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Reviews of Comfort Inn & Suites Medicine Hat

2.5 out of 5
Comfort Inn & Suites Medicine Hat
2317 Trans Canada Way Se, Medicine Hat, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 392 out of 919 reviews" "
Rating 8 - Good. 355 out of 919 reviews" "
Rating 6 - Okay. 105 out of 919 reviews" "
Rating 4 - Poor. 45 out of 919 reviews" "
Rating 2 - Terrible. 22 out of 919 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alden

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Sandra Jamieson, General Manager on Apr 17, 2024
Thank you for taking the time to provide your feedback on your recent stay. Our team will continue to work together to find new ways to improve, as our goal is to always exceed our guests expectations. We do hope to see you again soon.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, and very helpful when asked where to eat within walking distance. They take $10 off my hotel bill when giving them my bill.from the restaurant . Awesome
Stayed 1 night in Apr 2024
Response from Sandra Jamieson on Apr 12, 2024
We are so glad to hear that you enjoyed your stay with us. We are grateful for such an amazing and convenience location to give our guests so many options. We do look forward to seeing you again.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandra Jamieson, General Manager on Apr 9, 2024
Thank you Kathleen for taking the time to share feedback on your experience. Our team will continue to work together to ensure we are providing the best experience possible for our amazing guests. We look forward to seeing you again soon.

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall good
Stayed 1 night in Apr 2024
Response from Sandra Jamieson, General Manager on Apr 8, 2024
Thank you Brent for your feedback. Our team truly appreciates the input from our guests to ensure we continue to exceed our guests' expectations. We hope to see you again soon.

8/10 Good

Colleen, Regina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always clean and welcoming. Friendly staff.
Stayed 1 night in Mar 2024
Response from Sandra Jamieson, General Manager on Apr 8, 2024
Thank you so much Colleen for your kind and support words. Our team take great pride in the hotel and the experience we create for our guests. We do look forward to seeing you again.

4/10 Poor

Daniel

Stayed 1 night in Mar 2024
Response from Sandra Jamieson, General Manager on Apr 8, 2024
We are disheartened to hear that we did not meet your expectations. We encourage constructive feedback, as we are always looking for ways to improve and ensure we are meeting and exceeding our guests expectations. Please feel free to reach out to property level with suggestions or feedback.

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice comfortable stay while on our travels! Thank you
Stayed 1 night in Jan 2024
Response from Glenn Front Desk Manager on Mar 29, 2024
Hello Amanda,Thank you for taking the time to provide us with feedback on your stay at the Comfort Inn & Suites Medicine Hat.Guest comments are important as we strive to provide the best customer experience we can.

6/10 Okay

Jarvys

Stayed 1 night in Mar 2024
Response from Sandra Jamieson, General Manager on Apr 17, 2024
Thank you for taking the time to provide your feedback on your recent stay. We apologize for not exceeding your expectations and do encourage you to reach out with constructive feedback to assist us in finding ways to improve. We do hope you will stay again soon.

10/10 Excellent

Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great service and excellent free breakfast
Stayed 1 night in Mar 2024
Response from Sandra Jamieson, General Manager on Mar 18, 2024
Thank you for taking the time to share you kind and supportive feedback. Our team will continue to work together to find new ways to ensure we are exceeding our guests expectations. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Property conditions & facilities
They were great with allowing our dog and even gave her a toy.
Stayed 2 nights in Mar 2024
Response from Sandra Jamieson, General Manager on Mar 18, 2024
Thank you for sharing your kind feedback. We do enjoy meeting new and amazing people but please know that we truly appreciate our 4-legged guests. We will continue to work together to ensure everyone feels comfortable and welcome. We look forward to seeing you again in the future.

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Little small, it you had everything needed. The both treadmills were out of date but hard moving settings. But I would come back this hotel for my next visit
Stayed 2 nights in Mar 2024
Response from Sandra Jamieson, General Manager on Mar 11, 2024
Thank you so much for taking the time to provide your feedback. We appreciate the positive and constructive feedback. Our team will continue to work together to try and provide the best experience for our guests. We look forward to your next visit.

