Ratings based on 5,323 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice hotel

Posted Jun 20, 2018
Pros: Hotel staff is kindness and room is comfortable Hotel condition and location is good
Location: The hotel location is good
Good journey in Melbourne and stay in Pan Pacific hotel is wonderful due the staff is nice, room is comfortable and clean. Breakfast also nice. I like it
Comment from Hotel Management
Jun 20, 2018 by Pan Pacific Melbounre, Hotel Management
Dear Ling, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
3 out of 5
by A verified traveler

Posted Jun 19, 2018
Beautiful views, however the bed was extremely uncomfortable to the point of having to sleep on the ground just to get some shut eye. This was expressed to the customer service attendant and she was great moved us to another room however due to lack of sleep it ruined my mood for the next day. The buffet breakfast was great too.
5 out of 5
by A verified traveler

Posted Jun 18, 2018
Very nice, clean and professional
Comment from Hotel Management
Jun 19, 2018 by Pan Pacific Melbourne, Hotel Management
Dear Sam, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
5 out of 5
Recommended
for Families
by A verified traveler

Fabulous hotel

Posted Jun 18, 2018
Pros: Breakfast, spacious room. Comfortable beds
Location: short walk to tram into the city. Also close by to many good restaurants
Fabulous stay, comfy & spacious room, good location & great breakfast
Comment from Hotel Management
Jun 18, 2018 by Pan Pacific Melbourne, Hotel Management
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located close to free tram stops and the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
4 out of 5
by A verified traveler

Posted Jun 17, 2018
Overall nice
Comment from Hotel Management
Jun 20, 2018 by Pan Pacific Melbourne, Hotel Management
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
4 out of 5
by A verified traveler from Melbourne

Posted Jun 17, 2018
Great place to stay next to outlets quick walk to Crown
Comment from Hotel Management
Jun 18, 2018 by Pan Pacific Melbourne, Hotel Management
Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the DFO and close to Crown Casino, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
5 out of 5
by A verified traveler from geelong

Posted Jun 17, 2018
we were upgraded and given a lovely bottle of wine and choc for my partners birthday Beautiful food wonderful friendly staff
Comment from Hotel Management
Jun 18, 2018 by Pan Pacific Melbourne, Hotel Management
Dear Danni, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

3 fantastic days!

Posted Jun 16, 2018
From the luxuriously comfortable bed through to the amazing city views and delicious buffet breakfast we look forward to returning to Pan Pacific. Location was perfect for our needs right next to the exhibition centre allowing super easy access to a trade show with some shopping at the DFO stores in our free time. Plenty of excellent restaurants to choose from on the boardwalk for either lunch or dinner alternatively a very easy 15mins walk into the city or a 5 min Uber ride. Service at the hotel was delightfully high calibre, efficient helpful and well beyond expectation. Celebrating 18th wedding anniversary we were chuffed to receive a congratulations card and treat in our room and although arriving early were lucky enough to be able to have an early check in. Both unexpected and well appreciated - thank you! The gym was well set up with variety of machines or weights - no light weights (below 5kgs) but this was no problem as there were weight balls I could use instead. Absolutely recommend for business or personal travel (super fast internet) great location and excellent facilities and service!
Comment from Hotel Management
Jun 18, 2018 by Pan Pacific Melbourne, Hotel Management
Dear Jane, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. We are indeed superbly located next to the Melbourne Convention & Exhibition Centre, the DFO and close to the entertainment precinct, and I am very pleased you find it extremely convenient. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne
4 out of 5
by A verified traveler from Sydney

Posted Jun 16, 2018
The only complaint that I have was that there were some strange machine noises in the bathroom for a little while that disturbed my sleep. It could be the lights or in fact the airconditioning. Another thing was that the handing out of prawn crackers was not consistent in the restaurant. The same waiter who took my order told me that the manager told him to put the complimentary crackers. And he rid not bring me one! The chef also asked me to sign a waiver of responsibility when I asked to bring an standing back to the room! This is the first time I ever have to sign one in my life! What has Australia become????? Do you think I will sue the hotel restaurant ?! Probably somebody did and they are trying to protect themselves. However, it is a big turn off!
5 out of 5
Recommended
for Everyone
by A verified traveler from Darwin

Beautiful service

Posted Jun 13, 2018
Our suite was lovely and the staff attentive. Would recommend the Pan Pacifc, South Whatf to anyone treats enjoy being pampered
Comment from Hotel Management
Jun 18, 2018 by Pan Pacific Melbourne, Hotel Management
Dear Leonie, Thank you very much for posting a review following your recent stay at Pan Pacific Melbourne. We are truly passionate about delivering exceptional guest experiences and I was very pleased to learn of your great satisfaction with our hotel's standard of service. It is particularly motivating to receive comments like the ones you provided on our staff. Rest assured I will convey your compliments to them. The team and I appreciate your feedback and we all look forward to your return in the not too distant future. Sincerely, Craig Bonnor General Manager Pan Pacific Melbourne