Breakfast and dinner served

Reviews of DoubleTree by Hilton Hotel Melbourne - Flinders Street

4.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 554 out of 1006 reviews" "
Rating 8 - Good. 321 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 15 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Judy

Liked: Cleanliness, staff & service, amenities
I stayed 4 nights, only managed to have a good sleep once because of the noice coming from outside the hotel and from other guests. It was so disruptive!! The bathroom door creaks so loudly. There is no space for a woman and her makeup in the bathroom - at all!!
Stayed 4 nights in Feb 2024
Response from Martina on Mar 12, 2024
Dear Judy,Thank you for taking the time to write us about your experience, it is disappointing to hear that you did not have a peaceful stay. We extend our apologies for the inconvenience of noise and the shortage of space for your toiletries. Our Team hopes to have another opportunity to show our quality of service in one of the Hotel's quieter rooms. If you would like to address this further, please contact us.Warm regards,Martina & The Team at DoubleTree by Hilton Melbourne- Flinders Street

10/10 Excellent

KAZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が欲しい
Stayed 3 nights in Feb 2024
Response from Brittany on Feb 26, 2024
Dear Kaz,Thank you for taking the time to share your experience with us and we hope to welcome you back again to the Hotel in the near future.Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable. Bathroom lovely and clean. Breakfast had lots of choice. Staff were friendly. Location was very convenient to shopping, trams, trains etc. Would stay again!
Stayed 2 nights in Feb 2024
Response from Brittany on Feb 19, 2024
Dear Joanna,Thank you for taking the time to share such lovely feedback about your stay with us. We're delighted to hear that you enjoyed the comfortable beds, lovely bathroom, breakfast options and friendly staff. Looking forward to welcoming you back again soon to make use of our convenient location!Warm Regards,Brittany & the Team at DoubleTree by Hilton Melbourne

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Heard noise from adjoining rooms
Stayed 3 nights in Jan 2024
Response from Martina on Feb 4, 2024
Dear RichardThank you so much for taking the time to share your nice review with us! We are delighted that you had a positive experience at the hotel. Our team works hard to ensure every guest has a memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit special. Our team will be notified about the noise to ensure it is fixed, thank you for letting us know. We look forward to welcoming you back in the near future.Warm regards,Martina & the Doubletree by Hilton Melbourne - Flinders Street

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and eestaurant was excellent.
Stayed 3 nights in Jan 2024
Response from Martina on Feb 4, 2024
Dear DavidWe appreciate the time you took to share your wonderful review with us, calling out the staff and restaurant. Our team works hard to ensure every guest has a memorable stay, and it's incredibly rewarding to know that we succeeded in making your visit special. Warm regards,Martina & the Doubletree by Hilton Melbourne - Flinders Street

6/10 Okay

Steve

Liked: Staff & service
Central location
Stayed 2 nights in Jan 2024
Response from Martina on Feb 4, 2024
Dear Steve,Thank you for sharing your feedback on your recent stay. We're delighted that you appreciated the central location of our hotel and hope to welcome you back for an even more enjoyable experience in the future.Warm regards,Martina & the DoubleTree by Hilton Melbourne - Flinders Street

10/10 Excellent

Nervat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Brittany on Jan 10, 2024
Dear Nervat,Thank you for taking the time to share your experience staying with us. We're glad to hear you had a 5 out of 5 experience and hope to welcome you back again soon.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street

10/10 Excellent

Stella

Traveled with family
Liked: Amenities
Close to the train and tram. Cute little lanes for eating and close to Brunetti’s iconic Italian Restaurant.
Stayed 2 nights in Dec 2023
Response from Veerle on Dec 18, 2023
Dear Stella,Thank you for taking the time to leave us this positive review! We are all very happy to see that you enjoyed your stay with us and all Melbourne has to offer around it. Our team hopes to welcome you back in the future.Kind regards.Veerle & DoubleTree by Hilton Melbourne

10/10 Excellent

Angelina

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
The check in staff were fantastic, very accommodating with storing our luggage, organising a late check out, providing cookies - exceptional service.
Stayed 1 night in Dec 2023
Response from Veerle on Dec 13, 2023
Dear Angelina,Thank you very much for your positive review. We are all very happy to see that you enjoyed your stay and our services. Our entire team hopes to welcome you back in the future!Kind regards,Veerle & DoubleTree by Hilton Melbourne

