Individually decorated, individually furnished, desk, laptop workspace

Reviews of SpringHill Suites by Marriott Medford

3 out of 5
SpringHill Suites by Marriott Medford
1389 Center Dr, Medford, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 548 out of 906 reviews" "
Rating 8 - Good. 265 out of 906 reviews" "
Rating 6 - Okay. 55 out of 906 reviews" "
Rating 4 - Poor. 25 out of 906 reviews" "
Rating 2 - Terrible. 13 out of 906 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lucia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, helpful, and friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lucia

Stayed 2 nights in Feb 2024

8/10 Good

Ryan, Fenton

Traveled with partner
Liked: Cleanliness, staff & service
We stayed for 2 nights. From the Front desk staff to the breakfast buffet staff everyone was attentive, friendly, and helpful. While the hotel was under renovation which they said will be completed by April (2024) we did not experience any issues with noise or inconveniences. We booked a king room and that was clean, spacious and comfortable. The fitness room was small with two treadmills and one elliptical luckily had it to our selves when we utilized it. They also had a small pool and hot tub. FYI, our room had not been renovated yet but was more than acceptable. Overall, we enjoyed our stay and would return if staying in Medford again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained. It was right off the freeway. The breakfast was good and it was not crowded on a Monday morning. The only complaint was the bed was a little soft for me.
Stayed 1 night in Feb 2024

6/10 Okay

Robertta

Traveled with partner
Liked: Staff & service, property conditions & facilities
Towels were very thin & rough. Found a few small spots on the bedding… Freeway noise was a bit loud. Room was spacious. Staff was friendly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Manh Cuong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk so friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool and gym were a plus!
Stayed 1 night in Dec 2023

10/10 Excellent

Billee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, great bed, good breakfast and helpful staff❣️❣️
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 18, 2023
We appreciate the kind review and feedback! We're happy to hear that you enjoyed your stay, and we hope to welcome you back soon!

10/10 Excellent

Evelyn

Traveled with family
Liked: Amenities
Staff was very friendly and kind.
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 18, 2023
Thank you so much for the kind review!

6/10 Okay

Tracie

Liked: Staff & service
Tv didn’t work . Said I could have a discount but then didn’t do it because it was prepaid . The bathroom was old and not well cleaned
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 13, 2023
Thank you for taking the time to provide feedback from your stay with us. While we sorry to hear that you were disappointed by the condition of our hotel, we are happy to let you know that we will be undergoing a full property renovation early next year. We hope you give our property another chance once it is refreshed, and looking new. Thank you again for your review, and we hope you have a wonderful day.

4/10 Poor

Susan

Disliked: Cleanliness, amenities, property conditions & facilities
Very thin walls. We could hear the adjoining rooms talking y and coughing. Bathroom sink drain ran very slowly. Shampoo in the shower was empty. However, the front desk employees were very nice and accommodating.
Stayed 1 night in Nov 2023
Response from Guest Relations on Jan 5, 2024
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly and polite the staff was and how comfortable it was to stay in the suites. Would definitely stay hey again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Teri, Bremerton

Traveled with family
Liked: Amenities
Very nice. Breakfast was good, some items were bad, creamer and milk. Might be storage issue.
Stayed 1 night in Nov 2023

6/10 Okay

Deborah

Liked: Staff & service, property conditions & facilities
Kind of worn out. Frayed carpet. Stains on sofa and carpet. Shelf microwave is on is not clean. Disappointed. Stayed here in previous years. Needs an update.
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 22, 2023
Thank you for taking the time to provide feedback from your stay with us. While we sorry to hear that you were disappointed by the condition of our hotel, we are happy to let you know that we will be undergoing a full property renovation early next year. We hope you give our property another chance once it is refreshed, and looking new. Thank you again for your review, and we hope you have a wonderful day.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations on Nov 22, 2023
Thank you so much for the perfect score!

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy
We had a great stay, room and all spaces were very modern and clean.
Stayed 1 night in Oct 2023
Response from Guest Relations on Nov 22, 2023
We are so grateful for your glowing 10/10 rating! Your satisfaction is our top priority, and we're thrilled to know that we exceeded your expectations with our service.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away From Home
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you so much for the kind review! We are glad to be considered your home away from home whenever you visit Medford!

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Room service is terrible
Room service does not fix your bed or take trash out! Also replacement of sheets or towels either! We asked to get the room serviced after we left for the day and nothing was done.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it helps us to make your future stays even better. If you would like to let us know what would have made your stay a 10/10, please do not hesitate to reach out. Again, we thank you for your feedback, and we hope to welcome you back during your next trip to the area.

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very nice hotel. Well located. Staff was very accommodating. Only issue is the motor in the refrigerator in my room is going out because it was making noise all night long.
Stayed 3 nights in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eclipse
Fantastic stay at your hotel.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you so much for the kind review!

