Hi Maria,Thank you for taking the time to send us your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you pointed out. I have shared your feedback with staff to better handle these types of situations differently in the future. Your valued feedback is what we use to further our constant improvement.I hope you called the front desk and let them know the room is dirty. So, they could of offer you to move to another room nearby.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

Hi Michael,Thank you for taking the time to give your feedback regarding your recent stay at Clarion Pointe Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue you point out on your recent visit. As far as the spa/pool there are rules to follow from Jackson County Environmental Public Health to drain the water and scrub inside the pool and tub. Before we fill it again with water. Unfortunately, it happened during your stay.As far as breakfast let me remind you it's a complimentary (free) breakfast. We can choose not to offer free breakfast, or we can offer a free limited breakfast. I believe our free breakfast is more than enough to satisfy your hunger in the morning. Also, realize that our hotel is Inn & Suite and not Hilton or Marriott.Thank you,Marieta Carino

Hi Donna,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issue on our recent visit. I have shared your feedback with staff.As far as the pool & hot tub being down at your recent visit. Because it was time to change the water and scrub/clean the entire pool and hot tub. Before, we fill in the water. Jackson County Environmental Public Health have rules for us to follow how to take care our pool & hot tub. Unfortunately, it happened at your recent stay.For the pet fee you mentioned whether 4lbs to 35lbs we charge the same. Pet is a pet. We do not charge by the lbs. Most of the hotels nowadays are charging pet fees. I believe our rates for pet fees are one of the cheapest.We appreciate you stayed with us and thank you for your time for sharing your valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

Hi Claire,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you pointed out. We try our best to prevent the homeless people coming to our property. Occasionally some homeless dig through our trash without knowing. But we do not see any homeless sleeping in the park. Specially in this type of weather. Your claimed about filled with sleeping homeless are overstated. Nowadays, you see homeless everywhere and there's nothing we can do about it. Also, when we see homeless camping in the park, we call the police to come and ask them to move. Again, thank you for your time and feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

Hi John,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you pointed out on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Your feedback is what we use to further our constant improvement.I hope you called the front desk and mentioned your concerned. So, they would of move you to a king size bed.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

Hi John,Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with staff to better handle these types of situations differently in the future. Your feedback is what we use to further our constant improvement.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta Carino

Hi Laura,Thank you for taking the time to send us your review online regarding your recent stay at Clarion Pointe, Medford.On behalf of our entire team, I apologize for failing to exceed your expectations with your stay with us. Your satisfaction is important to us. We be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future. Sincerely,Marieta CarinoManager

We appreciate your comment.Thank you,Marieta CarinoManager

Hi David,Thank you for taking the time to send a review online survey regarding your recent stay at Clarion Pointe, Medford.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit.I have shared your feedback with my staff to better handle these types of situations differently in the future.Feedback from our guests on their experience is what we use to further our constant improvement.Again, thank you for your time and valued feedback. We hope for another opportunity to properly host you to make it better in the future.Thank you,Marieta CarinoManager

Hi Daniel,Thank you so much for your nice compliment.We look forward to your return.Marieta CarinoManager

Hi Chris,We appreciate your awesome rating.Thank you,Marieta CarinoManager

Hi Ryan,I want to thank you for choosing to stay with Clarion Pointe, Medfor.I am so sorry to hear about the toilet and no one responded. My sincere apology.Since COVID strike, we only service rooms after 3 days of stay or request at the front desk if you need to service your room daily.I hope you will give us another chance to make it right. We look forward to your return.Thank you,Marieta CarinoManager

Hi Laurie,Thank you and we appreciate you. We look forward to your return.Marieta CarinoManager

Hi Brian,Thank you for taking the time to give us your rating.We appreciate you. We look forward to your return.Thank you,Marieta CarinoManager

Hi Bruce,Thank you and we appreciate you for choosing to stay with us. As far as the ADA rules we have a copy and how to handle pets and service animals.The ADA rules it says a person who is blind and have a service dog and a person on a wheelchair and have a service dog are considered as service dogs and allowed to bring their service animals to the dining area and sit in a designated area. The breakfast person told you that you can sit in the lobby. I want you also to be mindful for other people who are allergic to animals. In the ADA rules we can ask a person with a service dog with these questions; Is the dog a service animal required because of disability and What work or task has the dog been trained to perform? According to ADA rules dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA rules. FYI, not all restaurants and hotels are pet friendly.Thank you,Marieta Carino

My deepest apology. The delivery person didn't make it on time due to weather. Please come back and give us a chance to make it right.Thank you,Marieta CarinoManager

We appreciate you and we look forward to your return.Thank you,Marieta CarinoManager

Thank you and we look forward to your return.Marieta CarinoManager

Thank you and we appreciate you. We look forward to your return.Marieta CarinoManager

Hi Valery,If you booked your reservation through third party, they have your money and control of your reservation. When you made the reservation, they sent you a confirmation letter. In that confirmation letter it tells you the cancel policy; 24hrs, or no cancel. If it's 24hrs you need to call the reservation center so they can cancel your booking. Otherwise, your credit card will be charged. Also, the hotel hold your reservation until you check in. If not you will be charged as NO SHOW if you don't call. If you call and cancel your reservation, we can re-sell the room.Thank you for understanding.Marieta Carino

Hi June,It's on the website the hotel is pet friendly. My apology for your inconvenience. Please give us another chance to make things right.Thank you,Marieta CarinoManager

We appreciate you. Thank you for staying with us and we look forward to your return.Marieta CarinoManager