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Too far away from city and other attraction areas.
The train station is old and not modernized, no undercover paveway walking from hotel to train station.
Hong Ying Maggie
Stayed 5 nights in Mar 2024
Response from Ashan on Mar 21, 2024
Dear Hong,Thank you for sharing your feedback with us. We appreciate your insights, as they help us continually improve our services.We apologize if the distance from the city center did not meet your expectations. We recommend exploring our convenient transportation options, including taxis and rideshare services, which can swiftly connect you to the heart of the city.Thank you for choosing Novotel, and we hope to welcome you back soon.Sincerely,Ashan AbeykoonGeneral Manager
Nice facilities. Nearby eateries and shopping and entertainment. Breakfast was average
Stacey
Stayed 1 night in Feb 2024
Response from Ashan on Apr 2, 2024
Dear Stacey,Thank you for choosing Novotel for your recent stay, and for taking the time to share your feedback. We appreciate your positive comments about our nice facilities, as well as the convenience of being close to eateries and shopping. Our central location is indeed a highlight for many of our guests.We apologize that your breakfast experience did not meet your expectations. Rest assured, we take your feedback seriously, and our team is actively reviewing our breakfast offerings to ensure an improved experience for all our guests.We hope to have the opportunity to welcome you back to Novotel in the future, where we aim to exceed your expectations once again.Sincerely,Ashan AbeykoonGeneral Manager
Response from Ashan Abeykoon General Manager on Feb 1, 2024
Dear Vahe, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Response from Ashan Abeykoon General Manager on Feb 1, 2024
Dear Daniel, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Dear Tim,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager
Dear Warren,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager
Great location, quiet in rooms, close to food and shopping all walking distance
Adam
Stayed 1 night in Dec 2023
Response from Ashan Abeykoon, General Manager on Dec 6, 2023
Dear Adam,Thank you very much for your positive review from your recent stay here at Novotel Melbourne Glen Waverley.We are pleased to hear you enjoyed our hotels location and that you had a comfortable stay.We look forward to welcoming you back again soon.
Response from Mannoj Arora Guest Service Manager on Dec 5, 2023
Dear David,Thank you for your time to provide a feedback.We look forward to welcome you in near future.Warm regards,
10/10 Excellent
Wendy
Nov 26, 2023
Liked: Cleanliness, amenities
Wonderful place to stay
Good shopping area
Close to station for transport
Wendy
Stayed 2 nights in Nov 2023
Response from Ashan on Nov 28, 2023
Dear Wendy, Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our fantastic location. Your feedback is greatly appreciated and look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Ashan AbeykoonGeneral Manager
8/10 Good
Vinesh
Traveled with family and small children
Nov 19, 2023
Liked: Cleanliness, staff & service
Nice hotel in Glen Waverley bit annoying you have to pay extra for parking and the shower half door is terrible
Vinesh
Stayed 2 nights in Nov 2023
Response from Abbee Barr - Guest Service Manager on Nov 20, 2023
Dear Vinesh,Thank you for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley. We're truly sorry to hear about the concerns you've raised. We appreciate your feedback regarding the shower and will pass this comment along.Please note we did try to contact you during your stay to discuss your previous review. If there is any issues please feel free to contact our friendly reception team during your stay so we can help to make your stay as comfortable as possible whilst still in house with us.We would love the opportunity to have you and your family stay with us again.Sincerely,
Response from Ashan Abeykoon, General Manager on Nov 5, 2023
Dear Fraidoon,Thank you for your review regarding your recent stay here at Novotel Melbourne Glen Waverley.Please let us know if you have any further feedback.Thank you again and we look forward to welcoming you back.Sincerely
Response from Ashan Abeykoon- General Manager on Oct 24, 2023
Dear Andre,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.
Dear Alisha,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ashan AbeykoonGeneral Manager
Friendly welcoming staff nice and private and had a nice swim in the pool
Suzanne
Stayed 1 night in Sep 2023
Response from Mannoj Arora Guest Service Manager on Oct 8, 2023
Dear Suzanne,Thank you for taking the time to share your positive experience at Novotel Melbourne Glen Waverley. We're delighted to hear that you enjoyed our pool facility and found our staff nice and friendly. Your feedback is greatly appreciated and will be shared with our team. We're committed to ensuring that every guest's visit is exceptional, and we look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Mannoj AroraGuest Service Manager
This hotel came highly recommended and did not disappoint. Brilliant breakfast options and staff were fabulous. Will be back.
