Dear Shelia,Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our service that led to the 2/5 rating. Your input is valuable to us in striving for excellence, and we would like to understand more about where we fell short. Please feel free to share any additional details by reaching us at manager@ashlandtimberslodging.com so we can address the issues and improve for the future. We appreciate your feedback and hope to make things right. Thank you.Best regards,Timbers management

Dear Lawrence,Thank you for taking the time to leave us a positive review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience at the Timbers Inn. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back soon for another memorable stay. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Warm regards,Timbers Inn

Dear Ronald,Thank you for taking the time to leave us a positive review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience at the Timbers Inn. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back soon for another memorable stay. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Warm regards,Timbers Inn

Dear Kristine,Thank you for taking the time to leave us a positive review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience at the Timbers Inn. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back soon for another memorable stay. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Warm regards,Timbers Inn

Dear Richard,Thank you for taking the time to leave us a positive review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience at the Timbers Inn. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back soon for another memorable stay. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Warm regards,Timbers Inn

Dear Thomas,Thank you for taking the time to leave us a positive review! We truly appreciate your feedback and are thrilled to hear that you enjoyed your experience at the Timbers Inn. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We look forward to welcoming you back soon for another memorable stay. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Warm regards,Timbers Inn

Hi Steven,Thank you for the kind words and noticing the remodels that we have been working so hard at. We hope to host you again during your next visit to Ashland. Take care.Best regards,Timbers management

Hi Patrizia,Thank you for the positive rating. We hope to host you again during your next visit to Ashland. Best regards,Timbers management

Dear Robert,Thank you for taking the time to share your feedback with us. We sincerely apologize if your recent experience did not meet the friendly standards we strive to maintain, especially given your longstanding patronage. We appreciate your loyalty over the years and value your perspective.Regarding the issues you mentioned, this is the same furniture that the previous owners have had for many years but we have plans to update it by the end of the year. In addition, while the previous owners offered bread and coffee, we have transitioned to providing in-room coffee amenities and offering breakfast during peak seasons. This same room that you paid 65 plus tax due to our dynamic pricing model, would have costed you 80 plus tax with the previous ownership. Due to the lower costs in the offseason it is difficult to provide breakfast and we appreciate you taking this into consideration.We deeply regret the condition of the bathtub; please know that we were unaware of this issue until your stay as it is one of those things that is not visible until it occurs. We have promptly contacted a handyman to address it.We truly value your feedback and hope you will give us another chance to exceed your expectations in the future.Warm regards,Timbers management

Dear Stephen,Thank you for the positive review. We hope to host you again during your next visit to Ashland. Best regards,Timbers management

Dear John,Thank you for your feedback and for highlighting the issue with the noise disturbance from the shopping center's parking lot cleaning. While we share your concern, unfortunately, we have no control over their operations. We appreciate your understanding on this matter.We are delighted to hear that you found the location easily and enjoyed your stay otherwise. Regarding the 100 refundable deposit, we completely understand your perspective. It's an industry standard aimed at upholding our hotel policies and ensuring a comfortable experience for all guests. This deposit serves as a safeguard for us in case of any damages or policy violations during the stay.Rest assured, the deposit is fully refundable, and it's set at a level that reflects the potential cost of replacing items in the room. We strive to maintain a welcoming and secure environment for all our guests, and the deposit plays a key role in this effort.Thank you once again for your feedback and for choosing to stay with us. We hope to welcome you back in the future for an even more enjoyable experience.Warm regards,Timbers management

Hi Shawn,Thank you for the positive review and comment. We hope to host you again during your next visit to Ashland.Best regards,Timbers management

Dear Sarah,Thank you for taking the time to share your feedback. We are truly sorry to hear about the 2/5 rating. Your input is valuable to us in striving for excellence, and we would like to understand more about where we fell short. Please feel free to share any additional details so we can address the issues and improve for the future. We appreciate your feedback and hope to make things right. Thank you.Best regards,Timbers management

