Ratings based on 720 Verified Reviews

3.3 out of 5
70% of guests recommend
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Winnipeg

Exorbitant Pricing

Posted Jul 10, 2017
Pros: The only redeeming quality was the front desk staff handled my outrage the next day very professionally.
Cons: The price! The breakfast was hot, the water in the shower was hot and the front desk staff in the morning were understanding.
Location: The Lotus Thai restaurant is fantastic.
I booked this room online as a family suite. I received a call 10 minutes later saying that they had a 2 queen bed room instead. When I arrived there was no price difference between the rooms $275! The room was clean but had not been updated in decades. The grout was moldy. The linens rough and they were from the seventies. If this room had cost me $100.00 okay but with the cost of the room I expected to walk into a modern suite. Was I wrong! I wish I had turned around and walked away from this place. Please do not make the same mistake I made.
4 out of 5
Recommended
for Everyone
by A verified traveler from Trochu

Posted Jul 9, 2017
Pros: We've always stayed at the Imperial when visiting in the area.
Cons: pillows were not very comfy but the bed was.
Location: Shopping mall across the street Tim Hortons across the street. Several nearby restaurants
Breakfast was excellent Air conditioning was working great seeing as how it was +30 outside Room was very quiet, no outside road noise
Comment from Hotel Management
Jul 10, 2017 by Guest Services, Hotel Management
Thank you for taking the time to review our property. Good news! New pillows arrived today. I will pass on your comments to our breakfast girl, thank you. We look forward to your return.
3 out of 5
by A verified traveler from Calgary

Posted Jul 3, 2017
They did not clean the room. Behind bathroom door was dirty....
Comment from Hotel Management
Jul 10, 2017 by Guest Services, Hotel Management
Thank you for letting us know, I have passed on your comments to our head housekeeper. I can assure you this is not up to our standards.
4 out of 5
Recommended
for Everyone
by A verified traveler from manitoba

Nice place!

Posted Jun 26, 2017
Excellent breakfast! Nice quiet roomy room. Very comfortable bed.
Comment from Hotel Management
Jun 28, 2017 by customer service , Hotel Management
Thank you for taking the time to review our property. I will pass on your comments about our breakfast to our breakfast lady, she welcomes everyone offering a hot breakfast before you start your day.
3 out of 5
Recommended
for Everyone
by A verified traveler from p

A place to sleep.

Posted Jun 7, 2017
Microwave is ancient and flickered the lights when you turned it on. Beds are nice, room is nice and cool, shower has great pressure. It's nothing special but a good value for a place to just sleep.
Comment from Hotel Management
Jun 9, 2017 by Guest Services , Hotel Management
Thank you for taking the time to review your stay. I will pass this information on to our dept heads. We pride ourselves on having clean comfortable rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Easily accessible off the TCH.

Posted May 27, 2017
Pros: Breakfast. Pool. Hot tub.
Excellent and quick checkin and checkout. Best hot continental breakfast in MH! Great swimming pool and hot tub and sauna.
Comment from Hotel Management
Jun 9, 2017 by Guest services , Hotel Management
Thank you for taking the time to review your stay. We pride ourselves on our excellant hot breakfast, our clean rooms and comfortable beds. We look forward to your return
3 out of 5
Recommended
for Families
by A verified traveler from vancouver island

Older motel that could have a refreshing.

Posted May 22, 2017
Pros: It's convenient location.
Cons: Upgrade furniture.
Excellent breakfast and close to major shopping centre.
Comment from Hotel Management
May 24, 2017 by Customer Service , Hotel Management
Thank you for your review and staying at our property. I am pleased to tell you that we have almost completed renovating all our rooms including new furniture. This week the halls are getting new flooring. I hope you return on your next visit to our city.
4 out of 5
by A verified traveler

Overall good and reasonably priced

Posted Apr 19, 2017 on Hotels
Overall clean. Outside is dated. Staff was friendly. Bed was comfortable
Comment from Hotel Management
May 24, 2017
Yes we are an older property and we are a family business that provided a clean, comfortable, affordable place to call home when you are traveling. Our staff take great care in making sure each room is looked after with care. I will pass on your comments to our staff, we also think they are great and work very hard. See you next visit.
2 out of 5
by A verified traveler from Regina, SK

not as the photos online

Posted Apr 18, 2017
very nice people, room was a bit broken down, fairly clean, pool was nice, sauna, not overly inviting, broken down. We got in late the night before (12:30) and my kids went to get some breakfast @10:10 and were told to leave as it was closed @ 10:00. I can understand this but I have been other places and they have let me go in and pick up some fruit and muffins so I was very disappointed in that. especially because of other shortcomings.
Comment from Hotel Management
May 25, 2017 by Customer Service , Hotel Management
We appreciate your response, the photos are of our renovated rooms, We hope to have the rest completed this summer. I have spoken to our breakfast staff, this should not have happened and I do apologize, we have made sure this will not happen again. Your comments help us to be better. We do hope to see you next time.
4 out of 5
by Gagandeep

Posted Apr 17, 2017 on Hotels
I liked my stay at imperial inn. The room was big and very comfortable plus the the attracts attention