Posted Aug 5, 2016
Late arrival but greeted nicely. From there it went downhill each day. Breakfast is okay but only if you get there before the mad rush between 8:30 and 9. Our last day, the fifth one, found a line in the breakfast room with many people and families standing around waiting for the one waffle maker, dishes, and coffee. They have one man who oversees the breakfast and he wasn't able to keep up. Cleaning room staff only once in the 5 day stay did our room in what is considered a normal tidy up. One night, coming back after Shakespeare at 11pm, we walked into the room same condition as we left it including no towels. The bathroom is so small and tight you can't sit on the toilet or get into the shower unless you walk in part way, close the door, and then move to use one. The blanket was in bad shape with holes. The ice maker wasn't working and the swimming pool was dirty and cold! NO elevator so getting luggage and needs to the upstairs room meant navigating over several flights of stairs, no way around it.