Outdoor pool, pool umbrellas, sun loungers

Reviews of Les Jardins De La Medina

5 out of 5
Les Jardins De La Medina
21 Rue Derb Chtouka Quartier De La Kasba, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 228 out of 310 reviews" "
Rating 8 - Good. 65 out of 310 reviews" "
Rating 6 - Okay. 13 out of 310 reviews" "
Rating 4 - Poor. 3 out of 310 reviews" "
Rating 2 - Terrible. 1 out of 310 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Amanda Claire

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Amina Benhammou Directrice on Mar 27, 2024
Merci d'avoir pris le temps d'évaluer votre moment dans notre maison. Il semble que tout n'était pas à la hauteur de vos attentes et je le regrette sincèrement. J'aurais aimé que vous me fassiez part de vos préoccupations pendant votre séjour, j'aurais fait de mon mieux pour vous aider. J'espère que nous aurons le plaisir de vous accueillir à nouveau. Je m'engage personnellement à ce que votre prochain séjour soit irréprochable !

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden around a nice swimming pool and dining area. Direct access from the room.
Stayed 1 night in Feb 2024
Response from Amina Benhammou Directrice on Feb 21, 2024
We appreciate your positive feedback and we thank you for it! It's wonderful to hear that you enjoyed our beautiful garden, the swimming pool and dining area. The direct access from the room is designed for your convenience. We look forward to hosting you again.

10/10 Excellent

PATRICK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great ambience
Stayed 3 nights in Feb 2024
Response from Amina Benhammou Directrice on Feb 14, 2024
Thank you for your kind words! We're delighted you enjoyed our excellent service and the great ambiance of our house. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, tranquil Oasis.
Stayed 1 night in Jan 2024
Response from Amina Benhammou Directrice on Jan 17, 2024
Thank you so much for sharing your positive experience! We are delighted that you enjoyed our tropical garden, quite surroundings, our friendly staff and the breakfast with Moroccan specialties. Your satisfaction is always our priority and we hope to have the pleasure to welcome you again in the future.

8/10 Good

monica, Mint hill

Liked: Cleanliness, property conditions & facilities
I had 2 issues with the lady at the front desk. She was Not very helpful. I dragged my bag of laundry to the front desk, and she didn’t bother to find the form at the front desk, but expected me to go back to the room to find it. Upon checkout, she had not received the payment from Expedia. I wish she would’ve told me before check out
Stayed 1 night in Dec 2023
Response from Amina Benhammou Directrice on Dec 6, 2023
Firstly, I want to thank you for mentionning the cleanliness, infrastructure and condition of the hotel. However, not everything was up to your expectations and I regret is sincerely. I'm sorry to hear about the inconvenience you faced. Your feedback regarding the front desk experience is valuable. We will address these issues internally to ensure better assistance and communication in the future. Thank you for sharing your concerns, it will help us offering you an experience beyond reproach on your next visit!

10/10 Excellent

Katelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Les Jardins de la Medina and we had an amazing stay. The staff are 1000/10 very kind, thoughtful, and they remember you, you aren’t just another face. The food at the hotel was really yummy and our room was so nice. We stayed in the one with the balcony. 100/10 will stay again
Stayed 5 nights in Nov 2023
Response from Amina Benhammou Directrice on Nov 30, 2023
Thank you for sharing your amazing experience! I'm delighted that you appreciated the modern comfort of your room and its balcony, the personalized care from our teams and that you enjoyed the delightful dishes served in our restaurant. It's great to know that our cleanliness, infrastructure, service and facilities met your expectations. Your wish to return honors us, it is our very best reward. We can't wait for your return for another opportunity to share more happiness. Thank you and see you soon!

8/10 Good

Sandra San Vicente

Stayed 5 nights in Nov 2023
Response from Amina Benhammou Directrice on Nov 24, 2023
Je vous remercie d'avoir pris le temps d'évaluer votre séjour dans notre maison et merci pour votre belle évaluation ! Nous serons très heureux de vous accueillir à nouveau, et n'hésitez pas à nous faire part de vos souhaits et vos désirs durant votre séjour, nous ferons notre possible pour y répondre du mieux possible.