10/10 Excellent

Julian

Stayed 1 night in Mar 2024
Response from Glenn on Mar 29, 2024
Julian,Thank you for your time to give us feedback on your stay at Comfort Inn & Suites Medicine Hat.Customer feedback is very important to us as we strive to provide the best possible experience for our guests.Sincerely,Glenn RaczFront Desk Manager

10/10 Excellent

Emma

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the stampede grounds. Clean and tidy. Nice staff. Great place for price.
Stayed 1 night in Feb 2024
Response from Sandra Jamieson, General Manager on Feb 28, 2024
Thank you so much for taking the time to provide your kind and supportive feedback. This is a great asset for our team and also for future guests to book with confidence. We look forward to seeing you again in the future.

10/10 Excellent

earl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Safe. Location Access
Stayed 1 night in Feb 2024
Response from Sandra Jamieson, General Manager on Feb 28, 2024
Thank you for your feedback. We are glad to hear that we provided you with a positive and safe experience. We know this will also bring comfort to future guests when booking. Thank you so much for sharing and we look forward to your return.

2/10 Terrible

Carley

Stayed 1 night in Feb 2024
Response from Sandra Jamieson, General Manager on Mar 26, 2024
I am so sorry to hear that we did not meet your expectations. We do hope that you will reach out to the property to provide more constructive feedback to assist us in finding ways to improve and ensure that we continue to exceed our guests expectations.

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Would definitely stay there again. Staff are amazing.
Stayed 2 nights in Jan 2024
Response from Sandra Jamieson, General Manager on Feb 6, 2024
Thank you so much for your kind and supportive feedback. We are very grateful for the team and our location to ensure the best experience for our valued guests. We hope to see you again soon.

8/10 Good

denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast & Gym liked @ night quite bit of noise from people in hallway, didn’t care for
Stayed 2 nights in Jan 2024
Response from Sandra Jamieson, General Manager on Jan 28, 2024
Thank you for taking the time to provide feedback on your recent stay. We are sorry to hear that you were disrupted by other guests in the hallway, please know that we are available to you 24/7 to ensure that these issues are addressed and we ensure the best experience for all our guests. We do hope to see you again in the future.

10/10 Excellent

Curtis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and great staff
Stayed 1 night in Jan 2024
Response from Sandra Jamieson, General Manager on Jan 22, 2024
Thank you for sharing your positive and encouraging feedback with our team. We take great pride in our property and service, and will continue to work together to ensure we are providing the best experience for our guests. We look forward to seeing you again soon.

10/10 Excellent

Barbara

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel! The staff were amazing, welcoming and helpful. Breakfast was very good.
Stayed 1 night in Jan 2024
Response from Sandra Jamieson, General Manager on Jan 22, 2024
Thank you for taking the time to provide such encouraging feedback. Your message has been shared with the team to encourage them and recognize their efforts. We can assure you we will continue to work together to find new ways to make the stay for our guests a positive experience. We hope to see you again soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sandra Jamieson, General Manager on Jan 8, 2024
Thank you for your kind and supportive feedback. We are glad to see you enjoyed your stay with us, and do look forward to seeing you again.

6/10 Okay

William

Liked: Staff & service
It was ok nothing special
Stayed 2 nights in Dec 2023
Response from Sandra Jamieson, General Manager on Jan 8, 2024
Thank you for taking the time to provide your feedback. We encourage you to reach out to the property and provide more constructive feedback to assist us in finding new ways to improve and exceed our guests expectations. We do hope to see you again in the future.

10/10 Excellent

Beverly

Stayed 1 night in Jan 2024
Response from Sandra Jamieson, General Manager on Jan 28, 2024
Thank you for your kind and supportive feedback. Please know that this is great encouragement for the team, and we will continue to work together to find new ways to ensure the best experience for all our guests. We hope to see you again soon.

8/10 Good

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sandra Jamieson, General Manager on Jan 3, 2024
Thank you for taking the time to provide your feedback on your recent visit. We are glad to hear that you enjoyed your stay. We will continue to find new ways to improve and hope to continue to exceed our guests' expectations. We hope to see you again soon.

10/10 Excellent

Dalton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl checking us in was terrific! Building is pretty clean and welcoming! Keep it up!
Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Jan 3, 2024
Thank you so much for sharing your encouraging feedback. We will be sure to pass this positive feedback to Autumn and the team. We will continue to work to provide the best experience for our valued guests. We hope to see you again next time.

10/10 Excellent

Richelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sandra Jamieson, General Manager on Jan 3, 2024
Thank you for taking the time to provide feedback on your stay. Our team will continue to work together to find new way to improve as we always aim to exceed your expectations. We hope to see you again soon.

