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Reviews of Quality Inn & Suites Medford Airport

2.5 out of 5
Quality Inn & Suites Medford Airport
1950 Biddle Rd, Medford, OR

Reviews

8.4

Very Good

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 50 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Laurie

Not a luxury room, breakfast was underwhelming (out of coffee at 8am?) but for price…and one night (7hours worth) was ok
Stayed 1 night in Apr 2024

8/10 Good

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs.
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Ben,We are pleased to hear that our hotel was convenient for your recent stay. We appreciate your feedback.

10/10 Excellent

Dennie, Bend

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in. Very quiet area. Very nice rooms and property is very clean.
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello Dennie,We're pleased to hear you enjoyed our efficient check-in process, serene surroundings, and well-maintained rooms. Your comfort is our priority, and we appreciate your kind feedback. Should you have any further comments or suggestions, please don't hesitate to reach out to our management.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Hello Michael,We are glad to hear that you had a wonderful experience at our hotel! Should you have any further comments or need assistance in the future, please feel free to reach out. We look forward to welcoming you back soon!

8/10 Good

Ainaz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for hosting us!
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Ainaz,We are delighted to hear that you enjoyed your stay at our hotel. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to our management team directly. Your satisfaction is our top priority.

8/10 Good

Jo, Gold Beach

Stayed 1 night in Apr 2024
Response from Manager on Apr 11, 2024
Hello Jo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very dark.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Laura, We appreciate your feedback and will share your comments with our team for review. Guest satisfaction is our priority, and we strive to make improvements based on valuable input like yours. Thank you for sharing your experience with us.

8/10 Good

Jo, Gold Beach

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed many times and always been very satisfied with services. This time our room was near an exit door and on a busy road. It was very noisy all night. Just wouldn't want to be on that side of the building again. Staff was great, early morning shuttle driver was exceptional.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Jo,We appreciate your loyalty and feedback. It's heartening to hear about our exceptional staff. For a quieter stay next time, feel free to request a room away from the road when booking. Thank you for taking the time to share your experience with us.

8/10 Good

Melinda

Traveled with family
Liked: Staff & service, property conditions & facilities
Clean and convenient. Lovely breakfast. Some rather sketchy characters hanging around the motel late night and early morning.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Melinda,We appreciate your feedback and are glad you enjoyed our breakfast. We encourage guests to contact management directly with any concerns so they can be promptly addressed. Thank you for staying with us.

8/10 Good

marilla

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was okey,clean and easy parking
Stayed 1 night in Mar 2024
Response from Manager on Mar 31, 2024
Hello marilla,We are pleased to hear that you found our breakfast satisfactory and appreciated our clean and convenient parking facilities. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for choosing to stay with us.

10/10 Excellent

Isabella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great, and they had a fantastic spread for breakfast. Totally worth it!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Isabella,We are delighted to hear that you enjoyed the breakfast at our hotel during your stay. Your positive feedback is greatly appreciated! If you have any more comments or suggestions, please feel free to reach out to us.

10/10 Excellent

Diana

Traveled with family
I was pleased with the room, the only problem was that there were not enough outlets to charge our mobile devices. The other issue was that there was a guy on a bicycle down by the pool area between the bush and building, doing drugs. Shooting up, and my young son saw this which sparked a conversation about what that guy was doing. Was not pleased with that!! Other than that we were pleased. Thank you !
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Diana, We appreciate your feedback regarding the outlets in the room. As for the incident by the pool, we take matters like these seriously and encourage guests to report any concerns immediately to our staff for prompt resolution. Thank you for sharing your overall positive experience with us.

2/10 Terrible

Yong

Business traveler
Not good
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Yong, We appreciate your feedback and regret to hear that your experience did not meet expectations. Should you wish to discuss your concerns further, please reach out to our management team directly. Your comments will help us improve for future guests. Thank you.

8/10 Good

Kimberly

Traveled with family
Liked: Staff & service
Price for near airport is fine for quick over night stay; not in the nicest part of town but it is next to main highways, so as expected. Liked the cozy restaurant Elmers next to hotel.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Kimberly,We're glad you found our location convenient for your overnight stay and enjoyed dining at Elmers. Should your travels bring you back this way, we hope to welcome you again for another comfortable visit.

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Cyrus,We are delighted to hear that you had a wonderful stay with us! Please don't hesitate to reach out if you need assistance with future reservations.

8/10 Good

Jessica

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jessica,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon.

8/10 Good

Rena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. No complaints about the hotel. Will definitely stay there again
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Rena,Thank you for your positive feedback! We are delighted to hear that you had an excellent stay with us and that you have no complaints. We appreciate your loyalty and look forward to welcoming you back again in the future.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Feb 6, 2024
Hello Jennifer, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Michele

Business traveler
It is just 2 miles from the airport so all of those areas in a small city are so hot. Well leave them Los Angeles for that matter. Lol.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Michele,Thank you for choosing our hotel for your stay. We understand that the summertime temperatures can be hot, especially in proximity to the airport. We appreciate your lighthearted take on it and hope you had an enjoyable stay overall.

10/10 Excellent

Vinay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and bathroom were clean. Bed was comfortable. Place was quiet and easy to fall asleep. The surrounding area is good, no homeless people in the vicinity.
Stayed 1 night in Nov 2023
Response from Manager on Feb 1, 2024
Hello Vinay,Thank you for sharing your positive feedback on the cleanliness of your room and bathroom, as well as the comfortable bed that contributed to a peaceful night's sleep. We appreciate your observation about the surrounding area and strive to provide a safe and pleasant environment for all our guests.

8/10 Good

Grace, Dayton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The breakfast delicious. Room was clean
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Grace,Thank you for your kind feedback! We greatly appreciate your compliments on our friendly staff, delicious breakfast, and clean rooms. We value your experience with us and hope to welcome you again in the future for another wonderful stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and airport shuttle is the best
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello John,Thank you for your kind words about our staff, they take pride in providing excellent service. We're glad to hear that you found our airport shuttle to be convenient and reliable. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Sharon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice enough, clean & everything worked. The staff was nice and helpful.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Sharon,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean and in good working order. Our team takes pride in providing welcoming and helpful service to all our guests. We hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Daisy, Eureka

Liked: Cleanliness
Hot tub flooding and sauna too complicated to function quickly
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Daisy, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced with our hot tub and sauna. We understand that these amenities are important to our guests, and we appreciate you bringing this to our attention. We will ensure that our maintenance team addresses the issues to improve the functionality. We hope to welcome you back in the future for a better experience.

8/10 Good

Susan, Groveland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very helpful and enthusiastic! Breakfast was good, with lots of hot and cold items to choose from. My only issue that takes the review from 5 to 4 stars is that the hotel room had a particularly odd smell to it, though it was clean. I was exhausted from my trip so the smell didn't bother me so much as I fell asleep, but whenever I would go back into the room I would smell it. I would return to this hotel, just not to this same room.
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Susan, Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our attentive front desk staff and our breakfast offerings. We apologize for any inconvenience caused by the unusual smell in your room, but we're glad to know it didn't disrupt your sleep. We value your loyalty and hope to see you back at our hotel soon, where we'll ensure a pleasant and comfortable stay for you.

8/10 Good

lyla

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Jan 20, 2024
Hello lyla,We appreciate your recent stay at our hotel! If there is anything we could have done to make your experience even better, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rhonda, Modesto

Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Rhonda,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or need assistance in the future, please do not hesitate to reach out to us. We look forward to welcoming you back again soon.

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Hilda, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Tammera

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Jan 17, 2024
Hello Tammera, We're sorry to hear that your recent stay with us didn't meet your expectations. We value your experience and would appreciate it if you could kindly share any specific feedback with us directly, so we can address any issues accordingly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

joanna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Jan 17, 2024
Hello joanna,We are delighted to hear that you had an excellent stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. If you have any further comments or feedback, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another exceptional experience.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Hotel is worn, but homey. Cable system needs help - there is no way to turn on closed captions to help keep volume down. Elmer’s restaurant across parking lot.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Cheryl,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be great and enjoyed the homey atmosphere of our hotel. We appreciate your suggestion regarding the cable system and will take this into consideration for future improvements. We hope you had a pleasant experience at Elmer's restaurant during your stay.

