Dear Susan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Linda,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Kristina,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Guest,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Samantha,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Roy,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Christopher,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Michael,Thank you for taking the time to provide feedback regarding your recent stay with us. We sincerely apologize for the subpar experience you encountered during your time at our property. Your comments are deeply concerning to us as they do not reflect the high standards of cleanliness and service we strive to maintain.The issues you mentioned regarding cleanliness, including finding a used bandaid in the bathroom and noticing holes in the curtains, are completely unacceptable. We understand the importance of a clean and well-maintained environment for our guests, and we are truly sorry that we failed to meet these expectations during your stay. Rest assured, we are investigating these matters internally and taking immediate steps to address them to prevent similar occurrences in the future.Furthermore, we regret to hear that you were dissatisfied with the level of customer service you received, particularly in regards to the breakfast service. Providing efficient and attentive service is a priority for us, and we apologize for any delays or shortcomings you experienced. Your feedback will be shared with our team to ensure that necessary improvements are made to enhance the guest experience.We understand that your experience fell short of your expectations, and we appreciate you bringing these issues to our attention. We take guest feedback seriously, and we will work diligently to rectify these issues and regain your trust.Should you reconsider giving us another opportunity, we would welcome the chance to provide you with a much-improved experience that reflects the true standard of our property. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to reach out to us directly.Kind regards,Raghu SharmaAssistant Manager

Dear Cheuk yan,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Taryn,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Hi Amanda, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi Gwyneth,Thank you for taking the time to review your stay with us. We look forward to welcoming you back to The Olsen.Kind Regards,

Hi Etienne,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi Alicia, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi LoisThank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi Grace, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi David, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We appreciate the note about the air con and will take this on board. We look forward to welcoming you back soon.

Dear Stuart,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional service and a comfortable environment for our guests is always our top priority, and it's incredibly rewarding to know that we succeeded in making your visit memorable.We strive to create a welcoming atmosphere where guests feel valued and cared for throughout their stay. It's fantastic to hear that you found everything to your satisfaction.We appreciate your recommendation and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Kind regards,Raghu SharmaAssistant Manager

Dear Kathe,Thank you for taking the time to tell us about your experience at the The Olsen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Hi There, Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Dear Mark, Thank you for sharing your feedback with us, although we're truly disheartened to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused during your stay.Your feedback serves as a valuable opportunity for us to improve, and we are committed to addressing any issues to ensure a more positive experience for future guests. If there's anything specific you would like to share with us or if you have any suggestions on how we can better serve our guests, we would greatly appreciate hearing from you.We hope to have the opportunity to restore your confidence in our hotel during your next visit.Kind regards,Raghu SharmaAssistant Manager

Hi Zaheer,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi Patrick, Thank you for your positive feedback. We are very happy you enjoyed your stay, and we look forward to welcoming you back to The Olsen soon. Kind Regards, The Olsen team

Hi Pauline,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi Weili, thank you so much for taking the time to leave this amazing review. I will share this with our different departments team as they will be happy to hear that! In regards to parking, I am so sorry our facilities did not reach your expectations. We indeed have a restricted capacity carpark due to the way it was built. We luckily have alternative options to recommend with 2 parkings less than 2 minutes walk from the hotel. Thank you again for taking the time and have a wonderful year 2024!Warm regards,Camille

Hi Rita,Thank you so much for taking the time to share this high rating. The team will be delighted to see you had a good experience! We look forward to welcoming you soon at The Olsen :)Warm regards,Camille

Hi Jack! Thank you so much for your review, that is just music to my ears! It is just amazing to know you and your kids had a great time! :DWe cannot wait to welcome you back here and provide you with even better of an experience and time! Thank you again Jack, I will definitely share this with the team!Warmest regards,Camille

Hi Tereza, Thank you for your positive feedback. We are very happy you enjoyed your stay and look forward to welcoming you back soon.Thank you, The Olsen Team

Hi Daniel! Thank you for this high rating, it is always great for the team to see that you had a great time with us! We will really appreciate you taking the time and we look forward welcoming you back here soon! :)Warm regards,Camille

Hi David and thank you for taking the time to leave this rating. If there is anything else you would like to share with us please do not hesitate to get in touch! We always thrive for improvement and making the best out our guests' experience. :)Hope to welcoming you back soon!Warm regards,Camille

Hi Gail! Thank you for this high rating, the team will really appreciate that! We look forward welcoming you back here soon! :)Warm regards,Camille

Hi Anthony and thank you for your high rating! It is amazing to know you had a good experience! We hope we will see you again soon at The Olsen.Warm regards,Camille

Hi Mark, thank you very much for the high ranking! We are happy you enjoyed your stay and we hope to welcoming you back soon. Happy New Year

Hi Yvette,Thank you for your review, we are glad you enjoyed your stay at The Olsen. We look forward to welcoming you back soon.

