Ratings based on 1,879 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Quiet Laneway Aparthotel but great location

Posted Mar 16, 2017
Pros: Location. Clean, modern rooms. Very nice staffs!!
Cons: Could provide disposable toothbrush & toothpaste maybe indoor slippers, as everything else was perfect for travellers and business travellers.
Location: Very short walk away from State Library, Melbourne Central and Old Melbourne Gaol. Easily accessible to Free Tram Zone and Central Shopping areas.
Hidden in a small laneway, however very close proximity to city centre. Tends to be quiet and deserted at night, however it is quite safe. The studio room is very clean, good sized and have everything you need (except toothbrush and toothpaste). The kitchen area and bathroom areas are tiled, which normally gives me cold feet so I would appreciate indoor slippers like other places provide, however it was not a big deal, as I do not normally use the kitchen long term and bathroom has a bath mat.
Comment from Hotel Management
Mar 21, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We appreciate that you enjoyed the service from our staff, the location and our apartments. We would like to welcome you back in the future. Kind regards, Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Clean and Great Staff

Posted Mar 16, 2017
Pros: Everything
Cons: Nothing
Location: Close to Train Station and Melbourne Hall
We stayed in the twin room, which was very clean. The staff were fantastic and overall we were very happy.
Comment from Hotel Management
Mar 21, 2017 by Fraser Place Melbourne, Hotel Management
Dear GUest, Thank you for your feedback on your stay with us. We are happy to see that you enjoyed our property and we would love to see you return in the future. Kind regards, Management
2 out of 5
by A verified traveler from W

Not what I would call VIP

Posted Mar 13, 2017
Overall just a very average stay.. staff not overly friendly or helpful, hotel not that clean, facilities not that great. Don't know how this made it to Expedia VIP- no upgrade offered to us or anything.. at other Expedia VIP hotels we have received drinks on arrival, upgrades, dinners, discounts etc. here we got nothing like that. Should of booked somewhere cheaper and better!
Comment from Hotel Management
Mar 16, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We apologise if we fell short of your expectations on this occasion. We do try to offer guests upgrades where possible and i will investigate what inclusions we fell short of delivering to you in regards to your reservation. Please accept my apology if you felt you did not receive the inclusions that were meant to . I will investigate this further. Kind regards management.
5 out of 5
Recommended
for Everyone
by A verified traveler

Consistently good service.

Posted Feb 20, 2017
Location: Close by a great coffee shop, the League of Honest Coffee, as well as other good restaurants. A supermarket is about a block a way.
Stayed at Frasers Place Melbourne 4 times over past 2 years. The rooms are well appointed and clean. Good service from counter staff.
Comment from Hotel Management
Mar 3, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. it really makes us smile to know that you continue to return and stay with us. It's nice to know that you enjoy the service from our staff, the location and you enjoy the accommodation. we look forward to welcoming you back in the future. Kind regards, Management
3 out of 5
by A verified traveler from Sydney, Australia

Nice hotel. Location could be better

Posted Jan 25, 2017
Nice hotel, room is bigger than usual hotels. The room is pretty normal. Hotel location and entrance is in a small lane. A bit of walk going to bourke street mall or anything around that area.
Comment from Hotel Management
Jan 30, 2017 by Management, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. It's unfortunate our location was not of convenience for you, as we are close to public transport. We hope to welcome you back to our hotel very soon! Kind regards, Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Great Location close to everything. Friendly staff.
Comment from Hotel Management
Jan 30, 2017 by Management, Hotel Management
Dear Guest, Thank you for your review on our hotel. Glad, that you found our location and staff great. We look forward to welcoming you back in the future. Kind regards, Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice room

Posted Jan 23, 2017
Basic apartment in melb nice room Need more staff in hand when you checkin
Comment from Hotel Management
Jan 30, 2017 by Kind regards, Management, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. Will take your feedback on board to improve our services.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Posted Jan 16, 2017
Good location just about two blocks away from main CBD area. The room was incredibly spacious and comfortable with a really nice bed and great air con which was lovely to come home to after a day spent roaming around in the summer. The bathroom was modern and updated. Staff is very attentive to any needs you may have and are able to answer most questions about the CBD as well!
Comment from Hotel Management
Mar 7, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We are happy that you enjoyed the location, your accommodation and the service from our staff. We look forward to welcoming you back in the future. Kind regards, Management
3 out of 5
by A verified traveler

More student accommodation in the city

Posted Jan 15, 2017
Hefty $150 deposit required. Checked in on the weekend while waiting for money to clear to my account. Had to overdraw a bank account just to get the $150 deposit required. Movies are $15.95 each to watch. Downstairs area quite cramped and boxed in.
Comment from Hotel Management
Mar 7, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We apologise if you weren't explained the process of the pre-auth on your credit card. It is a policy that we must take a credit card pre-auth or cash deposit which is returned on check out. We note your feedback on our reception area, but unfortunately cannot amend this due t our property constraints. we would love to welcome you back in the future. Kind regards, Managment
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Good location at edge of city centre

Posted Jan 12, 2017
Pros: Clean, comfortable and functional rooms. Helpful and friendly staff.
Cons: Rooftop terrace could be open later in the evenings.
Location: Short walk to the city centre, Lygon Street, Fitzroy, the Exhibition Buildings.
Very pleasant stay. The room was very good value for money, staff were helpful and the location excellent.
Comment from Hotel Management
Jan 17, 2017 by Fraser Place Melbourne, Hotel Management
Dear Guest, Thank you for your feedback. We are happy that you enjoyed your apartment and the service from our staff. We will definitely look at extending the rooftop hours to suit the daylight savings period. We look forward to welcoming you back in the future. Kind regards, Management