Dear Janet,Thank you so much for leaving a positive review! We truly appreciate your kind words. It means a lot to us. We are delighted that you had a great experience. We can't wait to welcome you back to the Timbers Inn in Ashland, Oregon. See you soon!Warm regards,Timbers management

Dear Jamie,Thank you so much for leaving a positive review! It means a lot to us. We are delighted that you had a great experience. We can't wait to welcome you back to the Timbers Inn in Ashland, Oregon. See you soon!Warm regards,Timbers management

Dear Thomas,Thank you so much for your wonderful review! We are thrilled to hear that you and your wife have enjoyed staying with us for many years. Your kind words about our friendly staff, reasonable pricing, and cleanliness mean a lot to us. We are delighted that you appreciate the simplicity and consistency of our hotel. We look forward to many more great weekend getaways with you. Thank you for your loyalty and for choosing the Timbers!Warm regards,Timbers management

Dear Bryn,Thank you so much for leaving a positive review! It means a lot to us. We are delighted that you had a great experience. We can't wait to welcome you back to the Timbers Inn in Ashland, Oregon. See you soon!Warm regards,Timbers management

Dear Mary,Thank you so much for leaving a positive review! It means a lot to us. We are delighted that you had a great experience. We can't wait to welcome you back to the Timbers Inn in Ashland, Oregon. See you soon!Warm regards,Timbers management

Dear Sonja,Thank you so much for leaving a positive review! It means a lot to us. We are delighted that you had a great experience. We can't wait to welcome you back to the Timbers Inn in Ashland, Oregon. See you soon!Warm regards,Timbers management

Dear Karen,Thank you for taking the time to share your experience at Timbers Inn. We apologize that it took some time for the room to heat up upon your arrival, and we understand that this may have caused some discomfort during your stay. However, we are glad to hear that the room was adequate for your family of five and that it remained warm throughout the night.We regret to see that you gave us a rating of 6/10, especially considering the fact that our rate was only 99 plus tax for 5 people. We understand that this may have been an oversight on our part, as we usually turn the heat on well before a guest arrives.Please know that we appreciate your business and value your feedback. We hope that you will give us another chance to provide you with a more comfortable and enjoyable stay in the future. Thank you for choosing to stay with us, and we look forward to seeing you next time you are visiting Ashland.Sincerely,Timbers management

Dear Jacob,Thank you for sharing your feedback regarding your recent stay at Timbers INN and Suites. We apologize for the mix-up with the bed sizes and any hair left over from the previous guest. Our housekeeping team strives to provide a clean and comfortable environment for our guests, and after their cleaning, our management conducts a thorough inspection to ensure that nothing is missed. However, we acknowledge that human error can occur, and we apologize if we overlooked anything.We have recently replaced the carpet in our pet rooms with vinyl flooring to address issues like the ones you mentioned. Therefore, we are surprised to hear about the problems you encountered. We will investigate the noise issue caused by the bed frames and take appropriate measures to address it.At Timbers INN and Suites, we are committed to providing a clean and enjoyable experience for all our guests. We take pride in the positive feedback we receive from the majority of our guests. However, we understand that your experience fell short of your expectations.Please note that unless an issue is brought to our attention during the stay, giving us an opportunity to resolve it, we are unable to do much about it after. We value the opportunity to address concerns promptly and ensure our guests' satisfaction.Regarding the pricing, we would like to clarify that the total amount paid for your stay, 79 plus tax plus pet fees, which is less than the 120 you mentioned. We do have standard pet fees in place, as we understand that some pets, like your large dog that sheds, require additional cleaning measures.Once again, we apologize for the inconveniences you experienced during your stay. We appreciate your feedback, as it helps us improve our services. If there is anything else we can assist you with, please do not hesitate to reach out to us directly.Best regards,Timbers INN and Suites Management

Dear Nathan,We appreciate you taking the time to leave a review, and we wanted to extend our thanks. Your feedback is important to us, and we hope to have the opportunity to provide you with an even better experience next time you visit.Warm regards,Timbers management

