo Mall next door, Santa Fe Mall accross the street, Restaurants all over, Night life accross the street, just great location.
Best location, great service !!! Say hello to Nico from me.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service...

Posted Oct 11, 2016
Location: Everything is close.. Optimum location
Everything first class. low price, great shower !!!
Comment from Hotel Management
Oct 12, 2016 by POBLADO PLAZA HOTEL, Hotel Management
Dear Guest, Thank you for taking the time to write your review on Expedia. We are glad to read the positive comments about our Hotel and we hope to have you again. Kind regards, POBLADO PLAZA HOTEL
3 out of 5
Recommended
for Everyone
by A verified traveler from Sarasota, Fl

Nice hotel. Terrible bed and decor.

Posted Sep 21, 2016
Pros: Location
Cons: Beds !!! Breakfast !!!!
Location: Two malls, close to everything restaurants, etc.
Terrible bed. nice hotel, close to two malls. so, so breakfast. Excellent staff. Expensive restaurant.
Comment from Hotel Management
Sep 21, 2016 by GENERAL MANAGER, Hotel Management
Dear Guest, Thank you for taking the time to share your experience on Expedia. Thank you for highlighting our priviledge location and our wonderful staff. We appreciate your feedback so we can look to improve our breakfast buffet and the room decor. We would like to share with you that we will be renovating our rooms hopefully next year. We are sorry to hear that our beds were not to your liking, our housekeeping staff is very accommodating and would have provided you with a solution in order to offer you a better sleep during your stay. Thank you for helping in the constant pursuit of excellence in service and in our process of continuous improvement. We hope to see you soon in this, your home in Medellin. Cordially, PIEDAD SALAZAR SAAVEDRA GENERAL MANAGER POBLADO PLAZA HOTEL
4 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Posted Jul 26, 2016
wonderful staff, nice breakfast in lovely patio. receptionists were very helpful regarding driving directions. the hotel is excellently located, close to everything, but not in the middle of the noisy party section of El Poblado.
Comment from Hotel Management
Sep 21, 2016 by GENERAL MANAGER, Hotel Management
Dear Guest, Please receive a warm greeting. We appreciate the time you took to comment your experience in our hotel and we are delighted that you enjoyed our facilities and services. We hope to welcome you again in this, your home in Medellin. Kind regards, PIEDAD SALAZAR SAAVEDRA GENERAL MANAGER POBLADO PLAZA HOTEL