Ratings based on 65 Verified Reviews

3.8 out of 5
67% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from WI, USA

Great riad in not-so-great location.

Posted Jun 28, 2017
The Riad itself is huge and comfortable and luxurious. The air conditioner in the room worked just moderately well, so it was still quite warm at night. Which wasn't ideal. The rooftop area was very cool, and was the highlight of the place, especially to hang out in the late evening. The location is right next to the mosque, and to get to the riad is a difficult, maze-like path. Very easy to get lost. In the streets surrounding the riad some insecurity and uneasiness are felt, at least for tourists. The narrow passage ways, bustling streets, noise, proximity to strangers, poor lighting, multiple accostings by said strangers, made me and my partner feel a bit uneasy going to and from the riad. At one point we were accosted to the point that someone tried to physically steal my backpack off my back. An unfortunate event, but it did taint our experience at the riad. The host seemed a bit flighty, in so much as to not have someone present to open the door to the riad when we first got there. We ended up waiting for over an hour. Finally a fellow patron came to the door to let us in. Apparently the host was understaffed that day, so that is why no one was there to let us in. If I came back to Marrakech again, I would not stay here, I should instead stay in the "new" city, and likely hire a guide to take us through the medina and into the old city. Guides provide education, security, and bargaining help. They are invaluable. Get one, even if just to tour the city tourist sites.
Comment from Hotel Management
Jul 1, 2017 by ca, Hotel Management
Good morning we discover your notice! incredible. You book in last minute for a deal of the day during ramadan. You refuse to book the private transfert to pick up to airport. You arrive during the Ftour diner after the ramadan . You don't send mail to say at what time you arrive. The riad is in wonderfull place zaouit Lhaedar very secure. all street are with light you write bad thing and i dont undestand why you do that incredible.Thank for say the riad wonderfull terrasse and all. I think you dont like this country and i cant accept your notice. all the persons in medina are nice person and look for help tourist who lost. Bu you dont give something with your heart.. Have a good continuation we work with passion and this country also . We sell good service you dont want to spend oney and after you write bad thing it is not like that the life!! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Oasis of calm

Posted Apr 20, 2017
Pros: Lots of public space seating; beautiful individually decorated rooms in traditional style; well cooked, nicely presented food
Cons: An accessible bedside socket is the only minor niggle. Otherwise perfect.
Location: We got happily lost in the souk and accidentally found secret gardens, Aladdin's cave and some amazing restaurants.
This riad is converted from two houses and dates back to the 18th century. It has lots of interesting architectural details and each room is uniquely decorated. Because of the way it was originally built it is not suitable for anyone with mobility problems (several levels with steps between). Also note that the riad is about a five minute walk from the nearest taxi drop off point - call ahead to get help with luggage (and directions). These points aside this is a perfect escape from the hustle and bustle of the souk. There are two courtyards, one centered around a fountain and one around a large plunge pool. Both provided comfortable seating to escape the heat. For the more determined sun seeker there is a large roof top terrace. Hotel staff were very happy to help with all inquires and but were equally happy to let us sit and read. Both of our rooms had large ensuite (fabulous) bathrooms. There is a reasonable amount of storage for clothes. Both rooms had several power (standard European) sockets but none at bedside table height. Everything was kept spotlessly clean and was well maintained.
Comment from Hotel Management
May 15, 2017 by sylvie, Hotel Management
Thank a lot your your notice and your time you took for us. Please all our future guest send a mail to the hotel resa.espritdumaroc@gmail.com to order the private transfert to pick up you at airport direct to the riad .... thank a lot for your notice who help us and say this riad is fabulous. It is many work to offer you good holidays and dream. King regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 21, 2017 on Orbitz
Very nice hotel - everything smells like roses everywhere. The staff were incredibly helpful with anything you asked basically.
Comment from Hotel Management
May 15, 2017 by sylvie, Hotel Management
Thank a lot for your times and nice notice. Thank to confirm the staff receive a top formation for all guest and spend wonderful holidays hope you will come back
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Riad

