Ratings based on 249 Verified Reviews

3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to restaurants and shopping.

Posted Mar 30, 2017
Pros: The breakfast, the location
Easy to get to. Staff was very friendly and helpful. Rooms were clean and bed was very comfortable. Temperature was easy to control. Quiet. Close to restaurants and shopping. Excellent breakfast. Only cons were elevator wasn't working properly and the dead bolt did not work. However they were in the process of fixing elevator and things do malfunction on occasion. The dead bolt was addressed when reported to front staff. There is a pool but we did not go.
Comment from Hotel Management
Mar 30, 2017 by CIMHGSM, Hotel Management
Thank you for taking the time to review our hotel. We do take great pride in our hot breakfast and it appreciated that people take notice of the efforts of our amazing staff. We will be sure to pass this feedback on to them. We appreciate your understanding as we have a remarkable maintenance man that works very hard to keep everything running smoothly. We hope that on your next visit you may be able to enjoy our newly updated pool.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice hotel convenient located

Posted Mar 23, 2017
Pros: Location
Cons: Breakfast
Location: A few good restaurants near by
Perfect for a short trip. Very well located. Very friendly staff
Comment from Hotel Management
Mar 30, 2017 by CIMHGSM, Hotel Management
Dear Louise, Thank you for taking the time to provide us with feedback and share your view with other future guests. We appreciate when people take the time to notice the efforts of our staff as our goal is to always make your visit the most stress free. We continue to provide a hot breakfast with the hopes of providing the many options to ensure that the best selection is there for all guests. We do hope to see you on your next time through Medicine Hat.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern Alberta

Nice hotel easy to get to

Posted Mar 16, 2017
Really good, When I got there there was some confusion about a pet room (didn't need one) but staff took care of it and gave me an upgrade.
Comment from Hotel Management
Mar 17, 2017 by CIMHGSM, Hotel Management
We are sorry for the confusion at check in but are very glad we were able to accommodate you. Our goal is to always make our guests feel relaxed and at home with us. We appreciate your positive feedback and hope to see you again on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Great value for a large clean basic room with bkft

Posted Mar 13, 2017
Pros: Location, price and included breakfast.
Location: Several restaurants and a movie theatre are within walking distance.
We stayed one night while passing through Medicine Hat. The room was larger than we sometimes see and very clean. It had everything we needed and came at a very good price. The price was outstanding when the included hot breakfast was factored in. That breakfast would have cost the two of us $40 in a restaurant. The staff were helpful and friendly. The location was great with several restaurants and a movie theatre within walking distance. We would certainly stay here again.
Comment from Hotel Management
Mar 15, 2017 by CIMHGSM, Hotel Management
Dear Kevin, Thank you for taking the time to share your experience with others. We are very pleased to hear that you took part in our amazing hot breakfast, we do take pride in the many options we provide to ensure everyone can find something they will enjoy, to start their day off on the right foot. We have passed on the positive feedback to all departments, to ensure that they know that their efforts are appreciated and noticed. We look forward to your next visit to our city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Feb 27, 2017
Pros: pool, clean, nice rooms, nice renos
Location: near the mall and lots of shopping and places to eat.
This is the hotel we always stay at in Medicine Hat, the renos are great and the pool is perfect for our young family. Staff is great, always clean. Look forward to staying there again the next time we are there.
Comment from Hotel Management
Mar 1, 2017 by CIMHGSM, Hotel Management
Thank you for taking the time to share your view of our hotel. We are pleased to hear that our renovations and updates are appreciated, and continue to improve your time with us. We look forward to seeing you your next time in Medicine Hat.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Everything was good. Wish breakfast started at 6:00AM.
Comment from Hotel Management
Feb 18, 2017 by GSM, Hotel Management
We are glad that you enjoyed your stay with us. We do provide the "Grab and Go" breakfast option for our early risers, but understand that our breakfast is worth the wait. We hope to see you on your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shopping

Posted Feb 11, 2017
Staff very friendly and helpful. Hotel clean and quiet.
Comment from Hotel Management
Feb 18, 2017 by GSM, Hotel Management
Thank you for taking the time to share with others your positive experience with us. We hope to see you on your next visit to Medicine Hat.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon

Great Stay!

Posted Feb 10, 2017
Clean and comfortable. Staff very friendly and helpful. Continental breakfast provided was very good. Overall, very pleased with our stay and would definitely recommend this hotel.
Comment from Hotel Management
Feb 18, 2017 by GSM, Hotel Management
We are glad you had an enjoyable visit with us. We take pride in our staff, and our expanded breakfast options. We do hope to see you again the next time you are in Medicine Hat.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, easy access from Trans Canada

Posted Feb 6, 2017
Easy check in with friendly efficient staff Clean and comfortable room. The complimentary breakfast is much more extensive than most - eggs, pancakes , muffins, yoghurt, friuit etc.
Comment from Hotel Management
Feb 18, 2017 by GSM, Hotel Management
We are glad to hear that you had a positive experience, it is our goal to work as a team to provide the best visit possible. We do take pride in our hot breakfast options and a pleased that you enjoyed the breakfast. We look forward to your next visit.
4 out of 5
by Mike

Would recommend

Posted Jan 21, 2017 on Hotels
Clean, friendly, great breakfast, good value!
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Mike, Thank you for taking the time to give your feedback, We are glad that you enjoyed your stay with us. We do take great pride in our hot breakfast and the many selections provided, and feel pride in our staff that they do go over and above. We hope to see you again when you are in the area.