Ratings based on 4,335 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Comfortable and very well located

Posted Oct 19, 2017
Pros: See above
Cons: see above
Location: see above
Clean, comfortable, efficient and well located. Our room had a view of a brick wall only (might be worth asking for a higher room), but everything else about the stay was good.
Comment from Hotel Management
Oct 21, 2017 by Linda Truong, Guest Service, Hotel Management
Dear John, thanks for staying with us at Citadines on Bourke Melbourne. It's great to see that you so enjoyed your stay. We do offer Executive rooms which have better views. We look forward to welcoming you back soon. Kind regards - Linda Truong, Guest Service
4 out of 5
by A verified traveler from Brisbane

Great location

Posted Oct 18, 2017
Pros: The location and room size
Cons: Configuration of the bathroom and perhaps a few nicer touches - it felt a bit clinical.
Location: Close to restaurants, bars, transport and theatre
Great size room with a small kitchenette. The bed and pillows were very comfortable. The location is excellent being on Bourke Street with a tram stop directly in front of the accommodation, which cobers two tram lines. Also, Swanstone Street with all the tram lines travelling through this street, is only a couple of blocks away. Very close to shopping, restaurants, bars and many theatres. The bathroom is the only thing that lets this accommodation down, it's small and basic. The basin is in the main bedroom which is kind of odd. Probably a place more suited for the business traveller being self catering rather than a holiday booking.
5 out of 5
Recommended
for Everyone
by A verified traveler from Geelong

Posted Oct 16, 2017
Perfect hotel close to Her Majesty’s Theatre for Alladin! Will definitely stay here again.
Comment from Hotel Management
Oct 18, 2017 by Florence, Hotel Management
Dear Katie, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and were able to take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Florence Tsang Assistant Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from New Plymouth, NZ

Nice quiet hotel in a great location

Posted Oct 10, 2017
Pros: How quiet it was, comfy bed and great shower. The staff were great also.
Cons: If there were anything that was included in our stay that we were unaware of. Like a free late check out.
Location: Restaurants, bars, theatres and shopping all near by.
We really enjoyed our stay at the Citadines on Bourke. Nice quiet room, great view, clean and tidy. Comfortable beds and a great shower.
Comment from Hotel Management
Oct 13, 2017 by Vaia Lambrou - Guest Service, Hotel Management
Hi Christine, thanks for staying with us at Citadines on Bourke Melbourne. We pride ourselves on providing our guests with all the comforts of home. Late check-outs are always subject to availability, just ask our friendly Guest Service team on your next stay if this can be done. We hope to welcome you back soon. Kind regards - Vaia Lambrou, Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Large space in the heart of Melbourne

Posted Oct 8, 2017
Pros: Spacious and central location
Cons: Amenities and air conditioning/heater unit
I traveled here with my grandparents and younger brother. The apartment was spacious, comfortable and the hotel staff were very accommodating to any requests we had. It was located just a few minutes walk from restaurants, shops and had a tram stop right outside. Only thing I could fault was that the air conditioning unit was broken so often the room was either too cold or too hot. All in all, this is great value for money if you are traveling with a group.
Comment from Hotel Management
Oct 11, 2017 by Vaia Lambrou - Guest Service, Hotel Management
Hi Sarah, thanks for staying with us at Citadines on Bourke Melbourne. Our apartments certainly do provide that "home away from home" feeling, all the while being situated in the heart of the city. I do apologise for the issues you had with the air-con. Please feel free to contact me directly if you would like to discuss this further. Our amazing Guest Service team look forward to welcoming you back on your next family getaway to Melbourne. Kind regards - Vaia Lambrou, Guest Service
3 out of 5
by A verified traveler from Adelaide

Service Disappointing at Noisy Citadines

Posted Oct 4, 2017
Returned to room late afternoon to find it not serviced. Informed reception and left for two hours while job supposedly done. Upon return still not done!!! Very disappointing. Noisy room, audible footsteps from room above. Not Hotel's fault, but jackhammers at 8.00 am.
Comment from Hotel Management
Oct 8, 2017 by Mark Hibberd - Assistant Residence Manager, Hotel Management
Hi Ian, I do apologise for the lapse by our Housekeeping team and I do hope that it was not too inconvenient for you. The noise you mention is a site a few hundred metres from us and thankfully the works are almost done! Look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Perfect location!

Posted Oct 4, 2017
Quiet but very central, trams at the door. We found it an easy walk or tram ride to everything we wanted to do. Very helpful staff. Nice kitchenette if you don't feel like eating out.
Comment from Hotel Management
Oct 7, 2017 by Sourabh -Assistant Guest Service Manager, Hotel Management
Dear Carrie, Thanks for your feedback and we hope you had a great stay at Citadines. We agree, the location of the hotel is excellent bonus. We look forward to see you again. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great location

Posted Oct 4, 2017
It is located in great spot in cbd. Tram is at front door and pretty much all touristic spots are in walking distance. Hotel room was spacious and bed was comfy but linen and toilet papers are cheap materials so I could see where they try to reduce the costs. Overall we were happy compare to what we paid for.
Comment from Hotel Management
Oct 7, 2017 by Sourabh- Assistant Guest Service Manager, Hotel Management
Dear Anonymous, Thanks for sharing your feedback. We are glad that you a great stay at Citadines. We look forward to see you again. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Citadines was in a fantastic location, the bed was so comfortable and the room clean.
Comment from Hotel Management
Sep 28, 2017 by Mark Hibberd - Assistant Residence Manager, Hotel Management
HI Anonymous, We are blessed with a great location but the most important thing is that our guests sleep well. Thanks for staying at Citadines.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great place to stay

Posted Sep 22, 2017
Pros: Great location
Cons: Nothing!
Location: The free tram was great!
We were able to check in from our redeye flight which was greatly appreciated! We really liked this place even though we were only there for one night. The front office staff was great and the location was great.
Comment from Hotel Management
Sep 25, 2017 by Mark Hibbed - Assistant Residence Manager, Hotel Management
Hi N, I am so pleased to hear that we made such a great impression on you during you brief stay. Our team do their best to accommodate those coming of flights such as you mentioned and I'm pleased that we were able to do do for you. Look forward to seeing when your next in Melbourne.