Posted Aug 28, 2016 on Hotels
Most H.I.E.'s are great. This one was clean, and that's most important. But, I have to lower the rating a bit for a couple reasons: 1) We reserved 2 beds and a pet-friendly room thru Hotels.com, but when we arrived, they had us down for 1 bed, and had not other rooms available. 2) The TV had no volume, and when the guest agent couldn't figure out how to make it work, I said -- well, just take some $ off the bill? He said okay, but never did. 3) I had to fix the toilet 3 times myself by reaching my hand in to fix the plug/drain.