Interior entrance

Reviews of Great Southern Hotel Melbourne

3.5 out of 5
Great Southern Hotel Melbourne
44 Spencer Street, Melbourne, VIC

Reviews

8.2

Very Good

Rating 10 - Excellent. 452 out of 1136 reviews" "
Rating 8 - Good. 440 out of 1136 reviews" "
Rating 6 - Okay. 160 out of 1136 reviews" "
Rating 4 - Poor. 51 out of 1136 reviews" "
Rating 2 - Terrible. 33 out of 1136 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Codey

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Mike on Mar 28, 2024
Dear Codey,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant
Stayed 2 nights in Mar 2024
Response from Mike on Mar 26, 2024
Hi Brian,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 Good

Jean, Cronulla

Liked: Cleanliness, staff & service, property conditions & facilities
Good value Good breakfastConvenient for train , tram and river
Stayed 4 nights in Mar 2024
Response from Mike on Mar 25, 2024
Hi Jean,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient to the train station and Skybus, has friendly staff and a good breakfast
Stayed 1 night in Mar 2024
Response from Mike on Mar 22, 2024
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locatio. Quiet and clean staff great
Stayed 2 nights in Mar 2024
Response from Mike on Mar 21, 2024
Dear Alison,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!

8/10 Good

Gwen

Liked: Cleanliness, staff & service, property conditions & facilities
The shower was over the bath and very slippery. Not safe!
Stayed 1 night in Mar 2024
Response from Mike on Mar 21, 2024
Hi Gwen,Thank you for bringing this to our attention. We apologize for any inconvenience caused. However, we are glad to inform you that all our bathtubs are equipped with anti-slip measures. We take the safety of our guests very seriously and always try to ensure a comfortable and safe stay. Please let us know if there is anything else we can assist you with.

6/10 Okay

Monique

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Room was ok. The floor in the room creaked as I walked. There was a few hairs left on the bathroom floor and a black curly hair on the bed sheets. The entrance to the hotel is full of people smoking at all times of the day. There is a guest laundry that charges $4 a load.
Stayed 3 nights in Mar 2024
Response from Mike on Mar 20, 2024
Dear Monique,Thank you for your feedback. We want you to know that we take your concerns seriously, and we have informed our housekeeping team to investigate the matter. We would like to apologize for any inconvenience caused and assure you that we will take the necessary steps to address the issue. Please note that our front office team is available 24/7 to assist you with any concerns during your stay. They are always happy to help you in any way possible. Thank you for bringing this to our attention, and we look forward to hosting you again soon.

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It serves a purpose for catch the train and skybus
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Hi Craig,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!

10/10 Excellent

John H, Frederick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funny elevator setup, specially if you are above 5th floor. No freezer in fridge. All lights always on after room service. Programming of A/C not intuitive. Loud bathroom exhaust.
Stayed 7 nights in Mar 2024
Response from Mike on Mar 18, 2024
Hi John,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We appreciate your amazing rating and look forward to welcoming you back soon.

10/10 Excellent

Charchita

It was good near the southern cross station and city which made my stay great.
Stayed 3 nights in Mar 2024
Response from Mike on Mar 19, 2024
Dear Charchita,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

Marise

Liked: Staff & service
Disliked: Property conditions & facilities
Good location if you are going to marvel stadium.
Stayed 1 night in Mar 2024
Response from Mike on Mar 13, 2024
Hi Marise,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

John

I didn’t like the noise of footsteps pacing up and down in the room from above me , that continued until 1am in the morning until I yelled at them to shut up and and then they recommenced again at 5.30 am
Stayed 1 night in Mar 2024
Response from Mike on Mar 13, 2024
Hi John,Thank you for staying with us. Please be informed that our front office team is available 24/7 to assist you with any concerns or issues, such as noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transport Clean and affordable accommodation Helpful and friendly staff
Stayed 1 night in Mar 2024
Response from Mike on Mar 12, 2024
Hi Linda,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!

10/10 Excellent

Deborah S., St George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Mike on Mar 11, 2024
Hi Deborah,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

6/10 Okay

Melinda

Liked: Cleanliness
Disliked: Staff & service
Arrived at midnight from an international flight. Cold reception from the man behind the screen. Asked to complete safety questions and immediately felt that I'd chosen the wrong place to stay but too late to go elsewhere. Was asked for ID and a copy of my passport was taken. Uncomfortable about this given potential ID theft. I would like to know if the hotel then destroys this. Very noisy in the room with many doors banging, probably as the result of the strange open layout into a huge internal foyer. You get what you pay for... no frills. Won't return.
Stayed 1 night in Feb 2024
Response from Mike on Mar 7, 2024
Hi Melinda, Thank you for sharing your experience. We apologize for any inconvenience during your arrival. To enhance security, guests are required to register at reception with a valid government-issued photo ID. Rest assured, guest information is securely stored for 14 days, accessible only to management, and promptly destroyed. We hope this addresses your inquiry. Additionally, our front office team is available to assist you with any concerns or issues you may have, such as noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

