Ratings based on 1,554 Verified Reviews

4.3 out of 5
79% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from ballarat

Great amenities right on docklands

Posted Sep 2, 2017
Wonderful spot to spend a few nights for our anniversary - staff arranged a nice bottle of wine on arrival as well. Very handy 'celebrations' store underneath and convenience store- restaurants near by and the city circle tram. Had a ball. Thank you!
Comment from Hotel Management
Sep 4, 2017 by C, Hotel Management
Thank you for providing us with your positive feedback, it’s fantastic to hear you enjoyed your stay with us. We look forward to hopefully welcoming you back again in the future to Sebel Melbourne Docklands. Best Regards, Cameron Baker Hotel Manager
4 out of 5
by Nerelyn

Excellent Location.

Posted Aug 22, 2017 on Hotels
Excellent area for etihad stadium, city circle tram route, restaurants and dfo south wharf etc.
Comment from Hotel Management
Aug 27, 2017 by Antony, Hotel Management
Thank you for providing us with your positive feedback, it’s fantastic to hear you enjoyed your stay with us. We look forward to hopefully welcoming you back again in the future to Sebel Melbourne Docklands. Best Regards, Cameron Baker Hotel Manager
3 out of 5
by A verified traveler from Melbourne Dockland

Nice staff but nothing else

Posted Aug 20, 2017
We stayed at harbour view two bedroom apartment. The room was old. Toliet tiles dirty and the sofa was very old and the leather of the sofa was flaking. Even though the staff were very kind, i wasnt impressed with the room at all. Oh and lastly, you can hear people from other units closing their doors really loudly. It was really annoying to hear especially at 1am.
Comment from Hotel Management
Aug 27, 2017 by C, Hotel Management
Thank you for providing us with your feedback. We appreciate all feedback so we can continually strive to go above and beyond to exceed our guest’s expectations. We hope to welcome you back to Sebel Melbourne Docklands in the near future. Kind Regards, Cameron Baker Hotel Manager
3 out of 5
by A verified traveler

Posted Aug 17, 2017 on Lastminute
Pros: Good location
Took over half an hour to find the entrance, when staff came they still couldn't find it. Over an hour just to find your room! Kettle didn't even look. No soap for dishes/ dishwasher. Balcony area very dirty.
Comment from Hotel Management
Aug 21, 2017 by c, Hotel Management
Thank you for providing us with your feedback. We apologise that part of your experience was not up to the expectations, and that we could not deliver upon our normal high standards. We will take this on board as we continually try and improve our services. We hope that you could give us another opportunity to provide you with the best of our services by taking your concerns into consideration. Kind Regards, Cameron Baker Hotel Manager
2 out of 5
by A verified traveler

Melbourne regulars

Posted Jul 19, 2017 on Hotels
It started with check in. We were only given one room key as a former guest had taken it with them. That posed a security risk so we had to carry around our work laptops whenever we left the room. On entering the room, there were two full bags of dirty laundry left there and all the cupboard doors open. Not sure if the bathroom was properly cleaned as there was plenty of hair on the wall and floor. Foxtel had no sound, no channel 9 (any of them), not even the clock worked. Certainly not going to stay there again. Pretty poor effort Sebel.
Comment from Hotel Management
Jul 23, 2017 by Antony, Hotel Management
Thank you for providing us with your feedback. We are sorry that part of your experience was not up to the expectations. We will take this on board as we continually try and improve our services. We hope to welcome you back at our hotel in the near future. Kind Regards, Cameron Baker Hotel Manager
2 out of 5
by A verified traveler from perth

Nice view

Posted Jul 13, 2017 on Wotif
Pros: Pool and Gym
Cons: All of the things I have stated above
Location: Easy to get trams wherever you want to go. Go to cargos on the water great good and great service
Was disappointed with our stay at the Sebel, have stayed at other apartments at the docklands and I would rate them better. We found the doonas on 2 of the bedrooms to be stained, we could not run 2 showers at once, which was difficult with a family of 5. The pressure was very low and we could not connect yo wifi which was disappointing. We only had 2 wine glasses, we told reception we needed one more which they were going to send up but we never received it. Overall I think there are better apartments to stay at the Docklands for a better price than what we paid.
Comment from Hotel Management
Jul 15, 2017 by c, Hotel Management
Thank you for providing us with your feedback. We apologise that part of your experience was not up to the expectations, and that we could not deliver upon our normal high standards. We will take this on board as we continually try and improve our services. We hope that you could give us another opportunity to provide you with the best of our services by taking your concerns into consideration. Kind Regards, Cameron Baker Hotel Manager
5 out of 5
by Heather

Posted Jun 13, 2017 on Hotels
Was good thx
Comment from Hotel Management
Jun 16, 2017 by Antony, Hotel Management
Thank you for providing us with your positive feedback, it’s fantastic to hear you enjoyed your stay with us. We look forward to hopefully welcoming you back again in the future to Sebel Melbourne Docklands. Best Regards, Cameron Baker Hotel Manager
5 out of 5
by Christine

Posted Jun 13, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017 by Antony, Hotel Management
Thank you for providing us with your positive feedback, it’s fantastic to hear you enjoyed your stay with us. We look forward to hopefully welcoming you back again in the future to Sebel Melbourne Docklands. Best Regards, Cameron Baker Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Hamilton, NZ

Posted May 8, 2017
Lovely clean and tidy accommodation. Very close to the free trams and nice restaurants on the waterfront. Large spacious apartment which was very modern with big comfortable bed. Would love to stay again.
Comment from Hotel Management
May 11, 2017 by P, Hotel Management
Thank you for taking the time to provide us with your positive feedback. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager
3 out of 5
by A verified traveler

No big deal

Posted May 2, 2017 on Hotels
Parking was terrible (own facility) apartment was set out nicely with great location but needed to be cleaned better/ more detailed. Won't stay again.
Comment from Hotel Management
May 4, 2017 by Antony, Hotel Management
Thank you for taking the time to provide us with your feedback. My apologies that part of your experience was not up to expectation. We do hope to welcome you back to our hotel in the near future! Kind regards, Petra Moreira Assistant Manager