Dear Andrea,Thank you so much for taking the time to leave a positive review of your recent stay at our hotel. We greatly appreciate your kind words and feedback. It was a pleasure to have you as our guest, and we are thrilled to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we are delighted that we could contribute to a memorable stay. We will make sure to share your compliments with our dedicated team members who strive to provide exceptional service to our guests.Thank you once again for choosing our hotel, and we look forward to hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Timbers management

Dear Nancy,Thank you so much for taking the time to leave a positive review of your recent stay at our hotel. We greatly appreciate your kind words and feedback. It was a pleasure to have you as our guest, and we are thrilled to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we are delighted that we could contribute to a memorable stay. We will make sure to share your compliments with our dedicated team members who strive to provide exceptional service to our guests.Thank you once again for choosing our hotel, and we look forward to hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Timbers management

Dear Belinda,Thank you so much for taking the time to leave a positive review of your recent stay at our hotel. We greatly appreciate your kind words and feedback. It was a pleasure to have you as our guest, and we are thrilled to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we are delighted that we could contribute to a memorable stay. We will make sure to share your compliments with our dedicated team members who strive to provide exceptional service to our guests.Thank you once again for choosing our hotel, and we look forward to hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Timbers management

Dear [Reviewer's Name],Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We have taken your comments to heart and have since addressed the concerns you raised. The pet rooms, in particular, can sometimes experience challenges with clogged drains due to pet hair, and we appreciate your understanding as we work to resolve these issues promptly.To ensure a more comfortable experience for our guests, we have already had a plumber address the drainage and flushing issues you mentioned.We hope to have the opportunity to welcome you back and provide you with an improved experience that better aligns with our guests' expectations.Warm regards,Timbers management

Dear William,Thank you so much for taking the time to leave a positive review of your recent stay at our hotel. We greatly appreciate your kind words and feedback. It was a pleasure to have you as our guest, and we are thrilled to hear that you had a wonderful experience with us.Your satisfaction is our top priority, and we are delighted that we could contribute to a memorable stay. We will make sure to share your compliments with our dedicated team members who strive to provide exceptional service to our guests.Thank you once again for choosing our hotel, and we look forward to hosting you again in the future. If there's anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Warm regards,Timbers management

Hi Kasha,Thank you for the wonderful review. We hope to host you again soon. Take care.Best regards,Timbers management

Hi Kasha,Thank you for the wonderful review. We hope to host you again soon. Take care.Best regards,Timbers management

Dear Philippe,Thank you for taking the time to share your feedback with us. We appreciate your review and would like to address your comment regarding the firmness of our mattresses.Although comments on our mattresses are rate, it is interesting to hear that you found our mattresses to be soft as other mentioned the opposite. We understand that personal preferences for mattress firmness can vary greatly from person to person. We have aimed to strike a balance by selecting a mattress that we believe would cater to the majority of our guests.We value all guest opinions and take them into consideration as we strive to provide a comfortable experience for everyone. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Warm regards,Timbers management

Dear William,Thank you for taking the time to share your feedback. We appreciate your input and would like to address your concerns regarding the name of our property. It seems you may have been referring to the name "suites" when you rented a queen room, which led to some confusion.We would like to clarify that while you booked a queen room, our property offers a range of room types, including those with multiple separate sleeping areas and fully equipped kitchens. We regret any misunderstanding that may have occurred, as our diverse room layouts cater to various preferences and needs.Regarding your rating, we would like to kindly point out that your experience was limited to one out of six room types available. We believe it would have been more fair to evaluate our property based on the range of options provided and value for your stay at just 75 plus tax, which is a deal for Ashland.We strive to provide excellent value and exceptional service to all our guests, and we apologize if any aspects fell short of your expectations. We appreciate your feedback and will take it into consideration as we continuously aim to improve our offerings and ensure a positive experience for all our guests.Thank you again for your review, and we hope to have the opportunity to welcome you back for a more comprehensive experience in the future.Warm regards,Timbers management