8/10 Good

Rosalee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is so convenient to Southern Cross Railway Station. My two friends and I were very happy thank you. Lovely and clean, staff most helpful.
Stayed 1 night in Mar 2024
Response from Mike on Mar 7, 2024
Dear Rosalee,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spencer Street is a very busy thoroughfare. Noisy and dirty. I side the hotel you do not hear the noise
Stayed 2 nights in Mar 2024
Response from Mike on Mar 6, 2024
Hi Sheila,We're glad to hear you had a good time at The Great Southern Hotel. This motivates us to continue providing outstanding service to all of our guests. Our entire team would like to thank you! We hope to see you again at The Great Southern Hotel in the near future. Have an awesome day!

8/10 Good

Emily

Stayed 3 nights in Feb 2024
Response from Mike on Mar 26, 2024
Dear Emily,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

6/10 Okay

Kevin

Traveled with group
Disliked: Property conditions & facilities
Needs a little maintenance. Expensive for what it was
Stayed 1 night in Mar 2024
Response from Mike on Mar 5, 2024
Hi Kevin,Thank you for your feedback. We sincerely apologize that we didn't meet your expectations. Could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.

8/10 Good

Zenaida, Los Angeles

Liked: Cleanliness
Convenient pick up point for our full day tour. Very close to landmarks and shopping areas. There’s a Skybus from the airport to Spencer St terminal walking distance to hotel.
Stayed 1 night in Mar 2024
Response from Mike on Mar 6, 2024
Hi Zenaida,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 Good

Yvonne Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Threat location
Stayed 4 nights in Feb 2024
Response from Mike on Mar 4, 2024
Hi Yvonne,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 Good

gregor

Liked: Staff & service
Easy to get to from airport. 1 bus & 4 min walk. Was able to check in at 2am and given an extra hr to check out
Stayed 1 night in Mar 2024
Response from Mike on Mar 4, 2024
Hi Gregor,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because the price is reasonable and it's convenient
Stayed 1 night in Mar 2024
Response from Mike on Mar 4, 2024
Hi Richard,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

4/10 Poor

Davina

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Did not look like the pictures, sheets were scratchy and made your skin itch. Felt like we were bitten all night
Stayed 1 night in Feb 2024
Response from Mike on Mar 1, 2024
Dear Davina,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We have informed the housekeeping team about your concerns, and they will investigate the matter. Rest assured, we have a rigorous pest control program in operation. Thank you again and have a great day!

8/10 Good

Lyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at Great Southern for years although clean the rooms are starting to look a bit tired, but will still go on using.
Stayed 1 night in Feb 2024
Response from Mike on Feb 27, 2024
Hi Lyn,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Need a safety rail on 3rd floor on way to room 320.
Stayed 1 night in Feb 2024
Response from Mike on Feb 27, 2024
Hi Michael,Thank you for choosing to stay with us. We appreciate your amazing rating and value your suggestions. Your feedback will be shared with the team. Have a good day!

8/10 Good

Andrew

Liked: Cleanliness
Ab
Stayed 3 nights in Feb 2024
Response from Mike on Feb 27, 2024
Hi Andrew,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

6/10 Okay

Tracy

Traveled with group
Liked: Staff & service, property conditions & facilities
Not much room security
Stayed 1 night in Feb 2024
Response from Mike on Feb 26, 2024
Hi Tracy,Thank you for your feedback. We sincerely apologize that we didn't meet your expectations. Could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.

6/10 Okay

hazza

Business traveler
Liked: Staff & service, amenities
Bed cover ,tv , noise the road
Stayed 3 nights in Feb 2024
Response from Mike on Feb 23, 2024
Hi Hazza,Thank you for your feedback. However, could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with access to transport, restaurants and river
Stayed 2 nights in Feb 2024
Response from Mike on Feb 23, 2024
Hi Kirsty,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

Paw Chu

Traveled with family
Liked: Cleanliness, staff & service
N/A
Stayed 2 nights in Feb 2024
Response from Mike on Feb 23, 2024
Dear Paw Chu,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

8/10 Good

Alexia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. Just the bed is not that comfortable for me. And the elevator need to be clean everyday.
Stayed 4 nights in Feb 2024
Response from Mike on Feb 22, 2024
Hi Alexia,Thanks for sharing your thoughts with us. This will help us identify the needs of our guests. I will have this tackle with the rest of the team!

8/10 Good

Harpreet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Feb 2024
Response from Mike on Feb 19, 2024
Dear Harpreet,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for Taylor Swift Eras Tour budgeting wise. Just the wrong end of town for the concert as it is away from the MCG. Would stay again for a general Melbourne holiday. Close to Spencer street station and skybus to airport. Would love more power points as the two in the bathroom did not work.
Stayed 2 nights in Feb 2024
Response from Mike on Feb 19, 2024
Hi Lisa,Thank you for your feedback! We're delighted you found our location convenient for general Melbourne exploration and transportation. We are looking forward to welcoming you back for your next visit!

