Exterior

Reviews of Clarion Suites Gateway

4.5 out of 5
Clarion Suites Gateway
1 William Street, Melbourne, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 644 out of 999 reviews" "
Rating 8 - Good. 278 out of 999 reviews" "
Rating 6 - Okay. 51 out of 999 reviews" "
Rating 4 - Poor. 20 out of 999 reviews" "
Rating 2 - Terrible. 6 out of 999 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room overlooking the River was a beautiful view
Stayed 1 night in Mar 2024
Response from Customer Service Team on Mar 18, 2024
Dear Catherine,Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne. It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic views overlooking Southbank precincts, the Yarra River and Casino Gas Brigades of eight towers which are recognized as the largest fireball flames that shoot into the evening skyline, a spectacular experience.May we have the pleasure of welcoming you back on your next visit to our lovely City.Kind Regards Customer Service Team

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely clean and spacious rooms. Restaurant being closed was the only downfall and tired bathrooms but otherwise a great stay
Stayed 2 nights in Mar 2024
Response from Customer Service Team on Mar 14, 2024
Dear Andrea,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. It is pleasing to read that our room met your expectations, we are an all-suites, full serviced Hotel, our studio rooms are equipped with a kitchenette and our one and two bedroom suites have fully equipped kitchens and laundry facilities, there’s a room type to suit everyone’s needs.We are pleased to announce that our restaurant's renovation is in its last stage and the reopening date is just weeks away, it will be followed by the room renovations during 2024 allowing us to serve you even better in the future. We hope to have the pleasure of your company when we have refurbished.Kind Regards,Customer Service Team

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Customer Service Team on Mar 12, 2024
Dear Maree,Thank you for choosing Clarion Suites Gateway, it is pleasing to read that you enjoyed our location, our suite, and our service. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Mar 2024
Response from Customer Service Team on Mar 5, 2024
Dear Andrew,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location good amenities.ideal for family and business.
Stayed 1 night in Feb 2024
Response from Customer Service Team on Mar 4, 2024
Dear Mark,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. It is pleasing to read that our room met your expectations, we are a family-friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.We look forward to seeing you return in the future.Kind Regards Customer Service Team

8/10 Good

Oracio, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, but nice
Stayed 2 nights in Feb 2024
Response from Customer Service Team on Feb 25, 2024
Dear Oracio,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Silver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the river suite room is amazing! Love that it has a kitchen so we don’t have to eat out for every meal. Staff is friendly and very helpful. One of the best places I’ve ever stayed! I would expect to pay much more than I did!
Stayed 2 nights in Feb 2024
Response from Customer Service Team on Feb 11, 2024
Dear Silver,Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne. It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic views overlooking Southbank precincts, the Yarra River and Casino Gas Brigades of eight towers which are recognized as the largest fireball flames that shoot into the evening skyline, a spectacular experience.May we have the pleasure of welcoming you back on your next visit to our lovely City.Kind Regards Customer Service Team

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Easy walk to casino and main shopping district. Will be even better when they have their bar / restaurant back in operation.
Stayed 1 night in Feb 2024
Response from Customer Service Team on Feb 6, 2024
Dear Elise,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Micahel

Stayed 1 night in Jan 2024
Response from Customer Service Team on Mar 21, 2024
Dear Micahel,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service Team on Jan 22, 2024
Dear Tony,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Laura Jean

Stayed 1 night in Jan 2024
Response from Customer Service Team on Jan 22, 2024
Dear Laura Jean,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Yuanpeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service Team on Jan 10, 2024
Dear Yuanpeng,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2023
Response from Customer Service Team on Jan 9, 2024
Dear Walker,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Carol

Stayed 2 nights in Jan 2024
Response from Customer Service Team on Jan 9, 2024
Dear Carol,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Carmel

Stayed 2 nights in Dec 2023
Response from Customer Service Team on Jan 8, 2024
Dear Carmel,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient, nice river side walk. Staff are very friendly and helpful
Stayed 5 nights in Dec 2023
Response from Customer Service Team on Jan 8, 2024
Dear Jenny,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Mel

Traveled with family
Liked: Cleanliness, staff & service
Location is great, with lovely river views from the balcony. Rooms are a great size for families and clean, but due for renovation. Very convenient location for Crown, Exhibition Centre, Aquarium etc.
Stayed 1 night in Dec 2023
Response from Customer Service Team on Jan 1, 2024
Dear Mel,Thank you for choosing Clarion Suites Gateway, it is pleasing to read that you enjoyed our location, our suite, and our service. I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

10/10 Excellent

Shuangyu

Stayed 1 night in Dec 2023
Response from Customer Service Team on Jan 1, 2024
Dear Shuangyu,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Shari

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 26, 2023
Dear Shari,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Kristy

