Ratings based on 2,111 Verified Reviews

4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Diane on reception is amazing she was so helpful,

Posted Oct 9, 2017
Pros: Diane on reception and location was good.
Cons: The showers, the water went hot and cold while you are showering. We had four rooms for our family and this happened in all the rooms.
Location: Close by are the Queen Victorian Markets, only 15min walk to main shops. Lots of places to eat close by.
There should be more people like Diane (or Diana) in this world, she was so friendly and her customer service was exemplary !! She was warm, friendly and explained things really well. Nothing was a bother to her she went out of her way to be helpful to not only us but I overheard her with other guests and she was very lovely.
Comment from Hotel Management
Oct 12, 2017 by Ibis, Hotel Management
Thank you for your encouraging words about Diana - this will serve her well to continue great work.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Nice hotel, close to amenities

Posted Oct 6, 2017
Pros: Close to transport and restaurants
Cons: Quieter air conditioners
Staff are very friendly and helpful. We stayed for our birthday and were surprised with a signed card and a bottle of bubbly.
Comment from Hotel Management
Oct 10, 2017 by Ibis, Hotel Management
We are delighted to hear we were able to surprise you on your special occasion. Many thanks for sharing this with us we do appreciate. Hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from brisbane

Posted Oct 5, 2017
Location allowed for easy of travel around melb. Most cab driver could find the hotel from just its name, no need to remember the street address
Comment from Hotel Management
Oct 10, 2017 by Ibis, Hotel Management
We are delighted the hotel was easy to find and the cab drivers you were we were. Thank you for sharing with us - we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Australia

Close to CBD

Posted Oct 1, 2017
Staff we're friendly and helpful. The room was small but cosy and comfortable. Bed was very comfortable. Shower was over the bath so that may be difficult for some. We enjoyed our one night stay there while attending the Grand final.
Comment from Hotel Management
Oct 3, 2017 by Ibis, Hotel Management
Thank you for your feedback we appreciate. We trust the best team won the Grand Final - go Tigers!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

OK Hotel

Posted Sep 7, 2017
Pros: Clean warm comfortable with Foxtel movies on TV
Location: Close to Southern Cross Station
A Clean comfortable hotel close to the heart of the city. Good to have Foxtel movies also.
Comment from Hotel Management
Sep 11, 2017 by Ibis, Hotel Management
Thanks for sharing with us - we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Enjoyable stay

Posted Aug 30, 2017
Highly recommended place to stay!!! Staff were very accomodating!!
Comment from Hotel Management
Sep 7, 2017 by Ibis, Hotel Management
It is great to hear the team looked after you - we hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

The hotel location is excellent.

Posted Aug 23, 2017
Pros: Location
Cons: None. I got what I expected from the rate I spent.
Location: Get on the free tram. Best way to see the city.
I highly recommend this hotel. It is vey close to public transport as well as the shops and restaurants. Exactly in the middle of the city and great value for your money.
Comment from Hotel Management
Aug 27, 2017 by Ibis, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Aug 17, 2017
Nice hotel. Rooms a little small but great value for money.
Comment from Hotel Management
Aug 27, 2017 by Ibis, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Great Location at Very Good Value

Posted Jul 20, 2017 on Hotels
This hotel is in a great location - just up the street from the Sky Bus stop from the airport at the edge of the CBD (central business district) of Melbourne. This was my second stay. The staff is incredibly friendly and helpful. Rooms are average but clean. The bed was great and the linens very plush. The small bathroom had modern fixtures and great water pressure with plentiful hot water. I'd recommend asking for a room on a higher floor to avoid street noise and to be able to open window shades to let in light. I was on the second floor and didn't feel comfortable opening my shades because people could see into the room from that height.
Comment from Hotel Management
Jul 24, 2017 by Ibis, Hotel Management
We are delighted to hear from you - thank you for sharing with us. It is always pleasing to hear that you found the hotel to suit your needs. We look forward to seeing you again soon.
5 out of 5
by Robert

A hidden gem in the city centre.

Posted Jul 11, 2017 on Hotels
A great location. A short walk to the Skybus terminal at Southern Cross station and city tram stops. Always my first preference for accommodation when visiting Melbourne.
Comment from Hotel Management
Jul 17, 2017 by ibis, Hotel Management
Thank you for sharing your feedback - we love hearing from our guests.