Ratings based on 302 Verified Reviews

4.0 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

LET'S DO IT AGAIN

Posted Sep 18, 2017
Pros: Clean. No odor. Nice rooms
Cons: Breakfast..
Location: Everything..its right in a mall plaza!
I drove down from Orlando a week after Hurricane Irma. My arrival was later than I wanted it to be and due to the large demand for hospitality I was kind of worried about "room swapping" and/or "re-booking" (you all know what I'm talking about), this, however, was never an issue. It was as if they were just waiting on me to show up. What a smooth booking. They guided me right into what seemed to be a gorgeous mini apartment, I mean this was not just an oversized room. In any case they exceeded my expectations for that more than fair cost I was charged...I mean it thank you if you guys on the staff get to read this ..I will surely come back.
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
Dexter, thanks for being our guest. We are immensely pleased to know we exceeded your expectations and that you also liked the value of your stay at Extended Stay America. We all would like to thank you for the review and invite you on another outstanding visit in the near future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dearborn, Mi

nice hotel

Posted Aug 1, 2017
Beds a little too hard. Overall nice place to stay.
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Sue, thank you for being our guest at Extended Stay America - Melbourne - Airport. It’s nice to know you enjoyed your time with us, but we are sorry that you were not satisfied with our beds. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
4 out of 5
by Albert

Posted Jun 25, 2017 on Hotels
it was a relaxing 2 days nice breakfast room was good the desk clerks was efficient and very polite
Comment from Hotel Management
Jun 27, 2017 by Manager, Hotel Management
Albert, it was a pleasure having you as our guest at Extended Stay America - Melbourne - Airport. It's great to know everything we have to offer worked well for you which led to a comfortable stay. We hope to be of your service again on your next trip. Sincerely, General Manager
4 out of 5
by william

Posted Jun 14, 2017 on Hotels
The hotel was nice and clean. Wifi was spotty at best. Other than that it was a nice stay.
Comment from Hotel Management
Jun 16, 2017 by Manager, Hotel Management
William, thank you for being our guest at Extended Stay America -Melbourne - Airport. It’s nice to know you had a pleasant stay and that you liked our clean facilities. We appreciate your feedback and hope to see you again soon. Sincerely, General Manager
5 out of 5
by John

A pleasant quiet break

Posted May 24, 2017 on Hotels
Extended stay America is a no frills 'does what it says on the box hotel' the staff were friendly, helpful and efficient. The room layout was good witha novel swivel system so the TV could be seen in the room or from the bed. It had a comfortable feel about it and we could easily have stayed longer were it not for a committed schedule. Melbourne has a lot to offer for a family holiday vacation and Extended Stays room rates would help the family budget go further.
Comment from Hotel Management
May 26, 2017 by Manager, Hotel Management
John, thank you for selecting Extended Stay America - Melbourne - Airport. We are pleased to know that you found us to be good value, liked your comfortable suite and our friendly and professional staff. Thanks for being our guest, and we look forward to seeing you and your family again soon. Sincerely, General Manager
3 out of 5
by DANETTE M

Posted May 10, 2017 on Hotels
The place had a bad smell especially in the hallway.
Comment from Hotel Management
May 12, 2017 by Manager, Hotel Management
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for the cleanliness issue you encountered during your stay and regret the inconvenience it caused. I have shared your concerns with my housekeeping team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to welcome you back soon! Sincerely, General Manager
5 out of 5
by Gordon

Great place to stay

Posted Apr 15, 2017 on Hotels
We were so happy with our room and the hotel we extended our stay . The rooms have all just been redone and very comfortable. Great to have a kitchen to prepare meals plus access to the BBQ. The pool was chilly but we did get in and enjoyed very much . The staff at the front desk couldn't have been better. Very helpful and friendly . Great location . Places to eat within walking distance and lots of shopping close by . Could not find anything to complain about.
Comment from Hotel Management
Apr 17, 2017 by Manager, Hotel Management
Gordon, we appreciate your review of Extended Stay America - Melbourne – Airport. Thank you for highlighting our convenient location and it's great to read you enjoyed your room with kitchen amenities, along with the service from our Front Desk associate. Thanks for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, General Manager
5 out of 5
by Robert

Posted Apr 6, 2017 on Hotels
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
Robert, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Melbourne - Airport and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Mar 19, 2017
It was a good experience with this hotel.I highly recommend it
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for sharing your wonderful experience with future travelers. We are thrilled you enjoyed your time at Extended Stay America - Melbourne - Airport and were satisfied with all that we have to offer. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
2 out of 5
by Shirley

Posted Mar 2, 2017 on Hotels
No king size beds. Air conditioner too close to bed. Blows cold air on you. Toilet was not clean