Hi Sanaz, I am sorry you had a bad experience with us this time. We always try to provide the best experience and make constant progress and improvements to make The Olsen a better place everyday. I sincerely apologise you feel that way about our staff and I will definitely as discussed before follow up with everyone and work upon this. Please let us know if there is anything else you would like to share with us and we will always be happy to assist. I hope you have a lovely end of the year and I wish you all the best for 2024.Warm regards,CamiDUTY MANAGER

Hi Simon! Thank you for your rating, we really appreciate you taking the time and we look forward to welcoming you back here soon! If you would like to share anything else with the team, please do not hesitate to get in touch :)Warm regards,Camille

Hi Matthew, I am so sorry to see this rating and that your experience with us was not up to your expectations. If you would like to get in touch with the team to discuss this further and see how we can improve, please do not hesitate. We hope we will have the chance to make it up as we do not want to leave you with a bad experience! We always strive to make our guests experience as enjoyable as possible so please do not hesitate to contact us for anything!Warm regards,Camille

Hi Craig and thank you for this high rating, the team will really appreciate seeing this! We look forward welcoming you back here soon! :)Warm regards,Camille

What a lovely review to read! Music to my ears! Thank you immensely for sharing these beautiful words, it means a lot to everyone of us. I will make sure to share this to everyone! Merry Christmas and have a wonderful rest of the year and New Year ahead! :)Warm regards,The Olsen Team

Hi Peter and thank you for your ranking. We hope your experience overall exceeded your expectations and we look forward to welcoming you back here soon for more John Olsen paintings :)Warm regards,The Olsen Team

Dear Brendan,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

Dear Steven,We are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

Dear Craig,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely appreciate your input, and I want to extend my sincerest apologies for the aspects of your experience that did not meet your expectations.I am sorry to hear that your arrival experience fell short, and we did not provide the warm welcome and assistance you deserve. Your comments regarding the room conditions are concerning, and we take this feedback seriously. Rest assured, we will investigate and address the issues you've highlighted to ensure improvements are made.On a positive note, I'm glad to hear that you found our beds and pillows comfortable and that the bed linen met your expectations. However, we understand that these positive aspects do not compensate for the overall disappointment you experienced.We are committed to providing a high standard of service and accommodations, and your feedback helps us identify areas for improvement. I assure you that your concerns will be shared with our team, and we will take immediate steps to rectify the issues you've brought to our attention.If there's anything specific you would like to discuss or if you have additional details to share, please feel free to reach out directly. We would welcome the opportunity to make things right and hopefully regain your trust in the future.Once again, we appreciate your feedback and thank you for bringing these matters to our attention.Best regards,Raghu Sharma Assistant Manager

Dear CallumWe are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu SharmaAssistant Manager

Hi Hangqing, I am sorry to read your ranking and sorry to know your experience did not exceed your expectations. If you would like to discuss further about this, please do not hesitate to contact our management team via phone or email. Thank you and we hope to have to opportunity to see you back at The Olsen and provide you with a better experience next time.Warm regards

Dear AnakWe are truly grateful for your glowing review and delighted to hear that you had a wonderful experience during your stay at our hotel!It's always a pleasure to receive such positive feedback, and we are thrilled that our efforts to provide a memorable and comfortable stay have been successful. Our team takes great pride in delivering excellent service, and your kind words serve as a motivating reminder that we are on the right track.If there's anything specific you loved about your stay or any suggestions you'd like to share, please feel free to reach out. We are here to ensure your future visits are just as enjoyable.Once again, thank you for choosing our hotel, and we look forward to welcoming you back for another fantastic stay!Best regards,Raghu Sharma

Dear Jack, Thank you for taking the time to share your feedback about your recent stay with us. We take guest reviews seriously and appreciate your input.I'm sorry to learn that your experience did not meet your expectations. While your review didn't provide specific details, your satisfaction is our top priority, and we would like to understand more about your concerns.If you could kindly provide additional details, it would be greatly appreciated. Your insights will help us address any issues and enhance our services for future guests.We value your feedback and hope to have the opportunity to improve your impression in the future.Best regards,Raghu SharmaAssistant Manager