8/10 Good

Georgian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gives you a nice feeling with its beautiful architecture, lush gardens, the heated swimming pool (but very shady) and stylish restaurant. The rooms are advertised as soundproof, but that's not the case, you can hear people in the other rooms talking. If you're a light sleeper that might put you off.
Stayed 2 nights in Nov 2023
Response from Amina Benhammou Directrice on Nov 27, 2023
Thank you for sharing your moment with this laudatory comment! Your appreciation of our house's beautiful architecture, its exotic gardens and the heated swimming pool has touched us. We apologize for any inconvenience regarding the soundproofing. Your feedback helps us in our commitment to continuously enhance our guests' experience. Your return to this house will be our ultimate reward. We are looking forward to welcoming you back!

10/10 Excellent

Maureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and very beautiful. Thank you, staff for all your extra care for my husband who is "mobility challenged."
Stayed 4 nights in Oct 2023
Response from Amina Benhammou Directrice on Oct 30, 2023
Thank you kindly for taking the time to share your sentiment on this page and thank you for the great compliments. It has been a pleasure to helping and to insuring that your stay with us be comfortable and enjoyable for both of you. We hope to have the privilege to welcome you again.

10/10 Excellent

david

Liked: Cleanliness, staff & service, room comfort
Charming
Sun beds need improvement, bathroom need updated
Stayed 7 nights in Sep 2023
Response from Amina Benhammou Directrice on Sep 13, 2023
What a lovely word to describe our beautiful house and its garden! Thank you for taking the time to share your moment with the Hotels.com community. Your appreciation goes straight to my heart, however, your constructive remarks have been heard and have received all my attention. I'm pleased to let you know that a renovation plan is in place and some improvement works have already started. However, the high occupancy rate of the hotel is unfortunately slowing down the process... We are awaiting your return with anticipation, see you soon!

10/10 Excellent

Stephen

Traveled with partner
Incredibly friendly staff, nothing too much trouble for them. An incredible setting and extremely relaxing. A calm oasis in the bedlam of the medina.
Stayed 7 nights in Jul 2023
Response from Amina Benhammou Directrice on Jul 13, 2023
Thank you so much for taking the time to write this laudatory comment for sharing your moment with the Expedia community. I would like to convey the gratitude of the entire staff for your praise and appreciation for the tasks they perform every day with dedication. You are at home here, it will be our pleasure to welcome you again, to share another moment of happiness at Les Jardins de la Medina

10/10 Excellent

Lenos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well managed, the staff are friendly and welcoming. The food at the restaurant is beautiful. The hotel is clean, bedroom are clean and the bed was comfortable. Would recommend for anyone travelling into Marrakech.
Stayed 2 nights in Jun 2023
Response from Amina Benhammou Directrice on Jul 7, 2023
What a very nice recommendation, thank you! Although near the Medina, this place provides a complete change of scenery in an unspoilt exotic and authentic oasis. Giving happiness is our job and our happiness is to know that you are satisfied. Your appreciation is our best reward. We can't wait to see you again!

10/10 Excellent

Prathy

Stayed 1 night in Jun 2023
Response from Amina Benhammou Directrice on Jun 22, 2023
Thank you so much for taking the time to evaluate us and for the great evaluation! I'm delighted that you have enjoyed your moment at Les Jardins de la Médina, our best reward will be to welcome you back. This is your house, come back soon!

10/10 Excellent

Suzanne

Stayed 4 nights in Feb 2023
Response from Amina Benhammou Directrice on Mar 30, 2023
Je vous remercie d'avoir pris le temps de nous évaluer et un grand merci pour cette excellente évaluation. J'espère que nous aurons le plaisir de vous accueillir à nouveau aux Jardins de la Médina. A bientôt !

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable
It is a heavenly peaceful place to relax in the middle of the busy Medina. Everything is done to make you welcome and comfortable.
Stayed 4 nights in Jan 2023
Response from Amina Benhammou Directrice on Jan 21, 2023
Thank you so much for the beautiful compliment! I'm really pleased that you wanted to share your lovely experience in our retreat located in the heart of the old city. I'm glad you have been sensitive to the uniqueness and the authenticity of our house conceived for pleasure and happiness. Your enthusiasm is our greatest reward, thank you! We hope to have the privilege to welcome you again. See you soon!

10/10 Excellent

Frantisek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place of paradise in the great part of the city. Walking distance to majority of attractions. Everyone tried their best to make our stay unforgettable. For sure will come here if back in the town.
Stayed 4 nights in Jan 2023
Response from Amina Benhammou Directrice on Jan 16, 2023
Thank you for your laudatory comment so pleasant to read. I'm delighted that you'll keep in memory some beautiful souvenirs of this moment at Les Jardins de la Médina. All the staff is thanking you for your appreciation and everyone is looking forward to your return. This is your home and we can't wait to welcome you again!

