Standard Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Check availability

Reviews of Drummond Apartments Services

3.5 out of 5
Drummond Apartments Services
371 Drummond Street, Carlton, VIC

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 200 reviews" "
Rating 8 - Good. 98 out of 200 reviews" "
Rating 6 - Okay. 40 out of 200 reviews" "
Rating 4 - Poor. 11 out of 200 reviews" "
Rating 2 - Terrible. 7 out of 200 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 5 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Convenient location, close to public transport and eateries
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
Good points: - check in easy all information text messaged to me for my late check in - parking was easy - sheets/linen was good - staff were friendly and helpful Bad points: - shower and bathroom were gross - mould, black mould. Could so easily be cleaned - no kettle in the kitchen - window locks didn't work - a bit unsettling with a ground floor apartment, didn't feel that safe - bed needs an upgrade, sinks in the middle pretty bad - garden beds out the front have been left abandoned - it could be made really nice but hasn't been Overall the property *could* have been great, but some things have obviously been let go and not cared about.
Stayed 1 night in Jan 2020

4/10 Poor

Lenz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked this as the reviews weren't too bad. It didn't have a lift so we had to carry our luggage up the stairs. Note rooms 7-10 are on the top floor. We expected the place to be a little run down but found out it was mainly from the lack of maintenance. Cutlery and crockery a mish-mash - no two forks and spoons or drink-ware were alike. Pluses: Good location, room layout, shower and electricals (except TV and ventilation fans) and wifi work well, kitchen trash cleared almost daily. Friendly staff at check in and housekeeping. Minuses: A little stale smelling as a first impression. Base of toilet had urine stains, shower muck on grouting, toilet trash wasn't cleared for the week, TV had 'no signal' (thank goodness for youtube), big spiders (one crawled on me at night and accidentally squashed it when flicking it with my leg, next day killed another one with a body about 8mm long), living room roller blind mechanism free-wheels allowing the blind to crash down onto the sill if not controlled, doesn't stop half way; only fully open or fully closed. No privacy curtains, toilet ventilation fan roars like an engine, kitchen ventilation fan 'chirps' as it struggles to turn. Lastly security may be of concern as the main stairwell is dark for the first few hours of the night, the main door and room door are run by codes and the chain lock is able to come off even when it is fully slid into place (it's damaged and allows entry with just a little force). Overall just short of an OK.
Stayed 6 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
shower drain is blocked , exhaust fan above shower not working, toilet set is loose
Stayed 1 night in Jun 2019

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy camper
Room was basic but suited our needs we were out all day. Confidently located and reasonably priced.
Stayed 5 nights in Jan 2019

2/10 Terrible

Chris, Perth, Australia

Disliked: Cleanliness, property conditions & facilities, room comfort
We chose these apartments because we were going to the Melbourne Cup and it was advertised as being only 800 mt away. This was only if you were a crow. Reality was 5.3 km away by road or a 2.5 hour walk. Reception was in another building. Had to pay extra for parking which was unexpected. There was no lift and stairs were dirty. It looked ok on first look at apartment but cleanliness was only surface deep. Mould in shower and on ceiling. Removed rubbish bag and bin was disgusting. Took rubbish to bin and found the outside bin area was full of cigarette butts, rubbish and broken glass. Had not been cleaned in months. Cooking utensils all needed replacing, very old and well used. Dining table and chairs old and rocked. No room to put your bags(not good if you have a bad back) and tv in a very low position.
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Great location. But The place is run down now, need lot of maintainance and cleaning. I stayed here few month ago, the light in corridor was out and I told them about it. I'm here this time, the same light is still out.
Stayed 5 nights in Oct 2018

10/10 Excellent

Shermin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Good service
Stayed 1 night in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
No check in reception in house and have to do it at Askron apartment nearby. Sofa need to change. Very inconvenient to have to come down from car everytime to key in code to open the auto gate. Should lower down the flat rate carpark fee per day for the guest staying in. Overall good place to stay.
Stayed 10 nights in Feb 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Unclean room
As a house keeping supervisor for a hotel i have certain but not unreasonable expectations. However nothing prepared me for the shock of walking in to my assigned room to find it had not been cleaned at all! The bathroom mirror was filthy, the sink had hair in it, the shower had not been wiped down or cleaned, the toilet had stains in it from the previous occupant. The kitchenette had food crumbs and stains all over the bench and there was food waste left in the sink. Then there was the hair all over the room. The only clean thing in the room was the linen on the bed and the towels. On calling reception i received an apology but was asked if i was ok to stay in the room as there was nothing that could be done at that time (6.30pm), so i stayed. Speaking to reception the following day, again i receive an apology but no real suggestion of recompense of any sort, only the promise of a great discount rate for my next stay, as if that might happen. Extremely disappointed, as no matter how much you pay for your room it should at least be clean and without the presence of the previous occupant.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice place to stay at except very inconvenient when have to go out from the car to open the autogate.
Stayed 5 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a great stay lots of information & great staff
was a great stay lot of information given to us and easy to get to park was a bit of a issue but was good to be able to park in the safely of behind gates after asking.
Stayed 1 night in Dec 2017