Hi Cory,Thank you for the amazing 10/10 review! We are pleased to hear that you enjoyed all aspects of your stay with us and we hope to host you again soon.Best regards,Timbers management

Dear David,Thank you for taking the time to leave a review of your recent stay. We appreciate your feedback, as it helps us in our ongoing efforts to improve our services and guest experiences.We noticed that your review did not include specific details or comments about your stay. While we respect your perspective, it would have been helpful to receive additional feedback to better understand your experience and address any areas of concern.Please know that we value all feedback, and if there is anything specific you would like to share or discuss further, we would be more than happy to listen and address any issues you may have encountered.Once again, we appreciate your review, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.Warm regards,Timbers management

Hi Kristy,Thank you for the wonderful review. We hope to host you again soon. Take care.Best regards,Timbers management

Dear Laura,Thank you for sharing your feedback. We apologize for any inconvenience you experienced. After reviewing the details of your situation, we would like to provide some clarification. While we understand your frustration, it is important to note that our standard check-in process includes communicating late check-in plans and contacting our property upon arrival. This information helps us ensure a smooth check-in experience for our guests. Unfortunately, it appears this step was not followed in your case.We have management staff that live on site and simply calling the number listed on the door would have avoided any of this. We believe that effective communication between guests and the property is crucial for a successful check-in process especially one that is at such late hours as yours was.Regarding the refund, we would like to clarify that your reservation was made last minute and fell outside the refundable period. As per our policies, refunds are not processed for reservations that do not have a valid reason and are past the refundable period. During our correspondence over messages you we have an understanding that we had resolved the issue and came to an mutual understanding so we are dismayed to see this negative review. We regret that online review platforms, such as Expedia, allow guests to post negative reviews even when they did not actually stay at our property. It is unfortunate that some reviews are solely based on the guest's dissatisfaction with not receiving a refund, which is typically due to last-minute cancellations without valid reasoning. We would like to emphasize that we held the room as per the reservation and did not rent it to another guest, as we believed it was only fair to honor the booking. In such cases, it would be more equitable for the property to receive compensation for the room that was reserved and held specifically for the guest. We strive to provide exceptional service and accommodations to all our guests, and we appreciate your understanding of the challenges we face in handling these situations.Once again, we appreciate your feedback and regret any disappointment you may have experienced. We value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. If you have any further questions or concerns, please do not hesitate to reach out to us directly.Warm regards,Timbers management

Dear valued guest,Thank you for taking the time to leave a positive review for the Timbers Inn! We greatly appreciate your kind feedback and are delighted to hear that you had a wonderful experience during your stay with us.Your satisfaction is our utmost priority, and we are thrilled that you enjoyed your time at our inn. Our team works hard to provide exceptional service and create a comfortable environment for our guests, so it's truly rewarding to know that our efforts made a positive impact on your visit.We would be honored to host you again in the future. Whether it's for business or leisure, please know that we are always here to provide you with another memorable stay.Thank you once again for choosing the Timbers Inn. We look forward to welcoming you back soon!Warm regards,Timbers management

Dear Mary,Thank you for taking the time to leave a positive review for the Timbers Inn! We greatly appreciate your kind feedback and are delighted to hear that you had a wonderful experience during your stay with us.Your satisfaction is our utmost priority, and we are thrilled that you enjoyed your time at our inn. Our team works hard to provide exceptional service and create a comfortable environment for our guests, so it's truly rewarding to know that our efforts made a positive impact on your visit.We would be honored to host you again in the future. Whether it's for business or leisure, please know that we are always here to provide you with another memorable stay.Thank you once again for choosing the Timbers Inn. We look forward to welcoming you back soon!Warm regards,Timbers management

Dear Linda,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding the cleanliness of our establishment. We understand your concerns about the bathrooms, and we want to assure you that we have already taken action to address this issue.We are pleased to inform you that we have scheduled plans to resurface the bathtubs and sink areas in November, as part of our ongoing renovation project. These updates are just one of the many improvements we are making to enhance our guests' experience. We are excited about the transformation and can't wait to welcome you back once these updates have been completed.Your satisfaction is our top priority, and we value your input. We hope to have the opportunity to exceed your expectations during your next visit. If you have any further questions or suggestions, please feel free to reach out to us.Best regards,Timbers management