Posted Aug 8, 2016
Me and my wife stayed in Riad it was excellent experience, staff were really friendly and helpful. 15 mins walk to the Square Market.
Comment from Hotel Management
Aug 9, 2016 by sylvie, Hotel Management
Dear thank a lot for your nice notice. Happy you spend a marvellous stay at my riad and my staff enjoy your holidays. Take care, i hope to see you soon together sylvie
5 out of 5
by Leonard from NY,NY

Hidden Gem

Posted Jun 20, 2016 on Hotels
A gem hidden in the back streets of the Madina
Comment from Hotel Management
Aug 9, 2016 by General Manager, Hotel Management
thank for your notice dear for me and for all my staff. King regards Sylvie owner
2 out of 5
by A verified traveler

Charming Riad but run as a Hotel - hard to find

Posted May 25, 2016 on Hotels
We stayed for four nights in total and found the Riad charming at first, all though it was very far from any main roads. Basically we found out that the only way taxi can drop you by or even near the Riad is if they have a permit. This made the journey a bit difficult as you are no always able to use the Riad's taxi service when you're out and about. All though I felt generally safe it was a bit stressful walking back with the labyrinth maze to find the Riad ahead of us. We got lost so many times. It is lovely to be in such old and ancient place but it can get too much. We really enjoyed Jalal and Hakeem's service the workers at the Riad, they were incredibly helpful and there to help at any time, however the owner (french lady) we found unhelpful giving us no tips where to go, where we can take cash out, how to find things, and her english wasn't to good standards. We really were disappointed how she lacked heart and passion for her city and her lack of know-how. Instead she often insisted we eat at the Riad, use the spa (which was not free) and showed annoyance when we said we booked restaurants elsewhere. When we stayed there the Riad was almost empty of guest and she forgot to book our taxi to the airport and instead of apologising told us she works long days and was very tired. This was incredibly unsatisfactory to us and often we felt she lacked humidity and care for us as her guest. We really love the staff but wish we had benefitted a more worthy owner with our stay.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Bonjour, Concernant les transports, nous proposons un service de taxi à la demi journée et à la journée pour votre confort, et qui est à votre entière disposition. Merci d'avoir apprécié le riad et son équipe, qui est formée par la propriétaire, la dame française que vous n'avez pas apprécié. On ne peut pas plaire à tout le monde, et de mémoire, vous étiez souvent en désaccord avec les choix de votre mari. Dans une telle situation, je préfère m'effacer, et vous laissez libre de vos décisions. Notre travail s'arréte à une proposition, à vous de décider. Au vues des commentaires sur Tripavisor, le riad & Spa Esprit du Maroc a un prix d'excellence, et chaque jour nous travaillons pour vous satisfaire. Cordialement
3 out of 5
by A verified traveler

Posted Dec 6, 2015 on Hotels
The room was lovely, the staff were great. Breakfast adequate - lovely setting on the roof terrace. Just hated the access way in and would most definitely not have stayed there without my husband in tow. I've never been scared anywhere in the world about walking on my own, but I was there. They also pushed a lot for us to eat there, have spas there, we preferred to go in to the Medina where there was more life.
Comment from Hotel Management
Jul 9, 2016 by Sylvie, Hotel Management
Cher monsieur, Votre avis n'est pas conforme. Vous avez réservé un riad 5 étoiles et tous nos clients sont plus qu'heureux et satisfaits et nous reviennent tous que des clients positifs et de bonne humeur qui savent appréciés les beaux endroits !. Vous préférez les hôtels de la nouvelle ville tout simplement très acceptisés avec aucune chaleur humaine . Le riad est comme un château un lieu magique ou tout est détail service et calme. Vous avez passe votre temps à sortir c'est votre droit nous vous avons conseille de prendre nos taxis privatifs pour être tranquille et revenir de boites de nuit tard mais vous avez préférés pas écoutés nos conseils et maintenant vous écrivez un mauvais avis. J'espère juste que dans votre travail vos clients sont de bonne fois car ce n'est pas le cas pour vous.et cela est bien triste 18 ans nous existons travaillons avec les plus gros Tour opérateurs et agences qui pour rien au monde annulerons 18 ans de travail superbes car nous aimons notre métier. Nos clients sont chez eux au riad ce palais du XVIII vivent du bonheur et du rêve et cela notre récompense cher monsieur. Et sachez que tous nos futures clients savent lire et comprendre que votre avis n'a aucun sens juste de la jalousie derrière votre ordinateur c'est ainsi la vie notre époque. Je vous souhaite beaucoup de bonheur car oui nous sommes un 5 étoile et nous venons d'être reconfirmé comme un des meilleurs palais de la médina classe 1 catégorie!! Belle récompense pour ces 18 ans à développer cette entreprise mais malheureusement on ne peut pas plaire à tout le monde
5 out of 5
Recommended
for Everyone
by A verified traveler from London, England

