Ratings based on 3,879 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2017
We were very pleased with everything about the Hotel,we have stayed before but felt this time there was a definite improvement with the whole experience.
Comment from Hotel Management
Jul 25, 2017 by Kaye Cheung, Hotel Management
Dear guest, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
5 out of 5
Recommended
for Everyone
by A verified traveler

Well situated airport hotel

Posted Jul 17, 2017
Quick friendly service. Well situated. Nice and quiet couldnt hear any air traffic at all.
Comment from Hotel Management
Jul 25, 2017 by Kaye Cheung, Hotel Management
Dear guest, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect airport hotel

Posted Jul 8, 2017
Pros: Proximity to airport - just a walkway away - and very comfortable bed.
Cons: Price could be lower.
In the multi storey car park complex, this is the closest hotel to the airport if you have an early flight or, an arrival too late to make further connections.
Comment from Hotel Management
Jul 11, 2017 by Kaye Cheung, Hotel Management
Dear guest, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Airport Hotel

Posted Jul 7, 2017
Pros: Its proximity to Melbourne Airport just walk across the road, very comfortable bed, convenient bathroom.
Cons: Oh dear, the service in the restaurant in the evening! Extremely slow service - get more chefs! Breakfast was great - excellent choice of food.
Location: N/A
Convenient to Melbourne Airport, walk straight across the road.
Comment from Hotel Management
Jul 11, 2017 by Kaye Cheung, Hotel Management
Dear guest, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluations with regards to Airo service efficiency will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport for an early flight.

Posted Jul 5, 2017
Pros: Closeness to airport.
Cons: Not a lot. It is sometimes a little noisy but considering where it is, it is hard to totally soundproof for all noise.
Very friendly and helpful staff. Quick check in and check out.
Comment from Hotel Management
Jul 11, 2017 by Kaye Cheung, Hotel Management
Dear guest, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
4 out of 5
Recommended
for Everyone
by A verified traveler from Bendigo

Nice and close to Tullamarine airport

Posted Jun 29, 2017
Pros: Convenience to the airport, nice and clean.
Cons: Drop the price a bit.
Location: Right across the road from Tullamarine airport. Handy to buses and taxis.
We arrived at the hotel after midnight after travelling all day and hotel staff were very helpful, and we were very happy to find a clean comfortable bed.
Comment from Hotel Management
Jul 12, 2017 by Kaye Cheung, Hotel Management
Dear Nico, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient location for early flight

Posted Jun 28, 2017
Had a very early international flight, live three hours from airport. Parked the car the night before, and in the morning walked straight out the front door to the airport. No traffic or travelling to deal with.
Comment from Hotel Management
Jul 12, 2017 by Kaye Cheung, Hotel Management
Dear guest, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
5 out of 5
Recommended
for Everyone
by A verified traveler from Queensland

Walking distance to airport and hire cars

Posted Jun 26, 2017
Pros: Its location.
Location: Right next to the terminals and car hire facilities
Very friendly staff on arrival and departure. Terrific location as it is walking distance from the terminals and also situated about the car rental businesses.
Comment from Hotel Management
Jul 12, 2017 by Kaye Cheung, Hotel Management
Dear Deborah, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
4 out of 5
Recommended
for Everyone
by A verified traveler from Maryborough, VIC

Convenient location

Posted May 31, 2017
Pros: Proximity to airport and very comfortable bed.
I was upgraded to a king deluxe room, which was nice. The room had everything I needed, plenty of space and one of the most comfortable beds I've ever slept in. Due to exhaustion, I ordered dinner in, as well as some drinks. Dinner was $48.00 and a bottle of Crown Lager was $11.00. Continental breakfast was $28.00. Each delivery also attracted a $4.00 surcharge. I spent 15 hours in the room at a cost of $240.00, plus around $150.00 for room service food and beverages. Pricey, but very convenient.
Comment from Hotel Management
Jul 12, 2017 by Kaye Cheung, Hotel Management
Dear Jennifer, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. I was pleased to note that overall you enjoyed your stay with us and your evaluation will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin
3 out of 5
by A verified traveler from Kelowna, BC

Grand Hyatt prices, Best Western quality

Posted May 24, 2017
Cheap beds. Cheap linens. Cheap towels. Terrible room service. Staff was fine. Location to the airport can't be beat.
Comment from Hotel Management
Jul 12, 2017 by Kaye Cheung, Hotel Management
Dear Chris, Thank you for taking the time to provide us with the comments and feedback from your most recent stay at the PARKROYAL Melbourne Airport. The responses our guests provide us with are an invaluable source of information and allow us to improve our standards and service. Rest assured that your evaluations on our overall rooms and prices will be shared with our team. It is through continuous feedback, from guests such as yourselves, that we are able to objectively review the facilities and services we provide to ensure that they meet our guests' expectations. Once again, thank you for taking the time to fill out our guest survey and I look forward to welcoming you back to the hotel in the future. Kind Regards, David Tonkin