Dear Constance,Thank you for taking the time to leave a positive review for the Timbers Inn! We greatly appreciate your kind feedback and are delighted to hear that you had a wonderful experience during your stay with us.Your satisfaction is our utmost priority, and we are thrilled that you enjoyed your time at our inn. Our team works hard to provide exceptional service and create a comfortable environment for our guests, so it's truly rewarding to know that our efforts made a positive impact on your visit.We would be honored to host you again in the future. Whether it's for business or leisure, please know that we are always here to provide you with another memorable stay.Thank you once again for choosing the Timbers Inn. We look forward to welcoming you back soon!Warm regards,Timbers management

Dear Natasha,Thank you for taking the time to share your feedback with us. We understand your concern regarding the pricing of our hotel rooms during your stay. We would like to clarify that the prices were higher than usual due to the combination of multiple events taking place in Ashland during that time.The entire town was sold out due to the rare solar eclipse over the oregon area, homecoming game at SOU, which is located directly across the street from us, and the final weekend of the Oregon Shakespeare Festival. As a result, the demand for accommodations was exceptionally high, leading to increased prices across all hotels in the area. It is important to note that pricing is primarily determined by supply and demand, rather than solely based on the level of the property.We apologize if the room did not meet your expectations in terms of cleanliness and noise levels. We take these concerns seriously and will address them with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable in our continuous efforts to enhance the guest experience.Furthermore, we would like to inform you that the same room you had is typically priced at about half of what you paid during that weekend. We encourage you to consider staying with us again during a different time of the year when prices are more favorable. You stay with us was during the second most expensive weekend of the year followed only by graduation night.Once again, we appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to welcome you back and provide you with a more enjoyable experience in the future.Warm regards,Timbers management

Dear Michael,Thank you for taking the time to provide us with a rating for your recent stay at our hotel. We appreciate your feedback and value your opinion.We noticed that you rated your experience with a 6/10, but unfortunately, you did not provide any specific comments or details about your stay. We would greatly appreciate it if you could provide us with more information regarding your experience, as it will help us identify areas for improvement and ensure a better experience for our future guests.Your satisfaction is our top priority, and we are committed to delivering a comfortable and enjoyable stay for all our guests. If there is anything specific you would like to address or any concerns you would like to share, please do not hesitate to reach out to us directly.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.Best regards,Timbers management

Dear Alannah,Thank you for sharing your positive feedback about your recent stay with us. We truly appreciate your kind words and are delighted to hear that our location near SOU and Great American Pizza Co. met your needs.We're also excited to inform you that we are currently in the process of updating our property to enhance the overall guest experience. We can't wait for you to see the improvements on your next visit.While our hotel may be a bit too far to walk to downtown Ashland, OSF theater, and Lithia Park, we are conveniently located just 1.5 miles away. It's a quick and easy drive for those who prefer not to walk.Once again, thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back soon.Warm regards,Timbers management

Dear Thor,Thank you for giving us a perfect rating! We're thrilled to hear that you had a wonderful experience at Timbers Inn. Your feedback is greatly appreciated and motivates us to continue providing exceptional service.We sincerely appreciate your kind words and the trust you placed in us. It's our goal to offer a memorable stay for our guests, and we're glad that we could contribute to your positive experience.Thank you for choosing Timbers Inn, and we look forward to hosting you again in the future!Warm regards,Timbers Management

Hi Josh,Thank you so much for giving us a perfect rating! We're thrilled to hear that you had a fantastic experience at Timbers Inn. It's always rewarding to know that our efforts to provide exceptional service and a comfortable stay are appreciated. We look forward to welcoming you back for another outstanding visit soon!Best regards,Timbers management

