Ratings based on 223 Verified Reviews

3.9 out of 5
76% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Qatar

Not bad...55%

Posted Jan 29, 2017 on Orbitz
Lifts extremely not sufficient...staff are not as of 5 stars hotels when dealing in addition to their non-sufficiency...
3 out of 5
Recommended
for Everyone
by A verified traveler from jeddah

plus point-close to the haram

Posted Jun 24, 2016
Pros: near the prophets mosque
Cons: wifi did not work air conditioning was terrible
Location: near the prohets mosque. nearby shops and eateries
overall it was okay. expected more. facilties are okay. not too impressive
Comment from Hotel Management
Jun 29, 2016 by Dar Al Hijra Intercontinental., Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Dar Al Hijra Intercontinental.
4 out of 5
by A verified traveler

Good

Posted Jun 7, 2016 on Hotels
It was great
Comment from Hotel Management
by Alhussain, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Uzzal Noor Executive Sales Administrator
3 out of 5
by Khan

Posted Apr 30, 2016 on Hotels
Comment from Hotel Management
Jun 7, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alhussain, HameedAldeen Sales Executive
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey, U.S.

Nice hotel

Posted Apr 26, 2016 on Orbitz
Close to Haram - Approx. 3 to 4 mins walk. Safe and Clean. Rooms were nice size. Beds were comfortable. A/C in the room was weak - I think they should look into fixing it. Staff at reception very friendly. Breakfast staff should be faster in cleaning tables and getting it ready for next guests waiting.
Comment from Hotel Management
Jun 6, 2016 by Alhussain, Hotel Management
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Alhussain, HameedAldeen Sales Executive
3 out of 5
by Ahmed from Houston, TX

Discrimination at the reception

Posted Apr 11, 2016 on Hotels
The hotel management is very rude. We stood in line and tried to check in twice but it seemed like the reception staff couldn't see us visible and were told that the room will not be ready before 4:00pm. In the meantime Arabic speaking customers were constantly cutting line and were checked in.
Comment from Hotel Management
Jun 7, 2016
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Alhussain, HameedAldeen Sales Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from Qatar

Nice hotel near the Prophet's Mosque

Posted Apr 3, 2016
Great Hotel, has all I needed, a nice comfy bed, good room service, good internet ( not the best) and near the Prophet's Mosque =) would recommend
Comment from Hotel Management
Jun 6, 2016 by Alhussain, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alhussain, HameedAldeen Sales Executive
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2016 on Orbitz
It was great experience. The hotel is close to Masjod Nabwi and clean room.
Comment from Hotel Management
Jun 6, 2016 by Alhussain, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alhussain, HameedAldeen Sales Executive
4 out of 5
by HUSSAM

great stay

Posted Mar 22, 2016 on Hotels
walking to alharam
Comment from Hotel Management
Jun 7, 2016
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alhussain, HameedAldeen Sales Executive
5 out of 5
Recommended
for Everyone
by A verified traveler from S, Colorado

Wonderful hotel!

Posted Mar 6, 2016
Ideally situated. Excellent staff make you feel at home. Always stay at this hotel whenever I am fortunate to visit the holy city of Medina.
Comment from Hotel Management
Jun 6, 2016 by Alhussain, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alhussain, HameedAldeen Sales Executive