Ratings based on 791 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Over priced for condition of rooms.
Posted Sep 10, 2017
Pros: The staff were friendly and courteous
Cons: The entire lower level needs a major refresh. Prices need to be lower to reflect the quality of room/accommodations.
Stayed here during recent trip to Medford. It was conveniently located close to airport, which was nice considering I had an early flight the next morning. The staff could not have been nicer upon check in and check out. Unfortunately, the condition of the room left a lot to be desired, as did the whole lower level where my room was located. Specifically, the room had a bed that was well past its useful life and sagged in the middle, furniture that was beat up and stained, and air conditioning unit that was so loud and noisy, that the soundest of sleepers couldn't sleep. Lower level as whole look similar to my, and carpets were very dirty looking-might have to do with the pets I saw running up and down the hallways. Overall a disappointing experience, and certainly not worth the price I paid for the room.
Comment from Hotel Management
Sep 15, 2017 by Shawna, Front Desk Manager, Hotel Management
Thank you for your feedback. I am sorry that you did not enjoy your stay. Please come back and see us after our renovations are completed this winter.
by A verified traveler from Vacaville, CA
Not bad, but there are better options
Posted Sep 6, 2017
Pros: Easy parking, friendly staff.
Cons: Remodel. They advertised new carpet, which they need, but they also need new beds, furniture, etc.
Location: Unfortunately the smoke from fires kept us from doing much of what we'd hoped to. We still enjoyed our time but it was spent visiting friends.
The Rogue Regency is a dog friendly hotel with an attached restaurant/bar/comedy club. The staff are the highlight of this otherwise average to below average hotel. There are huge stains in the hallways and in the rooms. The recliner in our room was clearly broken and stained. The microwave was from the 1980s. The bed was not comfortable at all. The restaurant is ok, but on the level of a Denny's which is fine if you select an item from the discounted menu for hotel guests. Regular prices meals aren't worth the cost.
Overall, we won't be back. There are nicer, although slightly more expensive hotels in the area. I'd rather pay $20-40 more a night and not hear every noise from every room surrounding me.
Comment from Hotel Management
Sep 6, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! Please come back and see us after the property is remodeled.
Recommended
for Everyoneby A verified traveler from eureka ca
staff, comfort and value excellent
Posted Sep 4, 2017
Pros: as above
Cons: as above: road construction made difficult to figure out to get to hotel from highwy
Location: Lot of giant stores etc.
About 15 minute drive to Ashland
right on highway to crater lake
Staff extremely friendly and helpful. Local owned and shows.'
Comfort, cleanliness as good as higher priced chains.
very good breakfast deal: coupon and $6.00 provides sit down breakfast at adjacent coffee shop (as opposed to typical motel minimally edible buffett.
Just off huge highway interchange, but room totally quiet
One problem was major road construction and barricades making it tricky to figure out how to get to motel (despite it being easily visible from highway (I had to phone ahead to get directions)
Comment from Hotel Management
Sep 5, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
Recommended
for Everyoneby A verified traveler from Bayfield, CO
Comfortable hotel close to the Medford Airport
Posted Sep 3, 2017
Cons: It needs a little upgrading: new carpets everywhere, updated bathroom (noisy fan, not the best lighting).
The hotel was fine, clean and comfortable. It has a great restaurant attached to it. The staff was great.
Comment from Hotel Management
Sep 5, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! Please come back and see us once the renovations are completed this winter
Recommended
for Everyoneby A verified traveler
Close to I-5
Posted Aug 30, 2017Initially they did no have a registration for us. Went out to the car to get the Expedia number to verify. It was corrected by the time I got back with the number. Turned out the name on the reservation was reversed.(Don't know if it was Expedia or the hotel who made the error.) Everything else went smoothly. Great breakfast at th hotel for only $5.99 each. Nice hotel.
Comment from Hotel Management
Sep 1, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
Recommended
for Everyoneby A verified traveler from Los Angeles
Below-grade (under street level)
Posted Aug 25, 2017
Pros: Nice staff
Cons: Asking in advance if basement accommodations were acceptable.
On my way to Corvallis, OR to watch the eclipse. Insecure about the travel time and traffic heading north, I decided to leave very early in the AM (1 AM, I think).
If I had been there on business or enjoyment, I would not have accepted the below grade room. Creepy.
Comment from Hotel Management
Aug 29, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
Recommended
for Everyoneby A verified traveler from vancouver, wa
Just okay, nothing fancy
Posted Aug 20, 2017
Pros: No ants or bug spray to smell this go round. I was ready to leave if I had to deal with that again.
Cons: Timeliness of service in lounge area.
Location: Has bar and lounge, we used it mostly to just sleep so not sure about surrounding things close by.
Good hotel for price. Didn't have ants this go round so that was good. Older, carpets are stained, even with low lighting you can see them. Staff was attentive enough, nothing to shout about. Price wise, you get what you pay for. They have a bar and lounge area but waitresses not very timely with service.
Comment from Hotel Management
Aug 22, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! Please come back and see us after the renovations are completed this winter.
Recommended
for Everyoneby A verified traveler
Pleasant Stay
Posted Aug 17, 2017
Pros: Comfortable
Cons: NA
Location: Shops and restaurants
Was only in for a night but was a pleasant hotel in a good location for shops and restaurants.
Comment from Hotel Management
Aug 18, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Oregon
Out-dated, noisy and not very clean
Posted Aug 14, 2017
Pros: Nothing
Cons: Decor needs updating. Rooms need to be cleaner. Beds are uncomfortable. Indicate "cribs" are actually Pack-N-Plays so people can bring their own.
The best thing I can say about this hotel is the fact we were able to check in early. I was traveling with my 3 children (ages 14, 4 and 13 months) and had been on the road for almost 5 hours. I requested a room with 2 queen beds, a crib and a roll-away. When we entered the room it had an old, musty smell. The chairs were worn and faded. The carpet was old and looked dirty. I unloaded our bags and immediately asked that the room be vacuumed again because there was visible dirt and "stuff" on the floor. We left the hotel to run a couple errands. When we returned the floor had been vacuumed, however it still appeared dirty (not what a mom wants to see for her baby to be crawling around on.) Inside the room a roll-away and a Pack-n-Play had been delivered. Had I know the hotel was only going to provide a Pack-n-Play I would have brought my own. The hotel website states "cribs" available. There is a big difference between a crib and a pack-n-play. The Pack-n-Play the brought was old and had stains on it. The bottom sagged in the middle and appeared that it would be very uncomfortable. There was no sheet or crib mattress protector for it.
That night it was so noisy we couldn't sleep. The people above us were stomping around past 2am. The key to the pool did not work, we had to find someone to let us in.
It was so noisy, dirt and uncomfortable we ended up checking out a night early and went to another hotel. Very disappointed. This hotel use to be very nice.
Comment from Hotel Management
Aug 18, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback! I am so sorry you were not happy with your stay. The hotel is going through renovations and please come see us once they are completed this winter.
Recommended
for Everyoneby A verified traveler
Great Value
Posted Jul 26, 2017
Pros: These people know about customer service!
Cons: The rugs are dated and will soon be replaced.
Location: Near the airport, mall, shopping. The jet boats on Rogue River Hellgate is outstanding. Plenty to do. Lots of choices.
Great room and outstanding service. Only drawback is the difficulty getting in and out of the property. ODOT, not the Regnecy's issue. I would have stayed another week if I could. You can pay more but hard to find better.
Comment from Hotel Management
Jul 28, 2017 by Shawna, Front Desk Manager, Hotel Management
Thanks for staying with us. We appreciate your feedback!