Ratings based on 31 Verified Reviews

4.8 out of 5
94% of guests recommend
4.7 Room cleanliness
5.0 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by Michael

The staff and location really can't be beat.

Posted May 30, 2017 on Hotels
We had a great stay at this Riad. The location is amazing - right in the heart of it all, yet quiet. The staff was super helpful and friendly and truly enhanced our stay with their friendliness and helpfulness. They booked a session at a hammam for us that was quite a treat. We could explore the Medina and come back to cool down or rest anytime, it was so convenient. There was a miscommunication and the staff were under the impression that one of us was handicapped, so we were given a the first floor accessible room. I would say that the other rooms on the higher floors (which we saw) were nicer, but if you are handicapped they will go out of their way to make sure you are accommodated! Our room stayed quite cool without a/c, but they have them available if you need it - that is a bonus in the hot climate of Marrakesh.
Comment from Hotel Management
Jun 2, 2017 by Gpaolo owner, Hotel Management
We did not expect so nice comments,even the Guests was so kind and collaborative,with us,because for a miscommunication we assigned them a basement floor Suite for people with low mobility,impossible to change because for all week we where fully booked. At the end the appreciate the Suite,Guests how don't like A/C it's the best solution,naturally fresh,because our 100 years old Palace,was build with the knowledge of the past,in summer,all activity was at basement floor. I promise next time,if you will desire,we let you to choose the Suite you like better. Thanks,we all, appreciate your availability,you are Great. Chouckrane
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful peaceful and welcoming

Posted May 18, 2017
Staying at the Riad was one of life's special moments. The building itself is so beautiful and historic whilst the teams only wish is that you have a fabulous stay. Nothing was a problem for the staff and they went well above and beyond all expectations to make my stay with them enjoyable. The Riad itself is perfectly positioned to avoid getting lost on your way back to it. I've previously stayed in another Riad where I got lost several times. Abigail thank you to all the team
Comment from Hotel Management
May 28, 2017 by Riad maison-arabo-andalouse, Hotel Management
Thanks dear Guest,we couldn't make to much for you because everything was perfect,just our discussion about your day schedule we discussed together during you breakfast at our big terrace,also io those moment you was enchanted by the baby storks just at short distance and the quite and silence ambience. Thanks to appreciate all this,we and Riad staff really appreciate. Hoping see you again,Choukrane.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Lovely Moroccan decor and welcoming staff at Riad.

Posted Mar 21, 2017
Pros: The service and staff were excellent! The Moroccan decor. You knew you were in Morocco.
Cons: Our bed had heavy blankets which were not necessary so easy fix - we took a few off.
Location: Location great. On a walking street but close to street where you can get a taxi. Close to tourist sites and restaurants.
Was advised to phone ahead to and have taxi driver speak with hotel. When we arrived Mohamed met us and took our bags and guided us the short distance into the medina where the Riad is located. Once there the service was nothing but exemplary. We were tired but wanted lunch close by. No problem. A tasty lunch was made up and delivered to our room. After a rest Mohamed showed us how to get around in the surrounding walking streets. Breakfast was delicious and served where and when we wanted. Our room was a mini suite with terrace. Very exotic, to us, decor with comfortable bed and roomy shower. We enjoyed our stay and would definitely recommend Maison Arabo- Andalouse. Also it is well located in the medina to most of the tourist sites which a previous house we rented (and loved) wasn't which had us lost in the medina more than a few times. At the Maison it was easy in comparison to find our way around.
Comment from Hotel Management
Mar 30, 2017 by Gpaolo, Hotel Management
Sorry for heavy blankets,but,especially your Suite,respect 100% the Berber Culture and life style,included the Bio knitted wool blankets,now we will ask ours Guests to choice. Thanks for appreciate ours service and welcome included the first way out to the main Square,you see!you found easy the way back to our Riad. Choukrane
5 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Dec 13, 2016 by General Manager, Hotel Management
Thanks,Dear Guest for your appreciation concerning all ours services. Soon we will improve your Suite with a new Veranda with a lots of planets, I Guest wish have Meals on own Suite will be possible from nest Summer. Choukrane Maa Salama
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Authentic Riad with outstanding customer service!

Posted May 13, 2015
Pros: The personal service of the manager and wife made the stay really special. Mohamed was always offering suggestions and gave very detailed directions.
Cons: Breakfast was very french style. We would have liked a hot breakfast as an option; eggs and beans - nothing too fancy.
Location: The Souk is on 5 mins walking distance and also easy access to many attractions such as the Bahia Palace, the tombs and Jemaa el Fna.
My partner and I spent 4 days at the Arabo-Andalouse - it truly made our fist visit to Marrakech a special and memorable one. The location was 5 minutes from the souk yet the Riad was situation in a quiet alley so it was perfect for us. The most remarkable point that made all the difference was the personable service and hospitality we received from manager Mohamed and his wife. No request was too much - the attention to detail and thoughtfulness made us feel extremely spoilt during our entire stay. The Riad was clean, organised, with good wifi and air-conditioning and the room was very spacious. We especially loved having a home cooked breakfast every morning on the rooftop surrounded by beautiful plants and a great view. If you're looking for an authentic Riad with a personal touch and excellent service - I would recommend the Arabo-Andalouse
Comment from Hotel Management
Dec 13, 2016 by maison-arabo-andalouse@hotmail.fr, Hotel Management
I do not reply because i didn't want to influence the customers,now I know,we all like the comments posted and the sensibility each one feel almost when we stay like at private home,yes, we care ours Guests as for a Family member. Choukrane Maa Salama
5 out of 5
by Stefanie from London

Excellent Riad with great service.

Posted May 11, 2015 on Hotels
Fantastic Riad with excellent service and very close to the main square. The room was very comfortable and the breakfast on the rooftop terrace was fantastic.
Comment from Hotel Management
Mar 5, 2017 by General Manager, Hotel Management
Me and the staff we reply directly to this kind Guest,for us it's like to receive family or friends at our home. Choukrane
4 out of 5
Recommended
for Everyone
by A verified traveler from Bangalore India

Authentic Place. Personalized service

Posted Apr 23, 2015
If you want to experience authentic Marrakech at its best, stay at this Road. Old world to the core (there is no television) this place will be known for owner Paolo's attention to details and information about Marrakech, manager Mohammed Janat taking care of all nitty-gritties and Fatima's yummy breakfasts - cheese omelettes and crepes are to die for. It is very close to Medina and Jemma all Fena. Only two disappointments: they don't serve lunch or dinner and the bathrooms should have more modern amenities. While it is old world, there is a very good free WiFi in the rooms. And the air conditioning works too.
Comment from Hotel Management
Dec 13, 2016 by maison-arabo-andalouse@hotmail .fr, Hotel Management
Sorry, we do have the television,on some Suite,but great part of you Kind Guests,you don't want. Of course, we do have on fireplace saloon,or Summer saloon very naturally fresh without A/C. Thanks,we appreciate your comments for personalize breakfast that Staff prepare for each of you.-------Choukrane
4 out of 5
Recommended
for Couples
by A verified traveler from Glasgow, Scotland

Excellent location - great service

Posted Mar 29, 2015
Location: Very well located for visiting all the sites in Marrakech.
This was our first time in Marrakech and we didn't quite know what to expect. What a great welcome we got from GPaolo and his staff. Nothing was too much trouble - even arranging for me to visit a dentist having broken a tooth while flying out! Recommendations for eating, places to visit and trips to take helpfully provided by GPaolo; and all proved reliable. Breakfast on the terrace was a delight, and we enjoyed an excellent full Moroccan meal one evening in the riad, provided by the staff. The staff took care of us to the extent of one of them waiting on the street corner - on one occasion for a couple of hours - just to make sure we got back to the riad safely at night! Helpful tips on local customs including how to handle bartering in the souks. Excellent value all round.
Comment from Hotel Management
Mar 5, 2017 by maison-arabo-andalouse, Hotel Management
You know,what we tried to realise on our Guest House it's like to be at home second house with not everything perfectly done but with 100% authentic,our Palace as more than 100 years and we try to defend and protect his age. Me,and the Staff,always at your disposition to give you more than possible Choukrane
5 out of 5
by Smith from NY

Great Riad - Family Travel

Posted Aug 22, 2013 on Hotels
Our family of four stayed at the riad for four days during the month of August. We traveled with our two children (8 & 9) and stayed in the family suite, which was not only beautiful, but also roomy. The entire hotel was immaculate (even the bathroom in our room was beautiful & clean). Our room also had air conditioning and wifi. Since we were there in August I just want to point out that the hotel has a plunge pool (although small, we were very grateful for it!) The raid was close enough to the main square to walk, but far enough to have a quiet's night's sleep. Also, we were able to do laundry for very cheap. A large laundry bag cost us about 200 dirhams ($25). A great breakfast (including fresh fruit, coffee, tea, croissants, fresh bread, jam, etc..) was served beside the pool every morning. Mohammed attended to our every need and made us feel like family. The raid would not have been the same without the attentiveness of the staff.
3 out of 5
by A verified traveler

Close to the main attractions but basic

Posted Mar 12, 2013
Pros: Location and host
Cons: Room comfort
Location: Very good, near the souks
First the pro's: Maison Arabo Andalouse was very well located for all the of the main attractions (5-10 mins walk away from the main square and Souks). Additionally, Mohammed and the other staff were incredibly helpful. Mohammed really went out of his way to ensure that we found the right places and you could not have been a nicer host. Room is large, the bed is comfortable and the breakfast is fine. Now the cons: We did not find the Riad to be particularly comfortable - with cold floor and dull lighting - very difficult to find your room at night. We had booked for 3 nights but left after 1 as it did not meet our requirements of comfort (the shower and bathroom were cold and overall the room felt very basic), not really what we were expecting. The pool is also only available in the summer months and is small. I liaised with Paulo who was in Italy but responded to my emails. This is an ok Riad - but not value for money. For the same price, you can stay in pretty decent 4* hotel which is more comfortable/superior. Although, the hotels tend to be away from the Medina (20 min walk or short cab ride away).