Stayed 1 night in Dec 2023
Response from Customer Service Team on Jan 14, 2024
Dear Kristy,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space and quiet location
The Clarion Suites is a bit of a find in Melbourne. Sure the the decor is a bit old-fashioned and a little tired, but space you get and the quiet location are unparalleled. The staff were great, there is parking on site and it would be ideal for a family or a larger group.
Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 26, 2023
Dear Jason,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Alexis

Stayed 5 nights in Dec 2023
Response from Customer Service Team on Dec 26, 2023
Dear Alexis,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 20, 2023
Dear Nikki,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Erickson

Stayed 2 nights in Dec 2023
Response from Customer Service Team on Jan 8, 2024
Dear Erickson,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Vanessa

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 20, 2023
Dear Vanessa,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Disappointing full room service was still advertised when booking but wasn't available.
Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 14, 2023
Dear Matthew,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. We are pleased to announce that our restaurant's renovation has started followed by the room renovations in early 2024 allowing us to serve you even better in the future. We hope to have the pleasure of your company when we have refurbished.Kind Regards,Customer Service Team

10/10 Excellent

Kerrie

Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 14, 2023
Dear Kerrie,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 10, 2023
Dear Stan,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent location. Near to everything downtown in central Melbourne. Within walking distance of trams and the train station as well as restaurants and shops and grocery stores and sites such as St Paul's Cathedral and State Library and Federation Square. Room was very nice with full kitchen as well as living/dining area and separate bedroom with bath off of the bedroom. Every day someone would come and make up my bed and replace my towels, etc. Very nice and I would highly recommend.
Stayed 6 nights in Nov 2023
Response from Customer Service Team on Dec 10, 2023
Dear Sara,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. It is pleasing to read that our room met your expectations, we are an all-suites, full serviced Hotel, our studio rooms are equipped with a kitchenette and our one and two bedroom suites have fully equipped kitchens and laundry facilities, there’s a room type to suit everyone’s needs.I hope that you had an opportunity to visit Southbank’s & Southgate’s entertainment precinct, offering trendy cafés, international restaurants, nightlife, and Crown Casino Entertainment Complex, and enjoyed the free tram zone and city circle tram on the hotel street corner.The team at Clarion Suites Gateway is delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.Kind Regards Customer Service Team

4/10 Poor

Saeed A Salman

Traveled with partner
Disliked: Staff & service
I was charged 3 times for my staying and after I complained then they just found the mistake. The staff said that he was pushed the wrong button. The wifi is not good at all so you must prepare your own data.
Stayed 3 nights in Dec 2023
Response from Customer Service Team on Dec 7, 2023
Dear Saeed,Thank you for your recent post, it is with regret that all aspects of your stay with us were not enjoyable, and for this, we do extend our apologies.Foremost, we certainly do appreciate your patronage; this is a missed opportunity for not being able to address any of your concerns during your time with us; I would like to assure you that we have raised your comments with our Front Office Manager so that we may improve our customer service.We do hope to have an opportunity to restore your confidence in our hotel and services when you next visit MelbourneKind Regards Customer Service Team

6/10 Okay

Tanya

Stayed 1 night in Dec 2023
Response from Customer Service Team on Dec 7, 2023
Dear Tanya,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Teena

Stayed 2 nights in Dec 2023
Response from Customer Service Team on Dec 7, 2023
Dear Teena,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were warm and welcoming, nothing was too much trouble. The room was clean and roomy. Bathroom in need of an update. Overall i had a comfortable stay.
Stayed 1 night in Nov 2023
Response from Customer Service Team on Dec 4, 2023
Dear Julia,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. We are pleased to announce that our restaurant's renovation has started followed by the room renovations in early 2024 allowing us to serve you even better in the future. We hope to have the pleasure of your company when we have refurbished.Kind Regards Customer Service Team

10/10 Excellent

Oliver Leon

Stayed 1 night in Nov 2023
Response from Customer Service Team on Dec 26, 2023
Dear Oliver Leon,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Rebecca

Stayed 1 night in Nov 2023
Response from Customer Service Team on Dec 20, 2023
Dear Rebecca,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Sean

Stayed 1 night in Nov 2023
Response from Customer Service Team on Nov 23, 2023
Dear Sean,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Kahlia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Amazing view and everything in the room was comfortable and clean. Would be more than happy to stay again.
Stayed 2 nights in Nov 2023
Response from Customer Service Team on Nov 19, 2023
Dear Kahlia,Thank you for choosing Clarion Suites Gateway for your vacation in Melbourne. It is pleasing to read that you enjoyed our location, our suite, as well as the fantastic views overlooking Southbank precincts, the Yarra River and Casino Gas Brigades of eight towers which are recognized as the largest fireball flames that shoot into the evening skyline, a spectacular experience.May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, nice & clean, great location
Stayed 1 night in Nov 2023
Response from Customer Service Team on Nov 19, 2023
Dear Daniel,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