Robert
Stayed 2 nights in Sep 2023
Response from Mannoj Arora Guest Service Manager on Sep 16, 2023
Dear Robert, Thank you for taking the time to tell us about your recent visit to the Novotel Melbourne Glen Waverley. I am glad to hear you found breakfast offering brilliant and staff fabulous. Thank you for this excellent feedback.Thank you again for sharing your experience Robert and we hope to welcome you back in the near future. Sincerely,
Response from Abbee Barr - Guest Service Manager on Sep 2, 2023
Dear Rohan,Thank you for your feedback regarding your recent stay here with us at Novotel Melbourne Glen Waverley.I am pleased to hear you found our hotels location a convenient option for you and your family.Thank you again and we look forward to welcoming you back again in the near future.
10/10 Excellent
Beng Khoon
Aug 5, 2023
Beng Khoon
Stayed 7 nights in Jul 2023
Response from Abbee Barr - Guest Service Manager on Aug 10, 2023
Dear Beng Khoon,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
Response from Abbee Barr - Guest Service Manager on Jun 23, 2023
Dear Angela,Thank you for taking the time to provide feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again soon!
Response from Novotel Melbourne Glen Waverley on Jun 17, 2023
Thank you for providing your feedback from your recent stay with us here at Novotel Melbourne Glen Waverley.Thank you for such an encouraging score, we look forward to welcoming you back again in the near future.
10/10 Excellent
Michelle
Business traveler
Jun 10, 2023
Liked: Cleanliness, room comfort
Michelle
Stayed 6 nights in Jun 2023
Response from Novotel Melbourne Glen Waverley on Jun 17, 2023
Thank you Michelle for your encouraging score.We look forward to welcoming you back!
Response from Mannoj Arora Guest Service Manager on Jun 10, 2023
Dear Deanna,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
10/10 Excellent
Narinder
Apr 27, 2023
Narinder
Stayed 1 night in Apr 2023
Response from Mannoj Arora Guest Service Manager on May 18, 2023
Dear Narinder,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased that you enjoyed your overall experience with us and trust you were able to have a relaxing visit.Thank you again for sharing your thoughts and we hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Sincerely,
6/10 Okay
Suzanne
Traveled with family
Apr 23, 2023
Liked: Property conditions & facilities
Disliked: Staff & service
Staff did not want to issue me a receipt and told me to ask wotif to get one. First time to encounter that!
Suzanne
Stayed 2 nights in Apr 2023
Response from Novotel Melbourne Glen Waverley on Apr 24, 2023
Dear Suzanne,Thank you for providing feedback from your recent stay here with us at Novotel Melbourne Glen Waverley.Unfortunately when payment is not made directly with the hotel, the receipts are not issued by us.However, we appreciate your feedback.Thank you again.Sincerely,
10/10 Excellent
Ray
Apr 20, 2023
Ray
Stayed 1 night in Apr 2023
Response from Novotel Melbourne Glen Waverley on Apr 22, 2023
Thank you Ray for providing feedback from your recent stay with us.We appreciate your feedback and look forward to welcoming you back again in the near future.
2/10 Terrible
John
Apr 20, 2023
John
Stayed 1 night in Apr 2023
Response from Novotel Melbourne Glen Waverley on May 11, 2023
Thank you for providing feedback.We are sorry to hear your experience did not meet your expectations.We hope you will give us the chance to better serve you in the future.
Modern amenities and close to endless restaurants, shopping and entertainment.
We stayed in a standard room with 2 doubles and we were happy with the comfort and cleanliness. The bathroom could do with a lick of paint and bit of a modernisation but it did the job. Definitely stay again now we know how well located the hotel is and the staff are very friendly.
Scott
Stayed 1 night in Apr 2023
Response from Mannoj Arora- Guest Services Manager on Apr 19, 2023
Dear Scott,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,
The room had a great view, was spacious with a comfy window seat and nice soft carpet! Nice a quiet and clean, and the bath was a great bonus!