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above
Stayed 2 nights in Dec 2023
Response from Sandra Jamieson, General Manager on Jan 3, 2024
Thank you for taking the time to provide your feedback. We are glad to hear you enjoyed your stay, and will continue to work together to ensure we are exceeding our guests expectations. We look forward to seeing you again.

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 25, 2023
Thank you so much for taking the time to provide your kind and supportive feedback. Our team takes great pride in the service we provide and will continue to look for new ways to improve so that we may continue to exceed expectations. We look forward to seeing you again in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 25, 2023
Thank you for taking the time to provide your positive feedback. Our team will continue to look for new ways to improve with the goal of always exceeding your expectations. We hope to see you again soon.

4/10 Poor

Kimberley

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hot tub was broken. The attendant who checked us in tried to charge me for a room that was prepaid. Wouldn’t recommend.
Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 24, 2023
We are disheartened to hear of your experience. Please know that these concerns were addressed with the team, and perhaps there may have been a miscommunication. We do take a preauthorization on prepaid reservations for security. I do hope that you truly enjoyed the breakfast and accommodation in the hotel, and that our team was able to make your experience a positive one. If you have any further questions or concerns please do not hesitate to reach out. We hope you will consider staying again in the future.

8/10 Good

Shauna

Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 18, 2023
Thank you for taking the time to provide your feedback on your recent stay. Our team will continue to work together to find new ways to improve and exceed our guests expectations. We do look forward to seeing you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 14, 2023
Thank you for taking the time to provide your feedback. Our team works together to ensure we are providing the best experience for our guests. We are so glad to here that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Bill

Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 14, 2023
Thank you for taking the time to share your feedback. We are so glad to see you enjoyed your stay, our team takes great pride in the property and service we provide. We can assure you that we will continue to look for new ways to improve and continue to exceed our guests' expectations. We look forward to seeing you again in the future.

8/10 Good

Douglas

Stayed 2 nights in Dec 2023
Response from Sandra Jamieson, General Manager on Jan 3, 2024
Thank you for taking the time to provide feedback on your recent visit. Our team will continue to work together to find new ways to improve and exceed your expectations. We look forward to seeing you again.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, the only thing was the electrical outlets are worn out and nothing stays plugged in
Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 11, 2023
Thank you for your response. We appreciate the constructive feedback, as it enables us to investigate and update to ensure we continue to exceed our guests expectations. Thank you again, we are pleased to see you enjoyed your visit, and look forward to seeing you in the future.

4/10 Poor

Karen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sandra Jamieson, General Manager on Dec 11, 2023
We are very disheartened to see your feedback. Please feel free to reach out to us and provide the constructive feedback to assist us in finding ways to improve and ensure we continue to exceed our guests' expectations in the future.

10/10 Excellent

Theresia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 28, 2023
Thank you for you kind feedback. Our team is always looking for new ways to improve and ensure that we continue to exceed our guests expectations. We are glad to see you enjoyed your visit, and look forward to seeing you in the future.

8/10 Good

Tammy

Stayed 1 night in Nov 2023
Response from Sandra Jamieson, General Manager on Dec 18, 2023
Thank you for taking the time to share your positive feedback on your recent stay. Our team takes great pride in providing a great experience for our guests, and will continue to work together to find new ways to improve and find ways to exceed your expectations. We hope to see you again soon.

8/10 Good

Debbra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Electrical plugins needed replaced
Stayed 1 night in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 28, 2023
Thank you for taking the time to provide your feedback on your recent stay. We truly appreciate constructive feedback, as it assists us in making sure that we are always making the best experience for our guests. Our team has been notified of your concern, and I assure you our team will continue to look for ways to improve and continue to provide the best experience for our valued guests. We hope to see you again soon.

6/10 Okay

Jamie

Traveled with group
Liked: Cleanliness, staff & service
The only thing I found odd was the constant texts and requests left places to tip housekeeping. Seems a bit forward.
Stayed 2 nights in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 24, 2023
Thank you for you constructive feedback. The texts are for more efficient service for our guests. We do inquire as to departure time to ensure we are not disturbing our guests but are able to get into the rooms to ensure smooth check in for the next stay. We further seek feedback as we are always looking for ways to improve, which is our top priority, the tip option is available for those that wish to utilize it but is not the main purpose of the system. We do hope you enjoyed your stay and will choose to stay again in the future.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 24, 2023
Thank you for you kind feedback. We are glad to see that our teams efforts made for a positive experience. We will continue to work together to ensure we are always finding ways to exceed our guests expectations. We hope to see you again in the future.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 24, 2023
Thank you so much for taking the time to share you view on your stay. Our team takes great pride in the service and property, and will continue to work together to find new ways to improve and continue to exceed your expectations. We look forward to seeing you again.