8/10 Good

Marlene, Mornington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
A great location with everything you need, very helpful and organised staff jut a phone call or text away. Staying in the heart of Carlton with everything you need a short walk away or several tram trip options around the corner. Plenty of space, a kitchenette and onsite undercover parking with a fast cold air conditioner as needed for a hot few days.
Stayed 3 nights in Dec 2017
Response from Sandy on Jan 2, 2018
Dear Marlene, Thank you so much for the wonderful review! We appreciate your feedback and will keep in mind about the bedhead. Do come back again and take advantages of our return guest incentives!

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Confusing check in & late check out process
The check in process was very confusing-there is no reception at the Drummond, as I found out after I was dropped off there with all my luggage. I had to walk to the sister apartments, The Alston, on Elgin street, where check in was done. I had missed this, as it was part of fine print under important information. No street address is written for the Alston though, but is left at the entrance to the Drummond.I was offered the choice to remain there, which I did, as a room was available. I'm not sure that the swap was value for money by comparing the two retrospectively. I asked for a free upgrade to late checkout at 12. The coded door, meant that the cleaning service arrived promptly at 9am, loudly banging on door, then entering apartment to clean. After a busy week, I would have appreciated more privacy & a sleep in. Reception said, the cleaner was told I was checking out late. Although clean, the room was small and some street noise filters through. For the high price paid, I would definitely book elsewhere next time.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Well appointed. Good facilities. Proximity to amenities, Restaurants, entertainment. I'll be back.
Stayed 1 night in Oct 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton
Apart from the time it took to book in, the stay was great. The location was superb, the manager was very helpful and the room was really quite good.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient location to transport and shops. Reasonably pricec

6/10 Okay

joel, Sg

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good but inconvenient
Place is well located, surrounding quiet, room well maintained, has the necessities, door is amazingly hard to open, the killer is the lack of an elevator, carrying heavy luggage up a few flight of stairs is a put off.

8/10 Good

Chrissie, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat, clean and easy
Budget accomodation well located north of the city. A late booking was not too much trouble either. Will be back

8/10 Good

belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Excellent size apartment and kitchenette. The bed was excellent, very comfortable. The bathroom is a little out dated. But it was great.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Check in is around the corner, not far to walk, so no staff based at the apartments. Pleasant staff at reception.

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Excellent location close to Lygon Street, tram sto
Apartment was clean but basic - needs a bit of TLC in the bathroom - cooking pots etc very basic - bath gets very slippery when showering and should have abrasive tapes fitted - living area would be cramped with four people. Building is well located but carpet in the stairwell is very worn and threadbare in places.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient location!
A comfortable stay. However, there were several drawbacks which included a difficult door lock to our apartment which was hard to lock and unlock, a high step up and over the hip bath to the shower was a challenge to "us oldies" and more kitchen utensils would have been appreciated.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel situation close to shops etc
Room very poor in cleanless Very tired in look of the build its back in the 70s but run down

8/10 Good

Diane, Perth

Liked: Staff & service, room comfort
Great location
Close to restaurants, shops and tram to city through to South Melbourne beach. Climbing into bath to shower a bit risky for older clients but fine for short stays.

2/10 Terrible

Traveller , L

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
'A dump'
These are apartments are old, dirty, run down & built on the cheap. They are totally overpriced for what you get. A $15.00 surcharge for parking is extortion as the parking spaces are very tight and small. I found hairs in the bathroom & on the bedside table. There was dust everywhere. It is very noisy, I could hear people walking past on the pavement below & talking very loudly. You can hear other tenants walking past your apartment etc. Also I could thumping music from the pub up the road till 3:00am. Don't waste your money, time or sanity, stay somewhere else. There are better quality places for less money.

8/10 Good

David, Australia

Liked: Room comfort
Convenient, economical and spacious.
Good location in quiet street close to Lygon St and Melbourne Uni.
Response from Tamie on Feb 22, 2016
Hi David Thank you for your review. I appreciate the information and will update the instructions on the front door to ensure directions to reception are included. Kind regards Tamie

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very helpful but rubbish remained outside my door the whole day suggesting there is not enough staff. The carpet on the stairs needs replacing. It gives a very bad impression. The phone needed checking as did the aircon. They both worked but not as described. A young man did a wonderful job taking me through the air con. The tea and coffee were awful.