8/10 Good

sajid

Traveled with group
Nice but needs serious repairs
The location is not bad, about a kilometre from the heart of the old city, Jama Fina. The hotel needs some serious maintenance though. The toilet commode was not firmly fixed to the floor, the AC ran only at one setting and rooms are on multiple levels with as much as 3 steps between bedroom and sitting area.
Stayed 2 nights in Nov 2022
Response from Amina Benhammou Directrice on Dec 1, 2022
I thank you for taking the time to express your sentiment on your moment in our house. I'm pleased you liked the location of the hotel at a walking distance to the main touristic places. I'm very sorry we didn't seem to fulfill all your expectations and I regret it sincerely. The rooms of this authentic dwelling are all different and the numerous comments posted here are very complimentary. However, I heard your constructive remarks and I thank you for them. Be assured that they had my full attention and they will be looked after very quickly. On your next visit, don't hesitate to report anything bothering you, we will make our very best to help in no time. Meanwhile, I apologize for any inconvenience and invite you to give us a second chance. I will personally ensure that your next visit is beyond reproach. Thank you and see you soon!

10/10 Excellent

Veronica Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with the best location. Felt very safe. If it had air conditioning i would mark this hotel as perfect! Staff extremely friendly and helpful.
Response from Amina Benhammou Directrice on Nov 30, 2022
You definitely deserve the "perfect" mark for this beautiful comment, thank you! We are always happy that the guests who push our door for the first time, discover with enthusiasm this magic house, its garden, the heated pool and the restaurant... Your appreciation is a delight for all the teams who did their best to make your stay, an unforgettable moment. We are awaiting your return, come back soon!

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would recommend the hotel. The gardens were beautiful - sitting outside for breakfast or just relaxing. We really loved the roof terrace. The position was good for us - 1 mile from the main square and away from the car and bike fumes of the city streets. We did not bother with taxis. The Reception staff were exceptionally friendly and helpful. However, we were disappointed when a manager showed no interest in a problem we had when ordering a drink at the bar. We suggest taking care when ordering tours through the hotel, as the guides were poor on our two trips.
Stayed 5 nights in Oct 2022
Response from Amina Benhammou Directrice on Oct 20, 2022
Thank you for taking the time to share your sentiment here and a sincere thank you for your warm recommendation that touched my heart. I'm delighted you have enjoyed the authenticity and the tranquillity of this beautiful house surrounded by an exotic garden, minutes away from the main touristic places. However, I'm sorry we didn't meet your expectations in every way. Your remarks have been heard and had my entire consideration. Be assured that for us, hospitality is not a vain word. All our staff is trained to give you the best service possible and I apologize for the problems you may have encountered. We hope to have the pleasure to welcome you again. I will make sure personally that your next visit will be beyond reproach... Thank you and see you soon!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Amina Benhammou Directrice on Oct 1, 2022
Je vous remercie d'avoir pris le temps d'évaluer votre séjour aux Jardins de la Médina. Votre évaluation nous ravit et nous vous en sommes reconnaissants. Nous espérons avoir le plaisir de vous accueillir à nouveau. Merci et à bientôt !

10/10 Excellent

Javid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Stayed 2 nights in Aug 2022
Response from Amina Benhammou Directrice on Aug 21, 2022
Dearest Javid, it will be our pleasure and a privilege to welcome you again, this will be our very best reward. I'm so happy that you were touched by the magic of our house. Thank you!

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
This is such a beautiful place and the room was lovely. The helpfulness of the staff was exceptional.
Stayed 4 nights in Apr 2022
Response from Amina Benhammou Directrice on May 6, 2022
Dear Louise, your words couldn't be more pleasant to read! Your appreciation rewards the work we do daily to be worthy of this place and of its guests. Our job is to give happiness, your satisfaction is bringing joy to all of us. We can't wait to welcome you back. Thank you immensely and see you soon!

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. The staff were warm and welcoming and the atmosphere is incredibly calming after a busy day in the souks.
Stayed 5 nights in Mar 2022
Response from Amina Benhammou Directrice on May 6, 2022
Dear Henry, loved having you here! Thank you for the great comment. It was a pleasure for everyone to look after you and I'm delighted you have enjoyed our little oasis in the heart of the Medina. We'll be honoured by your return. Thank you and see you soon!