Miriam
Stayed 1 night in Apr 2023
Response from Novotel Melbourne Glen Waverley on Apr 16, 2023
Dear Miriam,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
8/10 Good
Mary
Apr 13, 2023
Mary
Stayed 2 nights in Apr 2023
Response from Mannoj Arora- Guest Services Manager on May 5, 2023
Dear Mary,Thank you for taking the time to share your feedback.We highly appreciate it.Sincerely
Reception staff excellent specially the manager and Mark.
Food was absolutely delicious!
Kumud
Stayed 3 nights in Mar 2023
Response from Mannoj Arora Guest Service Manager on Apr 4, 2023
Dear Kumud,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,
Great location. Friendly staff. Clean and spacious room.
Michael
Stayed 1 night in Mar 2023
Response from Novotel Melbourne Glen Waverley on Mar 24, 2023
Dear Michael,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and felt welcomed by our friendly staff. This undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.
We were given 5 door/carpark keys that didn't work over our 4 days
Karen
Stayed 4 nights in Feb 2023
Response from Mannoj Arora- Guest Services Manager on Mar 9, 2023
Dear Karen,Thank you for taking the time to provide your feedback. I would like to apologize that the keys did not work as intended.We look forward to welcoming you in near future.Regards,r
Only down fall for me was housekeeping walking straight in our room without any notice. Thankfully we were just sitting around relaxing. Other than that it was a great place to stay and we’ll definitely return in the future
Tracey
Stayed 2 nights in Mar 2023
Response from Mannoj Arora- Guest Services Manager on Mar 9, 2023
Thanks for staying with us. We appreciate your feedback!I will share it with our team. Please accept my sincere apologies for any inconvenience.Warm regards,
Response from Novotel Melbourne Glen Waverley on Mar 24, 2023
Dear Karen,Thank you very much for your feedback regarding your recent stay with us here at Novotel Melbourne Glen Waverley.We look forward to welcoming you back again in the near future.
Overall is excellent, location and service are great. Regarding the WiFi, it is slow when we have to connect overseas website.
Carene
Stayed 10 nights in Feb 2023
Response from Abbee Barr - Guest Service Manager on Mar 2, 2023
Dear Carene,Thank you very much for your feedback.We are thrilled to hear you had an enjoyable stay and found our location a convenient option for you.I will share your comments with our team and pass along your feedback regarding the WIFI.Warm Regards
The air conditioning was useless, as was the fridge slightly cooler than room temperature. Parking was easy, TV was average, but the bathtub made it worthwhile
Verified traveler
Stayed 1 night in Feb 2023
Response from Novotel Glen Waverley on Feb 22, 2023
Thank you for your feedback
10/10 Excellent
Alvin
Jan 23, 2023
Alvin
Stayed 1 night in Jan 2023
Response from Abbee Barr - Guest Service Manager on Jan 29, 2023
Dear Alvin,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
8/10 Good
Melissa
Jan 16, 2023
Melissa
Stayed 1 night in Jan 2023
Response from Abbee Barr - Guest Service Manager on Jan 23, 2023
Dear Melissa,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
Response from Abbee Barr - Guest Service Manager on Dec 29, 2022
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley. I do hope you enjoyed your overall visit with us, however I am saddened to see that we did not seem to make it a wonderful experience for you. I do hope you will visit us again in the near future as I am confident our team will work hard to provide you with a comfortable and memorable stay. Thank you again for sharing your experience
10/10 Excellent
Gary
Dec 25, 2022
Gary
Stayed 1 night in Dec 2022
Response from Abbee Barr - Guest Service Manager on Dec 29, 2022
Dear Gary,I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and had a comfortable stay. It is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience. Sincerely, Abbee Barr Guest Service Manager
10/10 Excellent
Lorraine
Dec 6, 2022
Lorraine
Stayed 1 night in Dec 2022
Response from Abbee Barr on Dec 11, 2022
I appreciate you taking the time to complete our survey regarding your recent stay here at the Novotel Melbourne Glen Waverley.I am so pleased you enjoyed your visit with us and it is wonderful to see such an encouraging score, this undoubtedly serves as great motivation for our team to continue refining our facilities and services. We hope to welcome you back in the near future with your next visit being just as pleasant as the previous one.Thank you again for sharing your experience.Sincerely,Abbee BarrGuest Service Manager