Ratings based on 1,992 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from uk

Cosy room in cbd

Posted Dec 1, 2017
Nice hotel and cosy but at times staff can be a bit intimidating and unhelpful
Comment from Hotel Management
Dec 4, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed the property. We apologise if we fell short of your service expectations. We hope that we can improve this and hope that you can return in the future. Kind regards, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Comfortable bed

Posted Nov 29, 2017
Pros: bed
Cons: Lift waiting time
Comfortable bed but long waiting time for the lift
Comment from Hotel Management
Dec 6, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. we are happy to hear that you enjoyed our brand new beds. we also apologise that you had a long waiting time for the lifts. Unfortunateley we only have one lift in each tower which can make waiting times during peak time a little long. we do hope to welcome you back to the hotel very soon. Kind regards, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Quiet clean hotel

Posted Nov 28, 2017
Pros: quiet clean modern hotel
Cons: block out blinds that actually block out the light, provide toothbrush by default
Location: The location is outside of the popular CDB area but within a 10 minute walk.
Fraser place is a quaint hotel located in an alleyway mostly lit up at night. Its not in a particularly busy are at night but felt relatively safe to walk down at night. The room was adequately sized and the bed was very nice and comfortable. Supplied toiletries were from Loccitane which was a nice touch, and the hotel seems recently renovated and modern. The room was quiet although you can clearly hear neighbours coming and going in the small hallway. My gripes were: Block out blinds don't completely cover the windows so light was leaking in from each side, the shower door wasn't able to prevent water leaking all over the bathroom floor, and if you look at the renovation properly it lacks refinement (ceiling isn't done flush, some paint jobs (or repair jobs) were done poorly, the bathroom sink is too tall for anyone below 170cm and toothbrushes aren't supplied (you may be able to obtain them from reception though we didn't bother).
Comment from Hotel Management
Dec 6, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback on your stay. We are happy to hear that you enjoyed the cleanliness and the quietness of our property. We are also happy to hear that you enjoyed the location and found it convenient too. We do supply toothbrushes from reception and also shaving kits, slippers and other additional amenities that are available on request. We will definitely look at the maintenance issues you have mentioned and try to resolve this moving forward. We do hope to welcome you back in the future. Kind regards, Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Country Victoria, Australia

Value for money

Posted Nov 27, 2017
The check in experience was quick and efficient. Staff were perfessional and helpful. The room upon entry was clean and spacious. Bed was soft due to pillow top bedding. The TV / entertainment and the noisy air con are the only downsides to this trip. The TV entertainment is in definite need of an upgrade. Overall a pleasant experience.
Comment from Hotel Management
Dec 6, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for the positive comments about your stay with us. It's great to here that you enjoyed the service from our staff and they were helpful. we are happy to hear that you enjoyed our new beds. we apologise for the loud air conditioning, we are currently working with our contractor to correct this. Also we are upgrading our entertainment system next year. We would love to welcome you back in the future. Kind regards, Management
5 out of 5
Recommended
for Couples
by A verified traveler from Ballarat

Great!

Posted Nov 19, 2017
Pros: Location, king sized bed, spacious, 11am check-out, quiet laneway.
Cons: TV reception, better brand of tea in the room.
Location: Close to the State Library, theatres, good bars.
We had a lovely stay. The staff were friendly and attentive, offering help with maps, directions and things to do (we didn't need it but it was appreciated!). The room was clean and surprisingly spacious given we'd opted for the cheapest type - comfy king sized bed, kitchen, big shower, and L'Occitane toiletries. The only areas for improvement would be the wobbly tv reception and limited channels (it didn't seem to have even the full range of local free-to-air), and the not-so-great tea. Oh and we're not morning people so we loved the 3pm check-in / 11am check-out - felt really nice not to have to rush. Would definitely recommend!
Comment from Hotel Management
Nov 22, 2017 by Fraser Place Melbourne, Hotel Management
Dear guest, Thank you for your feedback on your stay with us. We are thrilled you enjoyed the location, our brand new beds, size of the apartment quietness of the room and the later checkout. We are looking to improve our television stations in the new year and there will be some hardware upgrades. we look forward to welcoming you back in the future. Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Edson, Alberta, Canada

Excellent experience and worth going back to

Posted Oct 11, 2017
Pros: Friendly staff and able to assist when requested, located near multiple tourist and shopping opportunities.
Location: The museum is only a 5 minute walk away as are multiple shopping centers and transit pick ups. All local transit sites are within the Free Tram zone.
It started with a free room upgrade and bottle of wine waiting for me in the room and only got better. The room was quite modern and well appointed. The mattress for my room was also changed out during my stay (as were a number of others in the facility). The free WiFi was also a definite plus and a reasonably fast compared to others I have used. The front desk was able to provide a transit pass when I asked about them and greeted me whenever I came through the door. There is a hot breakfast which can be purchased from the front desk however I did not need it. The only complaint I have (and it's really a minor one) was that the towards the end of my stay (after the Grand Final) occasionally my room was missed being serviced but never back to back. That being said, when next I come back to Melbourne I will definitely be back to this hotel. One thing to note is parking can be a challenge in the CBD and the nearest parking is 1/2 a block away but visible from the front door.
Comment from Hotel Management
Oct 31, 2017 by Fraser Place Melbourne, Hotel Management
Dear guest, Thank you for your feedback. We are happy to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. Kind regards, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2017
It was ok. Movies are very expensive and no Carpark, which was a pain.
Comment from Hotel Management
Oct 31, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We are happy that we met some of your requirements. The movielink system is provided new releases and films that are not available in the public yet and have just been shown at cinema's. This is why you may find the pricing to be expensive. We are working on a new system that will encourporate later technology to remove paying for movies all together. We have built a relationship with Greenco to look after our parking requirements as our building was not purpose built with a cap park. You are able to charge back to your room and understand that it may be inconvenient to walk half a block. We look forward to welcoming you back in the future. Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017
It was a very nice place to stay, close to Melbourne Central and QV.
Comment from Hotel Management
Oct 5, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your positive feedback on your stay with us. We would love to welcome you back to stay with us in the future and hope you can have more memorable experiences. Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Hidden gem!

Posted Sep 11, 2017 on Wotif
Check in process was quick and smooth. We left our bags at reception while we went to park the car.. came back and they were up in our room! Did not expect staff to do it at all. Room was spacious and extremely clean!! Amazing place... definitely our place to stay from now on!
Comment from Hotel Management
Sep 17, 2017 by Tongta , Hotel Management
Thank you for choosing to stay with us. We hope to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canberra, ACT

Great location, staff and room!

Posted Sep 10, 2017
Pros: Clean, modern, maintained and the staff are friendly.
Cons: n/a
Location: Anything you can possibly think of in Melbourne CBD, food, coffee, shows, cinema's and easy access to the free central trams, a short walk to the MCG
Fraser Place is in a wonderful location, across from great coffee places and restaraunts. We always stay at Fraser Place (including for work) and have never been let down. The rooms are always maintained and are clean and in working order. The staff have always been extremely friendly and helpful. I would recommend this hotel to anyone (couples or families) and the deals on expedia always include great ones for Fraser Place. I am staying there again in two weeks time for the football. Go the Tigers.
Comment from Hotel Management
Sep 12, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback on your stay with us. We are happy to hear that you had such a positive stay. It is great that you got to enjoy the the location, service from our staff and the apartment. We will definitely look forward to welcoming you back when you return and definitely home your team is a winner. kind regards, Managment