Ratings based on 78 Verified Reviews

4.1 out of 5
91% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Bugs in the room and No sorry at all

Posted Dec 15, 2016
Pros: Bad service and condition.
I stayed one night on Dec.11 and was bitten by bugs on my arms. legs, they did not say a "sorry" when I complained at receiption. So terrible bugs and I did not feel good till now.
Comment from Hotel Management
Dec 20, 2016 by srisdale, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stacy Risdale,CHS General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Good place to stay for a couple of days

Posted Oct 11, 2016
Staff are wonderful and friendly. Some noise from kids running around. Breakfast had great choices.
Comment from Hotel Management
Oct 19, 2016 by srisdale, Hotel Management
Thank you for taking the time to complete a survey of you most recent stay with us, we appreciate the kinds comments towards the team member and hotel and we do look forward to seeing you in the near future! Sincerely, Stacy Risdale,CHS General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Redcliff AB

Great Hotel

Posted Oct 3, 2016
Pros: Love the fact that they have a pool and a hot tub
Cons: They could bring back the cookies and the fruit at the front desk.
Location: Well, I'm not to sure about everything to do but they do have a wonderful shoe store and a dress store. We were in a conference while we were there.
This is a great hotel. Most of the staff were helpful and friendly. They were missing a few of the amenities that we previously enjoyed on our stays at this location. Really missed the cookies and fruit that they used to provide at the front desk.
Comment from Hotel Management
Oct 7, 2016 by srisdale, Hotel Management
Thank you very much for your valuable feed back, I am glad to read you have enjoyed your stay with us. We look forward to seeing you in the near future! Sincerely, Stacy Risdale,CHS General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Rocky Mountain House, Alberta

Fantastic Weekend

Posted Sep 19, 2016
Pros: Comfortable and convenient
Cons: No
Location: Close to shopping and restaurants.
The staff were wonderful. It was nice to be able to bring my dog with us. The kids loved the swimming pool. Having three beds in the room made it enjoyable with three teenagers! The hotel was in a convenient location.
Comment from Hotel Management
Sep 20, 2016 by srisdale, Hotel Management
We are thrilled to hear that you had such a pleasant experience while staying with us. We really take pride in providing each and every guest with a legendary customer experience, so hearing such wonderful feedback really means a lot. I want to thank you for your detailed review and we cannot wait for you to join us again on your next trip. Sincerely, Stacy Risdale,CHS General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba, Canada

Spacious room for our big family

Posted Aug 27, 2016
We were impressed with the size of our room, which had 3 double beds instead of the usual 2 beds and a pull out couch, so it was very comfortable for our family of 6. The ceilings were high which also made it feel extra spacious. Everything was clean, including the pool and breakfast area. Good selection of breakfast foods. Front desk staff weren't super friendly, but everything else was great!
Comment from Hotel Management
Aug 29, 2016 by srisdale, Hotel Management
We are so happy that you enjoyed your recent visit to the Brooks and its surrounding areas. Thank you for mentioning the amenities, from breakfast to the pool and waterslide, we appreciate your feedback and look forward to seeing you during your next visit to the Brooks area!! Sincerely, Stacy Risdale,CHS General Manager
4 out of 5
Recommended
for Families
by A verified traveler

The kids loved the pool and waterslide.

Posted Aug 25, 2016
A really comfortable hotel. The pool and waterslide were the highlight!
Comment from Hotel Management
Aug 29, 2016 by srisdale, Hotel Management
Thank you for your comment! We are very pleased to read that everything was great during your stay, and that we were up to your expectations. We look forward to seeing you in the near future! Sincerely, Stacy Risdale,CHS General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 8, 2016
It was great. They were quick to get towels in the pool area. We were able to get the roll away bed in a timely manner. I would return to the hotel.
Comment from Hotel Management
Aug 8, 2016 by srisdale, Hotel Management
We are thrilled to hear that you had such a pleasant experience while staying with us. We really take pride in providing each and every guest with a legendary customer experience, so hearing such wonderful feedback really means a lot. I want to thank you for your detailed review and we cannot wait for you to join us again on your next trip. Sincerely, Stacy Risdale,CHS General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close drive to dinosaur provincial park.

Posted Aug 8, 2016
Pros: Very decent breakfast! Good location for a quick stay over night between drumheller and dinosaur provincial park.
Cons: toilet flush in the room is a little weak. provide a little bit more shampoo and conditioner (larger size)
Location: 30 mins away from dinosouar provincial park. 10 mins away from downtown, Close to many grocery stores and chain stores.
Staff was friendly and welcoming. Lobby area was conveniently stocked with beverages and popcorn snacks. The location is along the main road into Brooks. Very convenient to grocery stores and downtown.
Comment from Hotel Management
Aug 8, 2016 by srisdale, Hotel Management
We are grateful for your observations and feedbacks as it is communication such as this that will allow us to improve strive and achieve the highest level of service excellence.You have summed up our hotel very nice for all our potential guests and we appreciate you taking the time to do so! We hope that you will come back and visit us again soon! Sincerely, Stacy Risdale,CHS General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Great place at a good price

Posted Aug 4, 2016
Very nice place to stay with clean, modern and very large room. Room has a small kitchenette and pull out couch. Pool with a waterslide and gym. Nice breakfast spread.
Comment from Hotel Management
Aug 5, 2016 by srisdale, Hotel Management
Thank you for your detailed review about our property. We are happy that you enjoyed your experience with the Brooks Ramada. You have summed up our hotel very nice for all our potential guests and we appreciate you taking the time to do so! We hope that you will come back and visit us again soon! Sincerely, Stacy Risdale,CHS General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, Manitoba, Canada

Good hotel facility, absent staff

Posted Jul 31, 2016
We hardly saw any staff during our stay. No one at the front desk when I arrived. The staff that we did interact with was preparing breakfast. Unfortunately, she was behind in preparing many items; some of which were never ready during the entire hour we were at breakfast. Customer service was disappointing.
Comment from Hotel Management
Aug 3, 2016 by srisdale, Hotel Management
Thank you for taking the time to complete a review of your most recent stay with us. I would like to apologize for the challenges you had experienced during your stay ;I assure you that these have been addressed in a timely manner. Thank you again for sharing your feedback to the Expedia community and we look forward to seeing you in the near future!! Sincerely, Stacy Risdale,CHS General Manager