All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice stay, friendly staff and the waterslide was great.
Matthew
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for leaving us some feedback Matthew! We are thrilled to hear you found our staff friendly and enjoyed the waterslide! We hope you will be back on your next trip to Medicine Hat!
10/10 Excellent
Darcy
Mar 13, 2024
Liked: Property conditions & facilities
Very nice
Darcy
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for leaving a review Darcy! We are delighted to hear you had a very nice stay!
8/10 Good
Stacey
Traveled with partner
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
Everything was good.
Stacey
Stayed 1 night in Mar 2024
Response from General Manager on Mar 18, 2024
Thank you for leaving a review Stacey! We are happy to hear your stay was good!
Thank you for leaving a review Diane! We are thrilled to hear you had a great stay and found our staff very friendly. Come back on your next trip to Medicine Hat!
Thank you for leaving a rating Sean, we are always interested to hear about our guest's experiences, so if there was anything in particular that could have made your stay a 5/5 we would love to hear about it!
Great value for the cost of staying here. Decent breakfast in the morning, good pool with water slide, and the bedrooms were clean, spacious, and comfortable.
Christian
Stayed 1 night in Dec 2023
Response from General Manager on Jan 16, 2024
Thank you for leaving a review Christian! We are thrilled to hear you enjoyed your stay and found the hotel to be of great value! We hope you will stay again on your next trip to Medicine Hat.
Staff were great, however alarm clock went off in room at 6am. Not a planned awakening. Then went for breakfast at 8am, which was very over cooked. Taste was terrible. Sad as I have had great breakfast in the past. This food was not edible.
Nicole
Stayed 1 night in Jan 2024
Response from General Manager on Jan 4, 2024
Thank you for leaving us a review Nicole. We are sorry to hear about the issue with the alarm clock and breakfast. Please rest assured that we are taking the appropriate steps to prevent future instances.
The property is clean and the staff are very friendly. The location is great and very close to restaurants and shopping. We can hear the steps from the room above us which is the only issue we can say.
Victor
Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Thank you for leaving a review Victor! We are thrilled to hear you had a great stay and found our staff friendly! We hope you will stay again on your next trip to Medicine Hat.
8/10 Good
Sara
Dec 30, 2023
Sara
Stayed 1 night in Dec 2023
Response from General Manager on Jan 22, 2024
Thank you for leaving us a rating Sara! We are delighted to see you enjoyed your stay!
Not a pet friendly place and that was awesome, I don’t like my room full of hair and I hope you keep it up, thank you so much.
Diedrich
Stayed 1 night in Dec 2023
Response from General Manager on Jan 2, 2024
Thank you for your review Diedrich! We are happy to hear you found our pet policy to your liking, we have a sister-property next door that is pet-friendly, that way we can help all different kinds of guests.
Room spacious but very cheap. No pool not a great hotel
James
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Thank you for leaving a review James, we are sorry that your stay was negatively effected by our pool closure. We are working on getting the pool back up and expect to have it operational by this weekend!
10/10 Excellent
Breck
Dec 17, 2023
Breck
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for leaving a 5/5 rating Breck! We are delighted to see you enjoyed your stay!
6/10 Okay
Jamie
Dec 15, 2023
Liked: Staff & service
Jamie
Stayed 1 night in Dec 2023
Response from General Manager on Dec 18, 2023
Thank you for leaving a rating Jamie! We are sorry your experience wasn't 5/5, if there is anything in particular we could have done better, we would love to hear about it!