8/10 Good

Gabrielle

Traveled with partner
Liked: Staff & service, amenities
Great location. had a room on 2nd floor, no windows at all. Room was comfortable but very dark
Stayed 1 night in Dec 2023
Response from Veerle on Dec 13, 2023
Dear Gabrielle,Thank you for taking the time to leave us a review. We appreciate your feedback so we can keep improving. Please ask our staff for possible room upgrades during your next stay. Our team hopes to welcome you back in the future.Kind regards,Veerle & DoubleTree by Hilton Melbourne

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Nov 2023
Response from Veerle on Nov 29, 2023
Dear Jonathan,Thank you for taking the time to leave us a review! We appreciate you taking to time do leave us feedback and are happy to see that you enjoyed your stay with us. Our team hopes to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

8/10 Good

Li-Fu

Stayed 2 nights in Nov 2023
Response from Veerle on Dec 13, 2023
Dear Li-Fu,Thank you for taking the time to leave us feedback. We appreciate it so we can keep improving. Our team hopes to welcome you back in the future.Kind regards,Veerle & DoubleTree by Hilton Melbourne

8/10 Good

Tony

Business traveler
Liked: Cleanliness, staff & service
nothing special
Stayed 2 nights in Nov 2023
Response from Brittany on Jan 10, 2024
Dear Tony,Thank you for taking the time to share your experience staying with us. We're disappointed to read that you believe it was 'nothing special' and hope to welcome you back in the future for a more positive experience.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street

6/10 Okay

Melissa

Stayed 1 night in Nov 2023
Response from Brittany on Jan 10, 2024
Dear Melissa,Thank you for taking the time to share your experience staying with us. We're disappointed to see your lower rating and hope to welcome you back again in the future for a more positive experience.Warm Regards,Brittany & the team at DoubleTree by Hilton Melbourne - Flinders Street

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful and professional
Stayed 1 night in Nov 2023
Response from Veerle on Nov 9, 2023
Dear Diane,We are very happy with your 5-star review! Our team is glad to see that you enjoyed your stay with us, and we all hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Alan

Stayed 1 night in Nov 2023
Response from Veerle on Nov 9, 2023
Dear Alan,Thank you for leaving us this positive review! Our team is excited to see that you enjoyed your stay with us, and we hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Veerle on Nov 9, 2023
Dear Anrew,Thank you for leaving us this 10 out of 10 reviews! We are very happy to see that you enjoyed your stay. Our team hopes to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Great stay.
Stayed 1 night in Oct 2023
Response from Veerle on Oct 29, 2023
Dear Marlene,We appreciate your positive feedback! Our team is very happy to hear that you enjoyed your stay with us, and we all hope to welcome you back in the future.Kind Regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Veerle on Oct 29, 2023
Dear Steve,Thank you for taking the time to leave us this positive review! We are happy to hear that you enjoyed your stay with us. Our team hopes to welcome you back in the future.Kind Regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff super friendly and helpful
Stayed 1 night in Oct 2023
Response from Veerle on Oct 16, 2023
Dear Jennifer,We appreciate you taking the time to leave us this positive review! Our team is happy to hear that you enjoyed your stay with us and hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and efficient staff. Rooms are fresh and modern, quiet and comfortable. Breakfast buffet was compact but adequate, with made to order poached, fried eggs or omeletes available.
Stayed 1 night in Oct 2023
Response from Veerle on Oct 16, 2023
Dear Ashley,Thank you for taking the time to leave us this positive review! We are always very glad to receive feedback so we can keep improving. Our team is happy to hear that you enjoyed your stay, and we hope to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room, great view, friendly service.
Stayed 1 night in Oct 2023
Response from Veerle on Oct 16, 2023
Dear Jamie,Thank you so much for leaving us this positive review! We are very happy to hear that you enjoyed your stay and the views with us. Our team hopes to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne

6/10 Okay

Dale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the central location. Lobby/bar area was nicely combined. Room was clean and well appointed. Staff were great. We were disappointed that we had a small window that looked into a blank wall of a building 10’ away. We would have appreciated being advised of this and given the opportunity for an upgrade to a room with daylight and any kind of view.
Stayed 4 nights in Oct 2023

10/10 Excellent

Gavin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, cleaning rooms, close to all the action in the CBD
Stayed 1 night in Sep 2023
Response from Veerle on Oct 1, 2023
Dear Gavin,We appreciate your positive review! Our team is very happy to hear that you enjoyed your stay and our location. We all hope to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Fiona