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy at all the elevators were not working. I expect a discount for this
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
We appreciate the perfect score! Thank you!

10/10 Excellent

Mandy

Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 31, 2023
Thank you so much for the perfect score!

8/10 Good

Marquis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful to answer questions about area. Convenient to shopping and airport.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 6, 2023
We appreciate the kind review and great score! If there is anything we could have done to make your stay a 10/10, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

10/10 Excellent

Kelly

Stayed 1 night in Sep 2023
Response from Guest Relations on Nov 22, 2023
Thank you so much for the perfect score!

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 6, 2023
Thank you so much for the perfect score!

10/10 Excellent

Greg, Eugene

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 6, 2023
We appreciate the perfect score! Thank you so much for your review!

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 6, 2023
Thank you so much for the perfect score!

10/10 Excellent

Lynda

Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 15, 2023
Thank you so much for the perfect score!

4/10 Poor

Tim

Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it helps us to make your future stays even better. If you would like to let us know what would have made your stay a 10/10, please do not hesitate to reach out. Again, we thank you for your feedback, and we hope to welcome you back during your next trip to the area.

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
Thank you for the perfect score!

10/10 Excellent

GLAUCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing Hotel on the road
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
Thank you so much for the kind review!

8/10 Good

Sungmee

Liked: Amenities
Good place
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
We appreciate the great score! If there is anything we could have done to make your stay a 5/5, please do not hesitate to let us know. Again, thank you for your review, and we hope to welcome you back soon!

10/10 Excellent

Marcia

Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 11, 2023
Thank you so much for the perfect score!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 15, 2023
Thank you so much for the perfect score!

10/10 Excellent

Gerber Ven

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 15, 2023
We appreciate the perfect score! Thank you so much!

4/10 Poor

Staci, Dos Palos

Stayed 1 night in Jul 2023
Response from Guest Relations on Sep 15, 2023
Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it helps us to make your future stays even better. If you would like to let us know what would have made your stay a 10/10, please do not hesitate to reach out. Again, we thank you for your feedback, and we hope to welcome you back during your next trip to the area.

10/10 Excellent

Lora

Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 15, 2023
Thank you for the perfect score!

6/10 Okay

Diana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Was given a room right over the entrance where construction was being done.Rooms are in need of updating.Elevator broke. Was not fixed.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 31, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent attention to service except the cleaner who came in Sunday didn't clean much.
Stayed 4 nights in Jul 2023
Response from Guest Relations on Jul 31, 2023
Thank you so much for the kind review, and feedback.

4/10 Poor

Kristin, Corvallis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Looked great from the outside and lobby but then we got in the elevator. Filthy! Stained carpet with a dirty area rub that was filthy on top of it. The couch in my room was covered in stains. There was hair in the shower. I went and told the front desk and she said, “Sorry we are sold out.” She asked if I would like house keeping in the morning and they could clean it and do normal tidying up. Yes please. Returned the next day to nothing done. The pool is a real disappointment. Tiny! When checking out I asked to speak to a manager and was told they would pass on the information. Expedia needs to do a better job on checking in on hotel cleanliness.
Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 31, 2023
Thank you for taking the time to review your recent stay with us. We are deeply sorry to hear that this was your experience at our property. Please rest assured that this is below our standard, and should you give our property another chance, we would do what we can to improve upon your last impression. We appreciate your feedback, and hope you have a wonderful day.

6/10 Okay

Oksana

Liked: Staff & service, property conditions & facilities
Availability
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 31, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.

10/10 Excellent

Angelica

Stayed 2 nights in Jul 2023
Response from Guest Relations on Jul 31, 2023
We appreciate the perfect score! Thank you so much!

10/10 Excellent

James

Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 31, 2023
Thank you so much for the perfect score!

8/10 Good

Ma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in convenient location, but needs updates. Space is not big enough for the suites
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 31, 2023
Thank you very much for the kind review! We are happy to let you know that we have started renovations on our exterior, and interior renovations are to follow starting later this year. We hope to welcome you back once our hotel is freshly update!

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 31, 2023
We appreciate the perfect score! Thank you!

8/10 Good

soo hyang

Stayed 1 night in Jun 2023
Response from Guest Relations on Jul 31, 2023
Thank you for taking the time to review your recent stay with us. We appreciate all guest feedback as it helps us to make your future stays even better. If you would like to let us know what would have made your stay a 10/10, please do not hesitate to reach out. Again, we thank you for your feedback, and we hope to welcome you back during your next trip to the area.

6/10 Okay

Orlaith

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pool and hot tub faculties needed upgraded and cleaned. The rooms had funny smell. Staff were great. Breakfast isn’t great.
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 31, 2023
Thank you for taking the time to review your recent stay with us. We are sorry to see that things could have been better during your time with us. All feedback is appreciated, as it provides us with insight into how we can improve our overall guest satisfaction. Thank you again for your review, and we hope you have a wonderful day.