Ratings based on 260 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from LAKE HAVASU CITY AZ

Nice hotel.

Posted Jul 7, 2017
Pros: Location of our room.
Cons: Breakfast extended a half hour longer.
Location: Plenty of shopping and restaurants.
Hotel comfortable. Enjoyed surrounding areas. Beautiful lakes and forestry.
4 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Overall very satisfied

Posted May 2, 2017
Problem with room keys not working even after being replaced several times. Food in breakfast room was partially frozen at least once. Making it hard to heat and enjoy.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Posted May 1, 2017
Breakfast was deliciouse! Best. Breakfast at a motel we have ever had!
2 out of 5
by A verified traveler

Old sheets, old beds, old air conditioner.

Posted Apr 25, 2017
Cons: New sheets and beds
Location: Near the freeway and a Fred Meyers so you can gas up and grab food
Everything seemed tired about this place. The sheets we pilled, the beds were sagging. I'd always assumed a Holiday Inn was pretty good quality.
5 out of 5
by Debra

This traveler left a rating score only Posted Apr 14, 2017 on Hotels
5 out of 5
by Thomas

Posted Apr 12, 2017 on Hotels
Excellent
4 out of 5
by Antonio

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
3 out of 5
by A verified traveler from m

Family trip

Posted Apr 10, 2017
When we arrived we were. It greeted bc the front desk person was on the phone and clearly she saw us bc she said I have to held someone in and then kept talking , to too it off we only got 1 key to our rooms bc the key card reader was not working so that was an inconvenience as we were staying more thank one person per room , the front desk person the next morning at check out was good , but the breakfast was cold and no where to sit , just not a good experience at all and I was surprised bc Holiday Inn Express is my favorite hotel to stay when I travel and this was a first worth he rudeness and cold food anyway I would not recommend this particular location at all, training is key and your personnel obviously needs it.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 29, 2017 on Hotels
3 out of 5
by ERIK

Posted Mar 23, 2017 on Hotels
The room was ok. A nice reminder as to why we like other competing hotels better. The room was a little dated and had a festering faint smell of cigarette smoke even though it was NON-SMOKING. The blankets were not comfortable, bad nights sleep.