Ratings based on 1,211 Verified Reviews

4.3 out of 5
91% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from melbourne

Bed and bathroom

Posted Aug 17, 2017
Bed stuffed on one side bathroom had mold on tiles many marks on the room walls 1 spa not working overall tired but nice staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Great location and great amenities.

Posted Jul 25, 2017
Staff were truly wonderful and extremely helpful. Travelled with a one year old and family so we weren't the easiest to help - especially with our little one fighting a cold. The only thing we didn't like was that the traffic and pedestrian noise was quite loud, and took a little getting used to - granted, Saturday night was much worse than Sunday - and that can be expected when staying in the CBD. Purely personal preferences, the beds were extremely soft - which left two of us with sore necks in the morning and one of us 'was on a cloud'. We'll definitely be coming back.
Comment from Hotel Management
Jul 29, 2017 by Udaya Herath,Assistant Guest Service Manager, Hotel Management
Dear Antonio, We are thrilled to read that you were impressed with the professional service we extended to you upon check in and throughout your stay. Our Guest service team takes great pride in looking after the needs of our guests in a friendly and attentive manner and we pleased that their level of service met your expectations.What a amazing review! We are sorry to read that you were dissatisfied with the Soft beds. We do offer alternative options should guests request for one.Next time,Please do not hesitate to contact our friendly guest service team for assistance. we look forward to welcoming you back for another memorable experience. Best Regards,Udaya
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Nice location in the city

Posted Jul 19, 2017
This is the second time for me to stay at this hotel. Their staffs are quite friendly and helpful.
Comment from Hotel Management
Jul 29, 2017 by Udaya Herath,Assistant Guest Service Manager, Hotel Management
Dear Peter, Thank you for your kind comments in regard to our staff, we’re delighted to read that you found them to be friendly and helpful. It is also wonderful hear that you have stayed with us few times.We look forward to welcoming you again in Melbourne in the near future.Kind Regards.
4 out of 5
Recommended
for Couples
by A verified traveler from Perth

Good location

Posted Jul 10, 2017
During our stay at Somerset on Elizabeth we found the location excellant for shopping and food outlets around the blocks. Staff where very pleasant and helpful. The apartment was a good size for our visit and comfortable.
Comment from Hotel Management
Jul 29, 2017 by Udaya Herath,Assistant Guest Service Manager, Hotel Management
Dear Katy, Thank you for your post following your recent stay with us. We are delighted that you were pleased with the location of our hotel, we are quite close to both the city's business and shopping districts.Also,we are delighted that you found our staff to be friendly and that you were pleased with your overall stay. Looking forward to welcoming you back to Somerset!
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Downtown home base!

Posted Jul 3, 2017
From the welcome of the staff as soon as we walked in, to the room with the view, space and essentials, our stay here was awesome! Staff were heaps helpful and beds were comfy. There was little in the way of outside noise and we should have booked here initially. A real life saver to our trip after our first accommodation fell through!
Comment from Hotel Management
Jul 9, 2017 by Udaya Herath,Assistant Guest Service Manager., Hotel Management
Dear Bonza, We very much appreciate your comments regarding your stay at Somerset on Elizabeth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
It was convenient and well placed. It can be a bit noisy in the night. But conveniently located to go around.
Comment from Hotel Management
Jun 30, 2017 by Udaya Herath, Hotel Management
Hello, Thank you for taking the time to write us a review following your recent stay with us. We are pleased to read that you enjoyed your stay and were impressed with the location of our hotel. We are disappointed to read that you were bit inconvenience by street noise during your visit. Our location is very central and convenient,however it can be bit noisy sometime due to surrounding streets.Please let us know next time to allocate a room on the back of the building to avoid street noise..Please accept our sincere apologies; your comments have been shared with the management for follow up. Thank you once again for your review and we hope to have another opportunity to welcome you back and ensure you enjoy a memorable stay. Udaya Herath,Assistant Guest Service Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from Spore

Awesome location

Posted May 31, 2017
Room was clean and tidy. Very pleased with all the toiletries, amenities and kitchenware provided. Find it extremely useful for Somerset to provide laundry powder and dishwasher liquid and kitchen cloths. They are so important to complete the kitchen use. Most impressed with the kitchen offerings (cutleries, plates, glasses, toasters, kettle, pots/pans etc). It makes staying so homely and convenient!
3 out of 5
by YingYi

Great Location but dated apartment

Posted May 23, 2017 on Hotels
The location is excellent. The apartment itself is a bit dated; but spacious. The bed is very uncomfortable. I think the mattress needs to be replaced. It sunk in the middle.
4 out of 5
by A verified traveler

Posted May 22, 2017 on Hotels
Although we had a king bed it was very uncomfortable
5 out of 5
Recommended
for Everyone
by A verified traveler from Geelong

overnight accomodation

Posted May 21, 2017 on Wotif
Room was very spacious. Excellent location. Clean, staff were courteous
Comment from Hotel Management
May 23, 2017 by Udaya H, Hotel Management
Dear Julie, Thank you for your lovely review following your stay with us at the Somerset on Elizabeth Melbourne. It was a joy to read that you enjoyed the friendly service from our staff, thank you for taking the time to share this.Looking forward to welcome you back. Udaya Herath,Assistant Guest Service Manager.