Hi Ann,Thank you for taking the time to rate your stay at Timbers Inn. We appreciate your feedback and value your input. If there's anything specific that could have been improved during your visit, please let us know so that we can address it accordingly. We hope to have the opportunity to serve you better in the future.Best regards,Timbers management

Dear Joseph,Thank you for sharing your fantastic experience at our property! We greatly appreciate your 5/5 review and are thrilled to hear that you enjoyed your stay.We take great pride in maintaining our property to ensure a pleasant and comfortable experience for our guests. It's wonderful to hear that you found the area to be nice and our property well-maintained, despite its age. We're also glad that our convenient location, right across the street from the college, made it easy for you to explore the area. Great American Pizza Co. is one of our personal favorites so we are happy to hear you enjoyed dining there.We strive to provide a welcoming, clean and safe atmosphere for all our guests and are happy to hear this was the case during your stay.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of hosting you again during your future visits.Warm regards,Timbers management

Dear Mary Jane,Thank you for the awesome review. We hope to host you again during your next trip to Ashland.Best regards,Timbers management

Dear Skyla,Thank you for taking the time to leave us a 5/5 review! We appreciate your feedback and are glad to know that you had a positive experience during your stay at our hotel. We strive to provide exceptional service and a comfortable environment for all our guests, and it's gratifying to hear that we met your expectations.If you have any additional comments or suggestions that you would like to share with us, please feel free to reach out. We value your input and are always looking for ways to improve.Thank you once again for your positive rating. We look forward to welcoming you back for another great stay in the future.Best regards,Timbers management

Dear [Reviewer's Name],Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and their friendly service. However, we're truly sorry to hear about your disappointing experience with the cleanliness of your room.We understand your concerns regarding the presence of cheezits and snacks on the floor. We would like to mention that our cleaning procedures are usually thorough, and we strive to ensure each room is immaculate before welcoming new guests. However, it is possible that in this instance, our team might have overlooked this particular issue. As humans, we do occasionally make mistakes, and we sincerely apologize for any inconvenience caused.We would also like to note that you booked a room with two double beds that your booking says was for 3 people but instead you hosted 4 adult males in a smaller room which can sometimes pose challenges in maintaining cleanliness, especially over multiple days. We encourage all our guests to maintain cleanliness and take responsibility for their own belongings during their stay. Nevertheless, we understand that this situation should not have detracted from your overall experience, and we apologize for the oversight.Please be assured that this is not indicative of our usual standards, as evidenced by the majority of our reviews. We deeply value your feedback, and it will help us improve our services to provide a more enjoyable stay for future guests.Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope you will give us another opportunity to serve you better in the future.Warm regards,Timbers management

Dear Anonymous reviewer,Thank you for taking the time to share your feedback. We appreciate your positive remarks about our convenient location near the college dorms. However, we would like to address a few concerns you raised in your review.Regarding the odor in your room, we apologize for any discomfort you experienced. Our housekeeping team follows strict cleaning protocols to maintain a fresh and pleasant environment for our guests. We regret that the smell of bleach which is a clorox spray we use for the bathrooms was overwhelming in your case, and we will investigate this matter further and look into options of leaving windows open after the cleaning to air the rooms out.In regards to the partial condom wrapper you mentioned, we understand your surprise and concern. We would like to emphasize that such an occurrence is highly unusual, and we take cleanliness and hygiene very seriously as you can tell by the smell of bleach you experienced. We kindly request guests to bring any issues they encounter to our attention immediately, so we can swiftly address and rectify them. A photograph or notifying our management team would have helped us investigate the matter thoroughly. We could have made changes to help accommodate you better.At our hotel, we strive to provide exceptional experiences for all our guests, as evidenced by the positive reviews we have received in the past. However, we acknowledge that mistakes can happen, as we are only human. Rest assured, we take your feedback seriously and will take appropriate steps to prevent similar issues in the future.Once again, we apologize for any inconvenience caused during your stay. We value your feedback and appreciate your patronage. If there is anything else we can do to make it up to you, please do not hesitate to reach out to our guest services team.Warm regards,Timbers management