6/10 Okay

Verified traveler

Liked: Room comfort
Good short stay
Clean place.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for visiting University of Melbourne
Good clean apartment in handy location. Close to Lygon street and Uni Melbourne

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
A clean and well set out room, in a great location to Lygon Street.

8/10 Good

Joe, Perth W.A

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location close to all amenities
Apart from the air conditioner being very dirty and not working because of it (I serviced it, I'm a fridgie) the room was nice and clean, with all the facilities you would need.

8/10 Good

Diana, Johannesburg

Liked: Cleanliness, room comfort
My view: Drummond Serviced Apartments
Very comfortable. carpeting was a little worn and needs replacement

4/10 Poor

Domenico, Warragul

Disliked: Cleanliness, staff & service, property conditions & facilities
Mouldy, noisey and chilling
The toiletry facilities were well below standard with mouldy tiles and hot and cold running water with minds of their own, ensuring very hot and very cold showers at frequent intervals. The location was superb, but entry to the apartment was fraught, with the bed head adjacent to the apartments entry doors both front and car park the evening was interrupted on quite a few occasions.

8/10 Good

Verified traveler

Liked: Staff & service
Serviced apartment in quiet Carlton location
The serviced apartment was more than adequate for the price, located in a quiet area. My room was located on the ground floor, so there was some noise throughout the night from the stairwell with people coming and going. But good shower, up to date bathroom and tidy kitchen. Reverse cycle heater worked well, bed a little firm but not uncomfortable. Fine for a short stay.

4/10 Poor

Ted, Matata, NZ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs upgrading
Booked 2 studio apartments on the ground floor. One had been refurbished to an acceptable standard but the other was really tired and forlorn. Paid the same for each so a bit of a lottery as to which one you might get.

6/10 Okay

Bart, Greater Brisbane

Liked: Staff & service
Disliked: Property conditions & facilities
Dated accom in good location
Great position close to Lygon Street within walking distance to trams. Common areas in need of refurb. Room basic with dated kitchen and bathroom.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
convenient
It was convenient, but would have liked a nice reception area and welcome.

4/10 Poor

bill

Disliked: Staff & service, property conditions & facilities
Needs investment
Parking and check in difficult plus replacement toilet seat too all for toilet so very unhygienic.

2/10 Terrible

graeme, hamilton

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
wotif basically stuffed up our booking! very badly
wotif stuffed up our booking. I gave specific instructions for a two bedroom apartment times two. I was given four one bedroom apartments. two of these apartments were not used as they did not meet my specific instructions. the apartments were sub standard and very very tired. "free parking" was basically not existant as the owners had sold the car spots to third parties. the keys in the apartment did not work. a very bad experience. unless I am financial compensated by at least $345, i will be taking my future bookings away from Wotif.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Easy and comfy - perfect for what we are after. We live in the country and like to have a night on town every fortnight. We stay here as great location and it's clean. Simple accommodation but perfect for what we need!

8/10 Good

Birgit, Munich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
The room was nice and clean, although the kitchen could have been better, one of the fridge shelves was broken and most of the pants and pots would have needed a thorough cleaning before using them, we only made coffee and had breakfast, so we didn't had to touch the other utensils. The room itself is nice and full of light, the bathroom looked pretty new. The parking in the back of the building was also really useful. It's really close to the Lygon street, meaning it offers a lot of Italian restaurants, little shops, cafes and bakeries, if you're good by foot, it's only a 30 min walk to the cbd.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Shocked to see mouse in room twice over two night stay. Television not working over two days

6/10 Okay

Alun, Perth

Bye bye, WiFi.
"and you can enjoy WiFi" turns out to be, "and you can enjoy WiFi for $15 per day". That was poorly put, or just plain deceptive. I suspect the latter. $15 a day is like five years ago - at five-star joints uptown. This was a major disappointment. If I had known I would have booked somewhere else as WiFi is important to me for business.

8/10 Good

Doobs, Victoria

Liked: Property conditions & facilities, room comfort
Pleasant apartments-would stay again
Very pleasant apartments. Secure parking. Room very nicely furnished and laid out. Kitchenette well set up...FULL OVEN! Off-site staff VERY pleasant, professional, courteous. Given its location was pleasantly surprised by no "street noise". I was a 1-night booking. Would definitely stay here again.