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Custom service was excellent and the room was clean.
Stayed 2 nights in Sep 2023
Response from Veerle on Oct 1, 2023
Dear Fiona,Thank you for leaving us this positive review. We are very happy to hear that you enjoyed your stay with us and our services. Our team hopes to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Margaret

Grt!
I abs loved the foyer ! AND Emma who checked me was so friendly and helpful ( organised an early check in)
Stayed 2 nights in Sep 2023
Response from Veerle on Oct 1, 2023
Dear Margaret,Thank you for leaving us this positive review! We are very happy to hear that you had such a pleasant stay and experience with us. Our team hopes to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and service. Very nice rooms
Great location, and great service. No mini bar though and the late night room service was very basic.
Stayed 2 nights in Sep 2023
Response from Veerle on Sep 25, 2023
Dear Guest,We are very happy with your review. Our team is happy to hear that you enjoyed your stay with us and the location of our hotel. We hope to welcome you back in the future.Dear Kanya,Thank you for leaving us this positive review. We are happy to hear that you enjoyed your stay with us. Our team hopes to welcome you back in the future.Kind Regards,DoubleTree by Hilton Hotel Melbourne

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023
Response from Veerle on Sep 25, 2023
Dear Ashley,Thank you for leaving us this positive review. We are happy to hear that you enjoyed your stay with us. Our team hopes to welcome you back in the future.Kind Regards,DoubleTree by Hilton Hotel Melbourne

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location. Have some concerns about the aberrant behaviour outside on Flinders street
Stayed 2 nights in Sep 2023
Response from Veerle on Sep 19, 2023
Dear Marie,Thank you very much for leaving us this positive review. Whenever you have concerns always feel free to share them with us so our staff can help you. Our team hopes to welcome you back in the future!Kind regards,DoubleTree by Hilton Melbourne

8/10 Good

Andrew

Liked: Cleanliness, staff & service
solid functional hotel,convenient location but very scruffy neighborhood
Stayed 2 nights in Sep 2023
Response from Veerle on Sep 11, 2023
Dear Andrew,Thank you for taking the time to leave us a review! We are happy to hear that you enjoyed the hotel and our location, despite the circumstances you experienced in the neighborhood. Our team hopes to welcome you back in the future. Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023
Response from Veerle on Sep 5, 2023
Dear Glenn,Thank you so much for taking the time to leave us this positive review! We are happy to see that you enjoyed your stay with us. Our team hopes to welcome you back in the near future. Kind Regards,DoubleTree by Hilton Hotel Melbourne - Flinders Street

8/10 Good

Tom

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Veerle on Sep 5, 2023
Dear Tom,Thank you for taking the time to leave us this review. We always appreciate receiving feedback to keep improving! Our team hopes to welcome you back in the near future.Kind Regards,DoubleTree by Hilton Hotel Melbourne - Flinders Street

10/10 Excellent

Vimmy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Veerle on Sep 5, 2023
Dear Vimmy,We appreciate you taking the time to leave us this positive review! Our team hopes to welcome you back in the near future.Kind Regards,DoubleTree by Hilton Hotel Melbourne - Flinders Street

8/10 Good

Huguette Amee

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 5 nights in Aug 2023
Response from Veerle on Sep 5, 2023
Dear Huguette,Thank you for taking the time to leave us a review. We always value feedback. because we like to keep improving. Our team hopes to welcome you back in the near future.Kind Regards,DoubleTree by Hilton Hotel Melbourne - Flinders Street

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay and won’t be the last. Staff were very welcoming and helpful. Rooms clean and beds comfortable. Great central location.
Stayed 1 night in Aug 2023
Response from Veerle on Sep 10, 2023
Dear Amanda,Thank you for this positive review! We are very happy to hear that you enjoyed your stay with us. Our team is looking forward to welcoming you back in the future!Kind regards,DoubleTree by Hilton Melbourne

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Veerle on Aug 30, 2023
Dear Jennie,We appreciate you taking the time to leave us a review. Our team values feedback from our guests at all times to keep improving! We hope to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a wonderful place to stay comfortable bed great checking out and conveniently located. Will definitely be back.
Stayed 1 night in Aug 2023
Response from Veerle on Aug 30, 2023
Dear Daniel,Thank you so much for leaving us a positive review. We are very happy to hear that you liked your stay and our services. Our team is looking forwards to welcome you back in the future.Kind regards,DoubleTree by Hilton Melbourne

