Ratings based on 4,372 Verified Reviews

4.5 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from bribie island qld

Central location so we could travel by tram to whe

Posted Nov 21, 2017
Pros: just great
Cons: no
great would stay again it was central to everything that we needed.
Comment from Hotel Management
Nov 24, 2017 by Aeric, Hotel Management
Dear Kim, Thank you for the wonderful review. Sounds like you had a lovely time at Citadines on Bourke and we are delighted to hear that you will consider staying with us on your next Melbourne visit. We look forward to welcoming you back again soon. Warm regards, Aeric Badyal Assistant Guest Service Manager
5 out of 5
Recommended
for Couples
by A verified traveler from coonamble nsw

Central. Ambient. Comforting.

Posted Nov 15, 2017
Always a pleasure to stay. Return visit x3. Central - a great base for enjoying Melbourne and all activities. Genuine friendly helpful knowledgeable staff. Recommended highly.
Comment from Hotel Management
Nov 18, 2017 by Mark Hibberd - Assistant Residence Manager, Hotel Management
Dear Karen, Thanks you much for staying with us once again. Our team always love seeing familiar faces and have a genuine desire to look after all our guests. Can;t wait to see you for return visit x 4!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunderkand UK

Great location

Posted Nov 14, 2017
Big room and great apart hotel facilities. Restaurant nice but pricey and closed Sundays. Helpful staff and smooth checkout
Comment from Hotel Management
Nov 16, 2017 by Mark Hibberd - Assistant Residence Manager, Hotel Management
Hi Jean, thanks for staying at Citadines. We get a lot of great feedback on Heirloom restaurant but there are many, many, other options in the nearby area, from China Town to some of Melbourne's finest restaurants. Thanks for staying with us and I'm pleased to hear that you enjoyed the facilities that we have ti offer.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 13, 2017
Good size room, nice location. Close to restaurants
Comment from Hotel Management
Nov 15, 2017 by Kind regards, Mark Hibberd - Guest Service Manager, Hotel Management
Hi Anonymous, There really are so many great places to eat nearby to us. Our guests are spoiled for choice! Thanks for staying at Citadines.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
we were let into our room early, which was a bonus as we flew in first thing from nz. we were also not rushed to check out and left at 1145 the counter staff were very helpful at all times the location was great as we wanted to shop in town and walk to the QV markets the room was very sound proofed considering we were right in the city. no street noise at all we had a fantastic stay
Comment from Hotel Management
Nov 15, 2017 by Kind regards, Mark Hibberd - Guest Service Manager, Hotel Management
Hi Anonymous, We're so pleased to see that you had such a pleasant stay at Citadines. We can't always check in guests early but we do try to as much as we can as we know how much it is appreciated. Hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from ontario

Excellent location in the middle of shopping mecca

Posted Nov 5, 2017
We were able to check in early, and leave our bags late. Very convenient.
Comment from Hotel Management
Nov 5, 2017 by Linda, Guest Service, Hotel Management
Dear Chuck, Thank you for your positive feedback. We are delighted to hear we were able to meet your early check in needs. We look forward to welcoming you back again soon. Warm regards, Linda, Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Great central location.

Posted Nov 4, 2017
Lovely staff who were very helpful and friendly. Location of hotel is in close proximity to trams which is very convenient for getting around Melbourne. Because of central city location it was abit noisy at times (Friday and Saturday nights). If you want quietness ask for a room not overlooking Bourke Street as the trams are abit noisy. But overall I would stay here again.
Comment from Hotel Management
Nov 7, 2017 by Linda, Guest Service, Hotel Management
Dear Julie, Thank you for your positive feedback. We are most delighted to hear you found our guest service team was helpful. We hope to better accommodate you during your next visit when it comes to allocating a room away from street noise. We look forward to welcoming you back again soon. Warm regards, Linda, Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2017
Great hotel with very helpful staff. Perfect location in the middle of the city. Easy walking distance to some excellent small bars (Romeo Lane, Madame Brussels, etc.), as well as tourist attractions like Hosier Lane and Federation Square. Very happy with our stay. Room was larger than expected and very clean and modern in appearance. Staff were very friendly and it was a pleasure to make this our little home while in Melbourne. Trams leave from just outside the front of the hotel. It is also very easy to get into Fitzroy and Brunswick Street from this location.
Comment from Hotel Management
Nov 7, 2017 by Linda, Guest Service, Hotel Management
Dear Anonymous, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and were able to take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Linda, Guest Service
5 out of 5
Recommended
for Everyone
by A verified traveler from Leeds

Perfect location,free tram right outside. Great ,

Posted Oct 29, 2017
Pros: Location
Cons: Inform guests the trams Free, didn’t know until day 2
Perfect location,free tram right outside. Room modern,clean with good facilities.
Comment from Hotel Management
Oct 31, 2017 by Florence Tsang, Hotel Management
Dear Maxine, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and were able to take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Florence Tsang Assistant Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Great hotel in Melbourne CBD

Posted Oct 22, 2017
Got upgraded from Priemer to Executive Suite- both rooms with bathrooms and city views on the top (25th) floor. Speedy checkin free WIFI good gym facilities and daily newspapers. handy to Chinatown , restaurants, trams and shops. Quiet.
Comment from Hotel Management
Oct 31, 2017 by Florence Tsang, Hotel Management
Dear Aussiec88, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and were able to take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Florence Tsang Assistant Guest Service Manager