6/10 Okay

William

Traveled with partner
The hotel is dated and other hotels are offering better services and hotels at similar prices.
Stayed 1 night in Nov 2023
Response from Customer Service Team on Nov 19, 2023
Dear William,Thank you for your recent post, it is with regret that all aspects of your stay with us were not enjoyable, and for this, we do extend our apologies.Foremost, we certainly do appreciate your patronage; this is a missed opportunity for not being able to address any of your concerns during your time with us; I would like to assure you that we have raised your comments with our Front Office Manager so that we may improve our customer service.We do hope to have an opportunity to restore your confidence in our hotel and services when you next visit MelbourneKind Regards Customer Service Team

10/10 Excellent

Charles, Albourne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from Customer Service Team on Nov 14, 2023
Dear Charles,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

10/10 Excellent

Brent

Stayed 1 night in Nov 2023
Response from Customer Service Team on Dec 4, 2023
Dear Brent,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

6/10 Okay

carole

Stayed 7 nights in Oct 2023
Response from Customer Service Team on Nov 6, 2023
Dear Carole,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oma and J 10th birthday holiday
All in all good. Nice hotel and great location. But a but noisy from the trains that run until 1am ish, and start again 4am ish.
Stayed 2 nights in Oct 2023
Response from Customer Service Team on Nov 1, 2023
Dear Anthony,Thank you for sharing your valuable and constructive comments, and most importantly for allowing us to be of service to you, your patronage is well recognized and most welcome at our hotel.Therefore, we apologise for any inconvenience or disappointment that you experienced during your recent stay with us, although, all our bedrooms are double glazed, we do recognize personal sensitivity to noise intrusion; therefore, we do recommend our internal suites, which are not exposed to Flinders St.We look forward to welcoming you back to Clarion Suites Gateway in the near future.Kind Regards Customer Service Team

10/10 Excellent

andrew

Stayed 1 night in Oct 2023
Response from Customer Service Team on Nov 1, 2023
Dear Andrew,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

4/10 Poor

Sharon

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
Good views of Melbourne and well sound proofed for sleeping. Well equipped kitchen. However, the shower over the bath was unsafe as it was very high to climb over and the bath was so narrow you didn't feel safe standing in it to shower. Biggest problem for me was the arm chair in the lounge had been sprayed with some chemical that gave me red welts on both arms both nights I was there.
Stayed 2 nights in Oct 2023
Response from Customer Service Team on Nov 1, 2023
Dear Sharon,Thank you for your post and for allowing us the opportunity to be of service to you.It is most disappointing that you were not comfortable at our hotel on the occasion.Your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality, and performance and change the way we do things where possible.This is a missed opportunity for not being able to address any of your concerns during your time with us; I would like to assure we do not use chemicals to clean our furniture, we only steam clean. We have raised your comments with our Housekeeping Executive and we are reviewing the room you stayed in so that we may improve our service.We do hope to have an opportunity to restore your confidence in our hotel and services when you next visit MelbourneKind Regards Customer Service Team

10/10 Excellent

Sean

Stayed 2 nights in Oct 2023
Response from Customer Service Team on Nov 19, 2023
Dear Sean,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

dr.hemang

Liked: Cleanliness, staff & service
No dishwasher
Stayed 4 nights in Oct 2023
Response from Customer Service Team on Oct 29, 2023
Dear dr.hemang,Thank you for taking the time to review our Hotel, it is always lovely to receive positive feedback. We are an all-suites, full serviced Hotel, our studio rooms are equipped with a kitchenette and our one and two bedroom suites have fully equipped kitchens and laundry facilities, there’s a room type to suit everyone’s needs. We apologise for any inconvenience or disappointment that you experienced during your recent stay with us. This is most regrettable, we do offer different types of rooms and our one and two bedroom suites have fully equipped kitchens with dishwashers. We look forward to welcoming you back to Clarion Suites Gateway in the near future.Kind Regards Customer Service Team

8/10 Good

Karvika

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Pretty good stay good for the price and close to things
Stayed 2 nights in Oct 2023
Response from Customer Service Team on Oct 29, 2023
Dear Karvika,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Sarah-Anne, Chipping Norton

Stayed 5 nights in Oct 2023
Response from Customer Service Team on Nov 14, 2023
Dear Sarah-Anne,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the one bedroom suite , equipped with washing machine and dryer . For a three night stay , that was very useful.
Stayed 3 nights in Oct 2023
Response from Customer Service Team on Oct 29, 2023
Dear Gary,Thank you for taking the time to review our Hotel, it is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. We are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. May we have the pleasure of welcoming you back on your next visit to our lovely City. Kind Regards Customer Service Team