Ratings based on 883 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great hotel and great location

Posted Sep 20, 2017
Pros: Everything
Cons: I did find the tv channel options a bit disappointing unless this is just Australian tv. Not crazy about the programs on offer.
Staff very helpful and very friendly. Almost like being at home when away from home. Good atmosphere. Clean and bright. Great location and minutes away from Southern Cross Station and transit system. Only had breakfast in the hotel and it was excellent. I've stayed at this hotel twice now and definitely will again. Highly recommended
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Great Stay

Posted Sep 1, 2017
Pros: Location, staff, free happy hour, nice breakfast. Hostess at happy hour went out of her way to be helpful. In addition she is a very pleasant person
Cons: Eliminate conflict between staff and guests around laundry
Location: Restaurants, shopping
Hotel is well located. Within walking distance of many attractions and free train. Hotel staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

Short 3 night stay in Melbourne

Posted Jul 25, 2017
Pros: Location to trams and Skybus.
Cons: New couch, come sofa bed.
Location: Very close to Stop 1 (Southern Cross), Etihad Stadium and Skybus. Not within the actual Main shopping area, but easy to travel back and forth by tram.
Close to trams (Southern Cross Stop 1), Etihad Stadium and the Skybus. Have stayed here before, about 6 years ago, and when a short stay was required, didn't hesitate to book Alto on Bourke. Staff are friendly and helpful. They allowed an early and late check out. Changing hte room for two single beds wasn't a problem. Traveling into the city wasn't a problem with a tram stop barely 100m away (BTW, windows are double glazed). Was very good value for money and would definitely stay there again. The only minor point was the couch that was also a sofa bed, was a tad uncomfortable to sit on, it we didn't go to Melbourne to sit in the room all day.
Comment from Hotel Management
Jul 29, 2017 by Gary, Hotel Management
Thank you Cameron. Like yourself many of our guests like our central location and easy access to airport express Skybus. We will check up on the sofa (bed) to see what improvements or replacement can be made. Kind regards Gary Stickland General Manager Alto Hotel on Bourke
3 out of 5
by A verified traveler from Sydney

Well located hotel for sky bus and good eateries

Posted Jul 4, 2017
Hotel is quiet and very clean. However, bathroom needs to be redesigned or modified to prevent a flood in the bathroom every time one has a shower. Also, the basin is so small, it is barely usable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff in a great hotel downtown

Posted Jul 2, 2017
The staff were beyond amazing and helpful with all my bags ame went beyond their job doscription to help me get settled. The wifi could use improvement and the breakfast could either be included or somehow cheaper for guests but the staff experience more than made up for these minor details.
5 out of 5
by Bruce

Good all round

Posted Jun 22, 2017 on Hotels
Really good boutique hotel, handy to station, trams and city. Very good room: clean, comfortable and with a great shower. Staff were extremely pleasant and helpful. Nice little breakfast setup; a great way to start your day.
5 out of 5
by Margaret

Beautiful hotel

Posted Jun 12, 2017 on Hotels
Thank you for a wonderful stay. Friendly and courteous staff. Clean and comfortable place to stay and close to trams, shopping and sporting venues. I have stayed many times here and will continue to do so in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from king island

Posted May 7, 2017 on Lastminute
Pros: Customer service and the atmosphere created by this.
Just an overnight stay with family 5 to go to footy and meet up with friends. Staff very helpful where room not available until 2. Lounge area very welcoming with complementary tea, coffee, water.
3 out of 5
by Mark

This traveler left a rating score only Posted May 3, 2017 on Hotels
4 out of 5
by Aniano

Great location, comfortable rooms, friendly staff

Posted Apr 25, 2017 on Hotels
The rooms are very clean and comfortable. The location is so convenient - very close to Southern Cross Station including the Skybus which makes transport to the airport easy. The staff are friendly and helpful.