4/10 Poor

Kim

Traveled with group
Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Ami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality budget stay . Can’t say anything bad .
Stayed 1 night in Aug 2023
Response from Veerle on Aug 24, 2023
Dear Ami,Thank you for taking the time to leave us a review! We are happy to hear that you were satisfied with your stay.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Best soup for dinner I have had.
Stayed 1 night in Aug 2023
Response from Veerle on Aug 24, 2023
Dear Jill,Thank you so much for leaving is such a positive review! We are very happy to hear that you enjoyed your soup so much. Our team hopes to welcome you back in the near future.Kind regards,DoubleTree by Hilton Melbourne

8/10 Good

Bradley

Everything was great (especially checking in). But… the housekeeping walked in on 2 occasions saying “house keeping” as she was literally walking in the room. One of these times, let’s just say it way awkward for both of us Privacy is important!
Stayed 1 night in Aug 2023
Response from Veerle on Aug 24, 2023
Dear Bradley,Thank you so much for taking the time to leave us a review! We are very sorry to hear that this happened and this is not the standard for us. Our team is always open for feedback and we will definitely make note of this happening. If you have any other concerns we encourage you to get in touch with our team. We are happy to hear that you liked the rest of the stay.Kind regards,DoubleTree by Hilton Melbourne

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and inviting foyer
Stayed 1 night in Aug 2023
Response from Veerle on Aug 18, 2023
Dear Peter,Thank you for leaving us a review! We are happy to hear that you liked our location and our team hopes to welcome you back in the near future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Veerle on Aug 18, 2023
Dear Connor,Thank you for leaving us a review! We hope to welcome you back in the near future. Kind regards,DoubleTree by Hilton Melbourne

8/10 Good

Jiong Zhang

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Chole from Hong Kong is very kind, patient and helpful! Bathroom door is hard to close.
Stayed 2 nights in Aug 2023
Response from Veerle on Aug 10, 2023
Dear Jiong Zhang,Thank you for taking the time to leave a review for us. We are very happy to hear that you had a good experience with our front desk staff members. Our team hopes to welcome your back in the future.Kind regards,DoubleTree by Hilton Melbourne

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to everywhere we needed to go, or just a quick tram ride. Staff were friendly and welcoming. Our room was really hot, though, despite turning the air conditioning temperature right down. Everything was really clean and comfortable. Would definitely stay here again.
Stayed 2 nights in Jul 2023

6/10 Okay

catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Yes but change the layout.
Great room at the front of the hotel overlooking Flinders St Station and the river. Large room with comfortable bed and nice toiletries supplied. We just don't understand or like the layout of the room with the tv at a right angle to the bed. We got back to the room in time to watch the final quarter of the footy. It's really uncomfortable sitting up in bed with your head at a right angle. Only one chair in the room didn't help. The smell of coffee/cookies in the lobby is overwhelming. The tables in the restaurant are very close together making a private conversation impossible. Bacon was undercooked and inedible but the rest of the buffet breakfast was good.
Stayed 1 night in Jul 2023

8/10 Good

Jenny

Traveled with group
Liked: Cleanliness, property conditions & facilities
Great location.
Stayed 2 nights in Jul 2023
Response from Amber (Marketing department) on Jul 30, 2023
Dear Jenny,Thank you for taking the time to leave a review. We are delighted to hear that you liked our location. We hope to have the opportunity to welcome you back in the future!Warm regards, Team DoubleTree by Hilton Melbourne.

10/10 Excellent

Marcus

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Amber (Marketing department) on Jul 30, 2023
Dear Marcus,Thank you for your amazing review. We are happy to hear that you have enjoyed your stay! We hope to welcome you back soon.Warm regards, Team DoubleTree by Hilton Melbourne.

8/10 Good

Nabil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near transport friendly staff
Stayed 2 nights in Jun 2023
Response from Amber (Marketing department) on Jun 30, 2023
Dear Nabil, thank you for your review. Great to hear you enjoyed your stay with us. We hope to welcome you back soon. Warm regards, Team DoubleTree by Hilton Melbourne Flinders Street

10/10 Excellent

John

Stayed 1 night in Jun 2023
Response from Amber (Marketing department) on Jun 26, 2023
Dear John, thanks for the 10/10 review. Great to see you enjoyed your stay with us. We hope to welcome you back soon. Warm regards, Team DoubleTree by Hilton Melbourne Flinders Street