Ratings based on 3,686 Verified Reviews

4.4 out of 5
88% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from frankston

Nice hotel

Posted Dec 10, 2017
Pros: Central and staff are helpful
Cons: Bit pricey
Location: Lots nearby as it is in cbd
Staff are great found it a bit pricey considering it didn’t include breakfast
Comment from Hotel Management
Dec 10, 2017 by Franzi , Hotel Management
Thank you Melanie, we are pleased you liked our hospitality and appreciate your comment about the price. Demand drives up the price everywhere but we are happy you loved he central location. Have a happy Christmas time. Regards, Franziska Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice hotel close to Mel city

Posted Dec 5, 2017
I didn’t recommend hotel for family with children under 2 year old. Staff should advice tourists a type of room has a bathtub for baby otherwise baby couldn’t have a daily bath during a stay. Others service are very good.
Comment from Hotel Management
Dec 8, 2017 by Franzi , Hotel Management
Thank you for your feedback and I am sorry we did not achieve to impress all over. Our Hotel has different room types and we do cater to the family market with rooms that have 2 double beds and a bath tub. Delighted that otherwise you liked our services and again my apology as we did not help you with a bath tub. You now know how friendly our team is so please let us know on a future visit what your needs are. Have safe travels. Franziska Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Central to everything

Posted Dec 3, 2017
Great location, great staff, central to everything happening all over the city. Can’t wait to come back.
Comment from Hotel Management
Dec 6, 2017 by Franzi , Hotel Management
Thank you for the awesome review. We so look forward to impress on a future stay as well. Have a safe and happy Christmas and many more adventures. Regards, Franziska Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and lovely hotel overall

Posted Nov 29, 2017
You can't beat the location of this lovely hotel, right in the centre of the city with restaurants, shops, cafes and entertainment literally at the door step. Great service, amenities and rooms. Well worth the money spent.
Comment from Hotel Management
Nov 30, 2017 by Franzi , Hotel Management
Thank you very much. Our team is thrilled you had such a great time and we appreciate your positive feedback. Just great encouragement, thanks a lot. Kind Regards, Franziska Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Hotel located on Collin street

Posted Nov 24, 2017
Walking distance to china town (5-10mins) , 8-10 mins to flinders street. Free tram around cbd area . Bed is super comfy , but not the pillow . Room no compliment water . :( . Lobby is small :( Bed is big , 2 double which can zzz up to 4pax
Comment from Hotel Management
Nov 30, 2017 by Franzi , Hotel Management
Thank you for having stayed with us. Glad our location suited you and the family and you got to explore Melbourne. Wishing you many more adventures. Regards, Franziska Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent position, friendly staff.

Posted Nov 20, 2017
Cons: I would like some body lotion in the bathroom. Every other hotel room I have been in has shampoo, conditioner and body lotion.
I stayed five nights. Franzi was lovely and brought a teapot and biscuits to my room.
Comment from Hotel Management
Nov 22, 2017 by Franzi , Hotel Management
Thank you for having stayed with us, it was a pleasure to have you with us. I wish you many more happy travels and joyous moments. Regards, Franziska Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

Melbourne Cup racing carnival

Posted Nov 12, 2017
Pros: Location and facilities staff excellent
Cons: All good
Location: The best in Melbourne
Had a wonderful and informative time - shopping, restaurants, theatre and transport
Comment from Hotel Management
Nov 14, 2017 by Franzi , Hotel Management
Thank you , your feedback made us smile. Hope you backed aw inner as well. Regards, Franziska Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

in house facility

Posted Oct 24, 2017
Air condition was a nightmare no tea or coffee when i arrived then phoned for tea and got 4 tea bags very poor
Comment from Hotel Management
Oct 26, 2017 by Franziska , Hotel Management
Thank you for your recent patronage and time offer feedback. I am sorry you weren’t completely satisfied with all aspects of your stay, please do accept my sincere apology. Whilst it is never pleasant to learn that we have failed to meet the expectations of our guests your honest feedback is very much appreciated. We receive all guest comments, both positive and constructive, as a means for improvement and yours have been duly noted for further review. Kind Regards, Franziska Guest Relations
4 out of 5
by A verified traveler from Newcastle NSW

Hotel in CBD

Posted Oct 10, 2017
Pros: location
Cons: lighting
Beds are too hard. due to the poor lighting in the rooms, it was very difficult to iron clothes and in my wifes case, to do makeup. The rooms should have at least light dimmers so that you can turn them up when required.
Comment from Hotel Management
Oct 12, 2017 by Franzi , Hotel Management
Thank you Tim, for providing helpful feedback. All feedback is taking on-board and passed on to senior Management to review and find improvements. Thank you for letting us know where we could have succeeded in making your stay perfect. Kind Regards, Franziska Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

A great city location

Posted Oct 9, 2017
Pros: The location was perfect and the massive bar area had a great atmosphere.
Cons: The air-conditioning was quite noisy and bathroom fan could not be switched off
Location: Loved that hotel was an easy walk to the free-tram zone.
We loved our weekend getaway here at the Novotel. The room was very comfortable and loved how quiet it was. The new St Collins lane attached to the hotel was an added bonus. Definitely staying here again.
Comment from Hotel Management
Oct 12, 2017 by Franzi , Hotel Management
Thank you Daniela, We are thankful that you would stay with us again. We look forward to make you feel welcome again for total relaxation ad a perfect sleep. Kind Regards, Franziska Guest Relations