Ratings based on 528 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melbourne, Australia
Disappointing for a 4 star hotelPosted May 28, 2017
Nice room, and the bed was comfortable. The mini fridge was very noisy! It wasn't that annoying during the day, but when I went to sleep...wow, it was all I could hear! The buzzing was driving me crazy. I actually tried to turn it off at the powerpoint, but unfortunately I couldn't reach it. Staff were pleasant, but they told me about the security deposit last minute. I think that a $300 deposit is a bit ridiculous. They also tried to charge my card about 3 hours before my check-in time! I didn't give them permission to do that. I was told that I could pay for everything at the end of my stay. Very lousy. I expected better from a 4 star hotel.
by A verified traveler
Wonderful stay, worth it!!Posted Mar 23, 2017 on Hotels
High tech room (Apple tv etc) and really nice furnishings, colours and spacious. Bathroom had lots of counter space. Nice lighting. Good location. Parking is a little tough to figure out first time, but after that was great. Valet parking fee very reasonable. This hotel will spoil you, it is the best Best Western hotel we have experienced, just a caution don't expect the same experience in other Best Westerns, they are not all created equal. Overall, amazing room, great experience.
by The best beds in the suburbs from Very handy in attending events in Kew
Beautiful gem in the suburbsPosted Mar 22, 2017 on Hotels
Surprisingly high quality hotel.
for Everyoneby A verified traveler from Brisbane
Good hotel with easy tram access to city.Posted Mar 20, 2017 on Wotif
Staff were pleasant and room was comfortable and clean.
for Everyoneby A verified traveler from victoria
Great stay close to CBDPosted Mar 19, 2017 on Wotif
Family loved stay - spacious clean and quiet suburb
for Everyoneby A verified traveler from melbourne
Perfect locationPosted Mar 16, 2017 on Wotif
Great experience would go there again that's for sure
Posted Mar 8, 2017 on Hotels
Excellent that they allow us to have a breakfast meeting that goes for 2 hours, without interuption
by A verified traveler
A+Posted Mar 2, 2017 on Hotels
A+ great place to stay
for Everyoneby A verified traveler from Regional Vic
Excellent position on that side of city.Posted Feb 26, 2017 on Wotif
Pros: Friendly, all necessary comforts, quiet & well priced.
Cons: Open the bar earlier!
Location: Central to Balwyn village.
Welcoming staff member greeted us after a long drive. Hotel had a warm, friendly and occupied feel about it. Valet service took care of car parking. Wall-to-wall clean, modern facilities. Room was spotless & quiet with an extremely comfortable bed. Left early before having breakfast but brekky room looked very appealing. Great "Old style" service & comfort.10/10!
Posted Feb 23, 2017 on Hotels