10/10 Excellent

Courtney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 21, 2023
Thank you for taking the time to share you kind support of our hotel. Our team will continue to work together to find ways to improve and continue to exceed your expectations. We look forward to seeing you again soon.

8/10 Good

DAVID, MOOSE JAW

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
close to basic shopping and dining. Pool and hot tub had issues and wasn’t being used. Had I known I wouldn’t have stayed here. At check in I was given and small room next to mechanical or storage room. It wasn’t as seen in Expedia pics. So I complained and they reluctantly moved me. Suggested not to use Expedia and I should call the hotel directly next time.
Stayed 3 nights in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 20, 2023
Thank you for taking the time to provide your feedback. Please know that we will always do our best to provide the best experience for our guests. If we are full due to teams, it limits the ability to upgrade rooms, but we are glad to hear that we were able to make that adjustment for your comfort during your stay with us. We know that operating 365 days a year we have times when we have to stop to do an unexpected repair, our guest safety and comfort is our top priority. We are happy to report that the pool and hot tub are in top shape and welcoming for our guests. We do appreciate your understanding, and hope to see you in the future.

6/10 Okay

Duncan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Just Average
Booked 2 queens and got a queen and a pull out bed....cramped quarters! Breakfast was okay but congested Comfy beds and staff were congenial....just average stay
Stayed 1 night in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 20, 2023
Thank you for taking the time to provide your feedback on your recent stay. In reviewing your reservation, we can confirm that a queen and pullout was what was submitted to the property for booking, we are sorry if this was not what you had intended. Please know that we are available 24/7 and are here to address any concerns you may have, and if there is any way we can improve your stay we will make that adjustment. I understand when there are teams breakfast has some times that can be congested, but we are glad to hear that the team were kind and made you feel welcome. We do hope to see you again in the future.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The manager and front desk staff were very helpful and pleasant to deal with. Plus checking in on-line made registering very easy.
Stayed 1 night in Nov 2023
Response from Sandra Jamieson, General Manager on Nov 17, 2023
Thank you for taking the time to provide feedback about your recent stay. Our team appreciate the time it takes, and are glad to hear that we were able to provide a positive experience. We will utilize the positive and constructive feedback to find ways to ensure we are always providing the best experience for our guests. We do hope to see you again soon.

8/10 Good

Dalton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly clean, only complaint is the pool was cold and the hot tub was luke warm. They did advise us they were experiencing problems with them but its always something we enjoy doing when we stay.
Stayed 1 night in Nov 2023
Response from Sandra Jamieson on Nov 12, 2023
Thank you for taking the time to provide your feedback. We agree and take great pride in the pool and hot tub being well maintained and a comfortable temperature. We are sorry for any inconvenience and can assure you we are working to remedy this the earliest we possibly. We hope to see you again soon.

10/10 Excellent

natalie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night on our travels. The contactless check in was easy and all we had to do was grab our room cards when we got there. Pool and hot tub looked good, we did not have time to use them. Breakfast in the morning had a really good selection for everyone. Would definitely stay again.
Stayed 1 night in Nov 2023
Response from Sandra Jamieson on Nov 12, 2023
Thank you so much for sharing your kind and supportive feedback on your recent stay. Our team takes great pride in the service and condition of the property and want to ensure that we are always exceeding our guests expectations. We will continue to always look for new ways to continue to improve. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Was quite and clean
Stayed 2 nights in Oct 2023
Response from Sandra Jamieson, General Manager on Nov 6, 2023
Thank you for taking the time to provide your kind and supportive feedback. Our team takes great pride in the service we provide, and the are glad to hear that you enjoyed your stay. We do look forward to seeing you again in the future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 1 night in Oct 2023
Response from Sandra Jamieson, General Manager on Oct 31, 2023
Thank you for taking the time to share your feedback with others. We are glad to see that we met your expectations, and we can assure you that our team takes great pride in the service and property, and will continue to look for new way to improve. We do hope to host you again in the future.

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Bed was comfortable.
Stayed 1 night in Oct 2023
Response from Sandra Jamieson, General Manager on Oct 31, 2023
Thank you for taking the time to share your feedback with others. We are glad to hear that our efforts made you feel comfortable and that you had a restful stay. We do hope to see you again soon.