10/10 Excellent

Lucas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I’ve ever stayed at in my life
The best hotel I’ve ever stayed at in my life. The service is incredible. They will solve every problem you didn’t even know you had
Stayed 3 nights in Nov 2021
Response from Amina Benhammou Directrice on May 6, 2022
And this is the best comment I've ever had !! Thank you so much Lucas for sharing your appreciation with such enthousiasm. Our staff have been very pleased to look after you, your return will honour us, it will be our best reward.Thank you Lucas, we hope to see you again soon!

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A haven of tranquility in the Kasbah
I think this is one of the best hotels in Marrakech. The beautiful gardens are just stunning. The only thing that prevents me from giving it 100% is the food. It’s good, but there is certainly room for improvement and the menu never seems to change. Nonetheless, we really look forward to returning to this hotel for the third time. The staff are charming.
Stayed 3 nights in Nov 2021
Response from Amina Benhammou Directrice on May 6, 2022
Dear friends, we can't wait to welcome you again and we thank you immensely for your valued loyalty. I'm sorry however that your dining experience didn't reach all your expectations. Be assured that your remarks have been heard and had my entire consideration. This is how we improve our service to you. Your kind appreciation delights and honours us, your will to come back is giving a meaning to our efforts to make your stay a happy and memorable experience. Christopher, this is your home and we hope to see you soon!

10/10 Excellent

chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Amina Benhammou Directrice on May 6, 2022
Thank you very much Chris for your great rating! your appreciation is our best reward and we hope to have the pleasure to welcome you again.

10/10 Excellent

Uliana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Christian Vesin Directeur Général on Mar 22, 2020
Dear friend, this word is the greatest reward for the efforts we do every day to be worthy of this house and of its guests, thank you! I'm delighted that our little oasis in the heart of the Médina, has conquered your heart and brought you happiness. We took great pleasure looking after you, your satisfaction honours us. This is your home, come back soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2020
Response from Christian Vesin Directeur Général on Mar 11, 2020
Thank you for taking the time to evaluate us and a big thanks for your great evaluation. We are looking forward to see you again, to share another moment of happiness.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a place in its own oasis of gardens and tranquility. Our room was spacious and had a lovely balcony and upstairs roof space with sun loungers. All the staff were very friendly and helpful We had a lovely hammam and massage - very relaxing! Location is in the medina and quiet. A short walk away from the main areas or 50drm in a taxi. Easy to get around and safe to walk around and experience the place The hotel and grounds are lovely. Breakfast was good - not huge choices but enough. The pool area looked nice / we didn’t use it as didn’t have time as We were only there a few days for a valentines weekend. If you want to be away from the madness and chill - this is ideal. Taxis are plentiful and we went to the new town and also the Yves-Saint-Laurent gardens and museum by taxi. Basically 50 wherever you want to go! We took the hotel pick up from the airport as hadn’t been before - easier for first timers!
Stayed 3 nights in Feb 2020
Response from Christian Vesin Directeur Général on Feb 18, 2020
Thank you for this beautiful testimony and your recommendation that touched my heart! I'm very pleased the calm of our riad in the heart of the tumultuous Médina, has seduced you. This unique house has been conceived to offer relaxation and pleasure, thank you for being sensitive to it. Our teams were honoured to look after you, your return would be their greatest reward. Come back soon to share another moment of happiness...

10/10 Excellent

Kathyrn, Manchester, UK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les Jardins is a real gem and staying in a Riad doesn't get any better than this one.
Stayed 4 nights in Feb 2020
Response from Christian Vesin Directeur Général on Feb 18, 2020
I thank you very much for these compliments. I'm delighted you have enjoyed the peaceful beauty of our gardens. Our retreat within minutes of walk to the main touristic places, brings an excellent balance between authenticity and modernity, in the respect of the traditions. Your recommendation honours us, thank you. Our greatest reward would be that you decide to come back soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a good location for exploring the medina. We had a very nice room overlooking the gardens and pool. Breakfast was good with plenty of options. We ate in the hotel on two nights and the food was very good. The pool area was lovely although the weather in December meant we didn’t actually get to use it.
Stayed 4 nights in Dec 2019
Response from Christian Vesin Directeur Général on Dec 31, 2019
Dear friends, your comment so complimentary and so enthusiastic, goes straight to my heart, thank you! This house was designed for rest, relaxation and well-being and each of us is happy to have contributed to making this moment a good memory. Rest assured that your warm compliments have been passed on to our Cheffe Sana and her team who took great pleasure in looking after you. Your appreciation is their greatest reward. Your return will honour us. See you again in the sunny season!