2/10 Terrible

Talisia

I never got my deposit back I got 2 rooms and I payed 200 dollers each night and they tolled me I would get my 200 dollers deposit when I checked out and I only got 100
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello Talisia, Thank you for bringing this to our attention. We apologize for any confusion regarding your deposit. We would recommend reaching out to our management team directly so they can assist you further with this matter.

10/10 Excellent

Gilberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Gilberto,We are thrilled to hear that you had a wonderful stay at our hotel! It was a pleasure hosting you, and we are delighted that you enjoyed your experience. Should you have any further feedback or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

mojtaba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello mojtaba,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Gertrudis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay,nice and clean.
Stayed 1 night in Dec 2023
Response from Manager on Dec 27, 2023
Hello Gertrudis,Thank you for your positive feedback! We're delighted to hear that you had a good experience during your stay with us and that you found our hotel to be clean and inviting. We appreciate your kind words and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Mark,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Gertrudis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean ,good service,
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Gertrudis,We are pleased to hear that you found our hotel to be clean and that you received good service during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests. If there is anything else we can assist you with, please do not hesitate to let us know.

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Dec 2023
Response from Manager on Dec 15, 2023
Hello Kelly,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Response from Manager on Feb 6, 2024
Hello David,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Nicole Bernabe

Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Nicole Bernabe,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Tanya

Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Tanya,We are sorry to hear about your experience. Please reach out to our hotel directly so that we can address any concerns you may have. We appreciate your feedback and hope to have the opportunity to improve.

6/10 Okay

Austin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was great! Room had heat issues, changed rooms and the new room’s tv didn’t work. Room checks are needed by management!
Stayed 1 night in Nov 2023
Response from Manager on Nov 28, 2023
Hello Austin,Thank you for acknowledging the exceptional service provided by our staff. We apologize for the inconvenience caused by the issues you experienced with the heating and TV in your room. We appreciate your feedback and will ensure that it is shared with our management for further review.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with our late check-in and very accommodating. Breakfast sausages were still cold in the centers but rest of breakfast was great
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Matt, Thank you for choosing our hotel for your stay and for your positive comments about our staff. We apologize for the issue with the breakfast sausages and appreciate your feedback. We will definitely take it into consideration in order to improve our breakfast experience for future guests.

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 24, 2023
Hello Laura,Thank you for choosing our hotel for your recent stay! We're glad to hear that you had a good experience overall. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve and provide an even better stay next time. We hope to welcome you back in the future!

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Denise,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel to be very clean. It is always our top priority to maintain a clean and comfortable environment for our guests. We appreciate your kind words and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty sheets
Sheets were dirty, not very much to choose from breakfast for some reason it's not letting me upload my photos
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Tiffany, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We strive to provide clean accommodations and a variety of breakfast options. If you have any further concerns, please reach out to our management team directly.

10/10 Excellent

Amy

Stayed 1 night in Nov 2023
Response from Manager on Dec 10, 2023
Hello Amy,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Dear Guest,Thank you for taking the time to share your feedback. We always aim to provide a positive experience for our guests and we apologize if our hotel did not meet your expectations. We appreciate your valuable input and will share it with our management team for review and improvement.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From what I understand and witnessed In my room, all the carpet was replaced with laminate wood flooring, new paint resulting in cleanliness and easier to maintain.
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Dennis,Thank you for taking the time to share your experience during your recent stay. We appreciate your observations and feedback on the recent updates made to our rooms. We continually strive to enhance the overall cleanliness and maintenance of our hotel for the comfort of our guests. We value your input and hope to welcome you back in the future.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were emaculate. My room was very comfortable and quiet. The only negative is that there is no elevator, so if you can't do stairs, request a first floor room. Staff was very friendly, and I was able to get a shuttle to the airport at 4:00 am!
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Denise,Thank you for sharing your positive feedback about our impeccably maintained property and comfortable, quiet rooms! We apologize for any inconvenience caused by the lack of an elevator, but we're glad you found our staff friendly and accommodating. We understand the importance of offering shuttle services to our guests, even during early hours. We hope to welcome you back again soon for another enjoyable stay.