Nice hotel, excellent location, excellent staff
Posted Mar 19, 2016
Great hotel with a fascinating location very near to prophet PBUH mosque, staff are very friendly and they are the most valuable asset they have (along with the hotel location).
Food was great inside the hotel, they have also a very good cafe in the lobby with 50% discount between 1PM TO 3 PM, outside the hotel there are not much varieties.
Room was very good with a good space for means my family ( 2 adults, one child and one infant ), amenities are good, Internet is not really good and they need to work on it.
I have 2 comments, first some of the amenities were not working like the ware drop sliding door ( it was jammed ), I called the maintainence but he couldn't fix it completely.
Second Comment is that it was written in my itinerary that check out is 4 PM, however hotel reception told me it is 1 PM, when I showed them the itinerary they allowed me a checkout at 3 PM as a courtesy, so more alignment need to be made between the hotel and Expedia for check in and check out dates.
All in all I give them 4 out of 5, and for the staff I rate them 4.5 out of 5.