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Relaxing and very pleasant. Room was tasteful and spacious( we had a sultana room) with a huge luxury bathroom, breakfast was very good and the staff always charming.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens, birds singing,roof top area for sunning, reading,etc. especially enjoyed lunch on the roof.
Stayed 2 nights in Nov 2019
Response from Christian Vesin Directeur Général on Nov 20, 2019
I'm so happy you were touched by the magic of this house and I thank you for taking the time to share your sentiment here. It will be a pleasure and a privilege to welcome you again, this will be our best reward !Thank you and see you soon!

10/10 Excellent

Eva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden Wonderland
A delightful stay in s garden wonderland. Excellent Location. Definitely superior to the Djema el fmaa area. Wonderful service and food. Staff most helpful. Would definitely return.
Stayed 3 nights in Oct 2019
Response from Christian Vesin Directeur Général on Nov 8, 2019
Dear Eva, what a delightful comment, thank you! This precious house nested in the heart of an exotic garden, has a soul and a story and we are proud to look after it and honoured to look after its guests. I'm pleased you have enjoyed the food we offer in our restaurant that made our reputation as one of the best tables in Marrakech. Your appreciation is a great reward and your recommendation has touched my heart. You are here at home, we can't wait for your return to share another moment of happiness...

10/10 Excellent

Marcia A

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The photographs online do not do this hotel justice: it has a large and luxurious garden with a lovely swimming sized pool. Dinner and meals poolside in the garden are dreamlike, and yet one is inside the Medina of Marrakech. This is NOT a raid, but a first-class hotel.
Stayed 3 nights in Oct 2019
Response from Christian Vesin Directeur Général on Oct 13, 2019
Dear friend, thank you very much for this exceptional comment! I'm delighted you have enjoyed so much this precious house nested in an ocean of greenery which has a soul and a story. Although near to the old city, this dwelling provides a complete change of scenery, a tranquille haven , a romantic setting for a total escape from everyday's life. I'm pleased you liked the dishes we propose in our restaurant, mixing traditional moroccan and mediterranean flavours. Your appreciation is a great reward. You are here at home, we can't wait to welcome you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Christian Vesin Directeur Géneral on Oct 7, 2019
Thank you so much for taking the time to evaluate us and a big thank you for your evaluation! We have been delighted to look after you, your satisfaction is our greatest reward. This is your home, come back soon!

10/10 Excellent

katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019
Response from Christian Vesin Directeur Général on Sep 10, 2019
This one word tells your satisfaction and your appreciation, thank you and thank you also for taking the time to share it here. There is nothing I need to add, but how pleased and honoured we would be, to welcome you again at Les Jardins de la Médina. Katie, this is your home, we can't wait for your return!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Christian Vesin Directeur Général on Sep 12, 2019
Je vous remercie d'avoir pris le temps de nous évaluer et merci de votre évaluation. Nous avons pris grand plaisir à veiller sur votre confort et votre relaxation, votre retour nous honorera. Merci et à bientôt !

8/10 Good

ZA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very lush and exotic. its like a Riad. If you are looking for a Moroccan experience and not your standard 5 star hotel then this hotel is for you.
Stayed 2 nights in Jul 2019
Response from Christian Vesin Directeur Général on Sep 10, 2019
Your comment honours us, thank you very much! Thank you for your kind words and for being sensitive to this house nested in luxurious greenery. It provides us with a sense of uniqueness we are so proud of. We have been very pleased to look after you, we’ll feel privileged to welcome you again!

10/10 Excellent

Verified traveler

Stayed 7 nights in Jul 2019
Response from Christian Vesin Directeur Général on Sep 10, 2019
Thank you for taking the time to evaluate us and a big thanks for the great rating. It will be our pleasure and a privilege to welcome you again. See you soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved having a pool at the property after a day of touring. The plants and garden give the feel of an oasis in a hectic city. We received a free upgrade and our room was large with a private sitting area /patio outdoors.
Stayed 3 nights in Jun 2019
Response from Christian Vesin Directeur Général on Jun 29, 2019
Thank you for the lovely words of a great compliment. I’m happy you have enjoyed Les Jardins de la Médina for its modern comfort, its authenticity and tranquillity within minutes of walk to the main touristic places. Your relaxation and well-being are our greatest reward. We hope to see you again soon!

10/10 Excellent

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Christian Vesin Directeur Général on Jun 29, 2019
Thank you so much for taking the time to evaluate us and a warm thanks for your evaluation. It has been a pleasure to look after you, your return will delight and honour us. See you soon!

