Ratings based on 312 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Connecticut

Up grade

Posted Oct 30, 2017
We originally had reservations at a different hotel, but after realizing the pictures were clearly misleading expedia was great at assisting us with this hotel. They allowed us to check in at 2 am. It was definitely an up grade. Very pleased with everything.
Comment from Hotel Management
Nov 1, 2017 by Hotel Management , Hotel Management
Debbie, thanks for the wonderful feedback. We are glad to know your stay with us was satisfactory. It was a pleasure serving you at Extended Stay America, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location!

Posted Oct 25, 2017
Short but pleasant stay. Very close to all we needed.
Comment from Hotel Management
Oct 26, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that you enjoyed the convenience of our location. It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando Florida

Posted Oct 14, 2017
Nick was at the desk and use very nice. He help me with anything I needed
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
Steve, thank you so much for the wonderful review, most especially the kind comments about Nick. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. Thanks for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Didn't stay at hotel. When I arrived, no hot water

Posted Oct 10, 2017
Pros: Front desk staff - Nick
Cons: Have hot water
Location: I was there for a business meeting.
Had to find another hotel because of the no hot water issue. Front desk staff said they wouldn't send a charge to Expedia and were nice about referring me to a nearby property.
Comment from Hotel Management
Oct 12, 2017 by Hotel Management , Hotel Management
Thank you for your feedback. We are sorry for not meeting your expectations and not able to accommodate you. Please consider choosing us again so we can provide you with a much better experience you deserve. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Utah

Not as advertised!

Posted Oct 10, 2017
Pros: Not much.
Cons: stop false advertising.
No breakfast just snacks, no hot water for four days, bed very uncomfortable. Had kitchen but no pots or pans to cook with useless.
Comment from Hotel Management
Oct 12, 2017 by Hotel Management , Hotel Management
Dan, it is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2017
Staff was awesome and the hotel was kept clean all the time
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Thank for choosing Extended Stay America for your stay. We are happy to know all went great during your stay and that you were impressed with our courteous associates. It was a pleasure serving you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

LET'S DO IT AGAIN

Posted Sep 18, 2017
Pros: Clean. No odor. Nice rooms
Cons: Breakfast..
Location: Everything..its right in a mall plaza!
I drove down from Orlando a week after Hurricane Irma. My arrival was later than I wanted it to be and due to the large demand for hospitality I was kind of worried about "room swapping" and/or "re-booking" (you all know what I'm talking about), this, however, was never an issue. It was as if they were just waiting on me to show up. What a smooth booking. They guided me right into what seemed to be a gorgeous mini apartment, I mean this was not just an oversized room. In any case they exceeded my expectations for that more than fair cost I was charged...I mean it thank you if you guys on the staff get to read this ..I will surely come back.
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
Dexter, thanks for being our guest. We are immensely pleased to know we exceeded your expectations and that you also liked the value of your stay at Extended Stay America. We all would like to thank you for the review and invite you on another outstanding visit in the near future. Sincerely, General Manager
4 out of 5
by William

Good stay

Posted Aug 17, 2017 on Hotels
Nick at the front desk made my stay. After a disastrous start, he worked things out and found me a new room. Everything smooth after that.
Comment from Hotel Management
Aug 19, 2017 by Manager, Hotel Management
William, thank you for staying at Extended Stay America. We are delighted to read you had an overall nice time with us and that you were impressed with the service provided by Nick. I will be sure to share your compliments with him. That being said, I am sorry if any inconvenience was experienced while you were here. Please come back and stay with us again. Sincerely, General Manager
3 out of 5
by Eric

Good enough, not great.

Posted Aug 6, 2017 on Hotels
The staff was unfailingly friendly and helpful. The pots/pans/dishes (that you have to ask for) was only fair, I could have used a chopping knife, maybe a bread knife and a large bowl or two. If all you want is a couple of eggs & toast, you'll be fine. Having an actual oven was a plus. The wi-fi did not have sufficient bandwidth to stream video. The bed was reasonably comfortable, climate control more than adequate (if a bit loud). If I need to go visit that customer again, I'll probably stay there again, but I'll be better prepared.
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Eric, thank you for staying with us and letting us know your overall visit was pleasant. We are glad that you liked our courteous service and your comfortable room. However, we are sorry that you were unhappy with our internet service. It is good to know this did not overshadow your otherwise positive stay with us and that you will consider visiting us again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Dearborn, Mi

nice hotel

Posted Aug 1, 2017
Beds a little too hard. Overall nice place to stay.
Comment from Hotel Management
Aug 2, 2017 by General Manager, Hotel Management
Sue, thank you for being our guest at Extended Stay America - Melbourne - Airport. It’s nice to know you enjoyed your time with us, but we are sorry that you were not satisfied with our beds. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager