Ratings based on 258 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very pleasant experience

Posted Jun 30, 2017
The hotel staff was very helpful and provided with the a very clean room with harram view. The breakfast was excellent with lots of options. Would book it for my next visit too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Nice hotel

Posted Apr 30, 2017
Pros: cleanliness and location
Cons: room service
Location: shopping
Good hotel, about 10 minutes walk from Haram, Good deal for teh price
2 out of 5
by Muhammad

Please avoid if you can.

Posted Apr 24, 2017 on Hotels
We were really disappointed to stay in this hotel, the main reason was the hotel itself it is very old carpets were torn and no maintenance was done to the hotel. Toilets were marked and dirty. Overall the management staff was great, however the overall moral of the team was very low thus not got a great service. Would not recommend it.
4 out of 5
by Mohamed

good

Posted Apr 24, 2017 on Hotels
it was good
1 out of 5
by Babar

Posted Apr 13, 2017 on Hotels
Bathroom liking all over the floor water dirty water
3 out of 5
Recommended
for Everyone
by A verified traveler

Was expecting more.

Posted Apr 10, 2017
Pros: rooms are okay but location is far from Masjid Nabawi. Good thing is that shuttle is available.
Cons: Front desk/ room service and Old/torn carpets in Hallways.
Expecting more but it was not upto a Marriott standard.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2017
Excellent staff, clean room, fabulous breakfast. فندق رائع وغرفة نظيفة والفطار رائع والشيف أسطورة
3 out of 5
Recommended
for Everyone
by A verified traveler

Parking and Hotel-Haram shuttle!

Posted Apr 4, 2017 on Ebookers
No parking of its own!!! Haram - Hotel Shuttle is not reliable! Otherwise hotel is clean and friendly.
1 out of 5
by A verified traveler

Shower broken, no water temp control

Posted Apr 2, 2017
no tea coffee service in the room. no desk to do paperwork.
3 out of 5
by Alia

Why not provide a complementary BREAKFAST!!

Posted Mar 7, 2017 on Hotels
My stay at the hotel was pretty good with few exceptions. For one, looking at the high price tag, at the very least the hotel CAN afford to provide a light breakfast including with this price. I found out that most other comparable hotels DO provide breakfast INCLUDED in the daily charges.