8/10 Good

Nicola

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean and simple. Facilities a bit old and dingy. Staff were helpful and kind.
Stayed 1 night in Feb 2024
Response from Mike on Feb 19, 2024
Hi Nicola,Thank you for choosing to stay with us and for sharing your valuable feedback. We appreciate your amazing rating and look forward to welcoming you back soon.

8/10 Good

Alexia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 5 nights in Feb 2024
Response from Mike on Feb 19, 2024
Hi Alexia,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

Roslyn

Liked: Cleanliness, staff & service, amenities
I didn't like the 7 steps leading to the mezzanine level rooms. This was not indicated on the website and I was travelling with a broken arm. Moving from lift to the room was a struggle.
Stayed 1 night in Feb 2024
Response from Mike on Feb 19, 2024
Hi Roslyn, Thank you for staying with us. We are sorry for the inconvenience you experienced during your stay. If you book with us again, kindly make notes or ask our reservation team for any recommendations. Have a great day!

6/10 Okay

Zataliah

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
super convenient as it’s so close to the train station, everything was very good except the shower, as the whole roof started dripping water and there was no shower door so the room kinda floods
Stayed 1 night in Feb 2024
Response from Mike on Feb 19, 2024
Hi Zataliah,Thank you for staying with us and sharing your feedback. We have informed the maintenance team regarding your concerns about your room, and they will investigate the matter. Thank you for letting us know. Have a great day!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure staying here
Stayed 1 night in Dec 2023
Response from Mike on Feb 14, 2024
Hi Stacey,Happy Valentine's Day! Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mike on Feb 13, 2024
Hi Michael,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice affordable accommodation close to crown and train station
Stayed 3 nights in Dec 2023
Response from Mike on Feb 12, 2024
Hi Bruce,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was satisfactory but the bathroom door handle was not attached on one side and the loo seat not screwed on.
Stayed 1 night in Feb 2024
Response from Mike on Feb 12, 2024
Hi Naomi,Thank you for sharing your feedback. We have informed the maintenance team regarding your concerns, and they will investigate the matter. Thank you for letting us know, and we look forward to hosting you again soon.

2/10 Terrible

Todd

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People running up and down the hallways at midnight and 3 am....didn't get much sleep. Usually quiet, but there must have been a pack of muppets allowed in.
Stayed 2 nights in Feb 2024
Response from Mike on Feb 7, 2024
Hi Todd,Thank you for staying with us. Please be informed that our front office team is available to assist you with any concerns or issues you may have, such as bedding and noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Kind regards,MikeThe Great Southern Hotel Management

10/10 Excellent

Tia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy to check in and out, close to a lot of public transportation and east to find good eats
Stayed 1 night in Feb 2024
Response from Mike on Feb 6, 2024
Hi Tia,We appreciate your feedback regarding your recent stay with us. Thank you for the perfect score. We take it as a reflection of your satisfaction while staying with us. We look forward to hosting you again soon.

8/10 Good

Siaosi

Liked: Cleanliness, staff & service, property conditions & facilities
Afortable
Stayed 6 nights in Jan 2024
Response from Mike on Feb 5, 2024
Hi Siaosi,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

4/10 Poor

Moupriya Mukherjee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mike on Jan 31, 2024
Hi Moupriya,Thank you for giving us a score following your recent stay with us. However, it seems like you were not fully satisfied with your experience. It would be helpful for us if you could elaborate on which part of our service you think we need to improve. Your insights are valuable to us. Thank you again, and have a great day!

8/10 Good

Neta

Traveled with group
Liked: Amenities
Close to transport
Stayed 5 nights in Jan 2024
Response from Mike on Jan 30, 2024
Hi Neta,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.

10/10 Excellent

Karen, Spokane Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists were really great at collating all my bookings so I could stay in the same room for my 8 day stay. I had plans change so had three bookings at this hotel and they were quite helpful at arranging these bookings into one room. Very helpful!
Stayed 3 nights in Jan 2024
Response from Mike on Jan 30, 2024
Hi Karen,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!

8/10 Good

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and a fast check In
Stayed 1 night in Jan 2024
Response from Mike on Jan 29, 2024
Hi Scott,We are thankful for your feedback. Your satisfaction is our priority, and we are glad you enjoyed your stay with us. Please do not hesitate to call us for another booking in the future. Have a great one!

6/10 Okay

Lesley

Traveled with partner
Disliked: Staff & service
Location was great
Stayed 1 night in Jan 2024
Response from Mike on Jan 29, 2024
Hi Lesley,Thank you for taking notice of how good our property was located. We look forward to hosting you again soon. Have a great day!