Excellent Riad in the heart of the old town

Posted Oct 18, 2014
Pros: It's facilities, staff and the old time building which was beautifully restored and looked after.
Cons: Not really
Location: Because it's right at the heart of the Medina all of the sites are within easy walking distance without having to travel by bus, taxi or coach.
Beautiful Riad with excellent facilities and staff and only11 rooms !! Good position for finding and seeing all the old palaces,museums and souks. Couldn't be bettered.
Comment from Hotel Management
Dec 14, 2016 by La gérante du riad , Hotel Management
Thank you so much for your nice noticen and we hope to receive you soon. Best regards
2 out of 5
by A verified traveler

Location was Awful

Posted Oct 7, 2014
We were dropped off by our taxi driver which was booked via Expedia and then he rang the hotel and we had to walk through some back alleys which took us approximately 25 minutes to arrive. The actual Riad was down some extremely dark alley, and as three young ladies we felt extremely unsafe. We very rarely left the Riad and when we did we had to ask a member of staff to accompany us. We were nearly assaulted by someone who we thought was being kind and taking us back to our hotel as we were lost only to be told we had to pay him. I would never again go to this hotel. This has most definately been the worst experience. We also booked a triple room and when we arrived was told that only a room for 2 was booked. I will be making a formal complaint about this. Regards Mrs Dawn Renwick Very Unsatisfied Customer
Comment from Hotel Management
Dec 14, 2016 by riad, Hotel Management
Bonjour, Merci pour votre commentaire. Notre riad date du 18 eme siècle, et se trouve au coeur de la médina de Marrakech. Pour le plus grand confort de nos clients, nous proposons un service de transfert privatif à commander directement au riad, comme indiqué sur la page du riad. Ce que vous n'avez pas fait. Il vous aurait suffit de nous réserver le transfert par mail à l'adresse suivante : resa.espritdumaroc@gmail.com Concernant votre réservation de 3 personnes, nous avons répondu immédiatement à votre attente en vous rajoutant un lit supplémentaire dans votre chambre. Espérant vous revoir bientôt
4 out of 5
by Captainships from London

Excellent but needs better breakfast, wifi, and a

Posted Aug 13, 2014 on Hotels
Excellent but needs better breakfast, better wifi signal, a mini bar, and a proper king size bed (we had two single beds put together). The riad itself is beautiful and clean and the people working there are lovely. The riad is very close to the Ben Yousef Mosque and only 15 mins walk (through the souks) to djemaa el fna. As with many riads, having lunch or dinner requires advance notice/order by about 2-3 hours- which isn't ideal. Overall a 4* Riad.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Bonjour, Merci pour votre commentaire. Depuis 2015, nous avons renforcé notre équipe avec 2 cuisin!ères à temps complet, vous proposant une gastronomie marocaine et internationale, et nos petits déjeuners sont servis avec des viennoiseries maison du jour,et sont trés copieux. Tout le système wifi est désormais accessible dans l'intégralité du riad, chambres, patios, restaurant. Espérant vous revoir trés vite