10/10 Excellent

Siobhan

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is absolutely lovely and well located for visiting. Staff are very helpful but sometimes lacked attention in the restaurant - had to wait a bit to be served. Decent sized pool and enough space to relax there or on the roof terrace. Food was very good, although menu could have done with varying both at breakfast and at dinner a little. Being critical as it is a high end Riad and therefore expect it to be good, but we had a lovely time and definitely recommend staying here
Stayed 7 nights in Jun 2019
Response from Christian Vesin Directeur Général on Jun 13, 2019
I’m delighted to see that you have enjoyed the location of our riad and its proximity to the old city, as much as the modern comfort of this house. May I also thank you for appreciating the food we provide in our restaurant. Be assured however that we are touched by your amicable understanding of the table service. Your remarks have been heard and I thank you for them. Be assured that all your comments had my full consideration and we wil do our very best to improve. Your recommendation has touched my heart and your return to Les Jardins de la Médina, will be our best reward. This is your home, thank you and see you soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing few days. The hotel room was simply stunning. Small touches such as newspapers delivered to the door in beautiful baskets each morning, the hammock, scented pillow cases and gorgeous interiors made it extra special. The gardens are so well looked after and the staff were extremely friendly.
Stayed 3 nights in May 2019
Response from Christian Vesin Directeur Général on Jun 6, 2019
Dear friends, there is nothing I can add to this beautiful comment but a sincere thanks. I’m delighted you have enjoyed this 19th century house, and its garden. Our teams had great pleasure looking after your comfort and your well-being, their best reward would be your return. We can’t wait to welcome you again. See you soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What gem of a hotel in the Medina. The location is fantastic as you can join the hustle of the Medina in minutes. That being said you can also escape the noise and heat of the Medina very quickly to a garden oasis with a large pool. The property is lovely with little nooks to hide away in. The rooms are large with comfortable beds and plenty of closet space. Everyone was very pleasant and extremely helpful. We were so glad to stay here instead of a larger brand hotel on the outskirts of the Medina.
Stayed 6 nights in May 2019
Response from Christian Vesin Directeur Général on May 21, 2019
Your laudatory comment, written in this beautiful way, is for our house, our staff and the daily work they do, the best compliment. Thank you for your enthusiasm and a special thanks for being so sensitive to the magic of this place and to the joy that it brings! I’m very grateful that you have chosen Les Jardins de la Médina. It will be an honour and a privilege to welcome you again. You are here at home!

4/10 Poor

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Christian Vesin Directeur Général on May 3, 2019
I thank you for choosing Les Jardins de la Médina for a sejourn in our beautiful region. In the mean time, I regret deeply that we didn't seem to fulfill all your expectations. The satisfaction of our customers is a constant and very high consideration. Don't ever hesitate to share your desires, we will always do our very best to satisfy them. We hope to have the privilege to welcome you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Rude staff
The hotel is lovely and the over all stay was great. Unfortunately it was destroyed at the time of the checkout when the woman in the reception forgot to inform us their inter eat connection was not working and our final payment was refused even when the money was taken from the account. When showing her the transaction, she laughed at us and refused to listen and look into the issue further. A hotel at such level should not allow such rudeness in the reception.
Stayed 2 nights in Apr 2019
Response from Christian Vesin Directeur Général on Apr 25, 2019
I would like to thank you kindly for taking the time to express your sentiment here. Firstly, let me thank you also for appreciating the authenticity and the uniqueness of this beautiful house conceived for pleasure and happiness. However, I regret deeply the incident on your check-out day. I can certainly appreciate the displeasure this may have caused and I do apologize for it. May I suggest, in the humblest way, that the receptionist’s attitude didn’t mean to be rude but was nevertheless inappropriate. Be assured that all of us give the highest consideration and respect to our guests and I will take steps to prevent it happening again. I will consider your return as a privilege and I will make sure your next stay will be beyond reproach. Thank you and we hope to welcome you again soon!

6/10 Okay

Katarzyna

Traveled with family
Liked: Cleanliness
Disliked: Amenities
No exactly as pictured , Expedia should update the photos
Stayed 3 nights in Apr 2019

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Riad was great.
Stayed 3 nights in Mar 2019
Response from Christian Vesin Directeur Général on Apr 10, 2019
There are not enough words to express our gratitude and our thanks. Your comment is the utmost reward for the work all of us do every day at Les Jardins de la Médina. We had great pleasure looking after you. Your enjoyment delights and honours us immensely. We can’t wait for your return to make your stay happy and memorable, the second time around. This is your home and we hope to see you soon!