Ratings based on 528 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Melbourne, Australia

Disappointing for a 4 star hotel

Posted May 28, 2017
Nice room, and the bed was comfortable. The mini fridge was very noisy! It wasn't that annoying during the day, but when I went to sleep...wow, it was all I could hear! The buzzing was driving me crazy. I actually tried to turn it off at the powerpoint, but unfortunately I couldn't reach it. Staff were pleasant, but they told me about the security deposit last minute. I think that a $300 deposit is a bit ridiculous. They also tried to charge my card about 3 hours before my check-in time! I didn't give them permission to do that. I was told that I could pay for everything at the end of my stay. Very lousy. I expected better from a 4 star hotel.
5 out of 5
by A verified traveler

Wonderful stay, worth it!!

Posted Mar 23, 2017 on Hotels
High tech room (Apple tv etc) and really nice furnishings, colours and spacious. Bathroom had lots of counter space. Nice lighting. Good location. Parking is a little tough to figure out first time, but after that was great. Valet parking fee very reasonable. This hotel will spoil you, it is the best Best Western hotel we have experienced, just a caution don't expect the same experience in other Best Westerns, they are not all created equal. Overall, amazing room, great experience.
4 out of 5
by The best beds in the suburbs from Very handy in attending events in Kew

Beautiful gem in the suburbs

Posted Mar 22, 2017 on Hotels
Surprisingly high quality hotel.
4 out of 5
for Everyone
by A verified traveler from Brisbane

Good hotel with easy tram access to city.

Posted Mar 20, 2017 on Wotif
Staff were pleasant and room was comfortable and clean.
5 out of 5
for Everyone
by A verified traveler from victoria

Great stay close to CBD

Posted Mar 19, 2017 on Wotif
Family loved stay - spacious clean and quiet suburb
5 out of 5
for Everyone
by A verified traveler from melbourne

Perfect location

Posted Mar 16, 2017 on Wotif
Great experience would go there again that's for sure
5 out of 5
by Peter

Posted Mar 8, 2017 on Hotels
Excellent that they allow us to have a breakfast meeting that goes for 2 hours, without interuption
5 out of 5
by A verified traveler


Posted Mar 2, 2017 on Hotels
A+ great place to stay
5 out of 5
for Everyone
by A verified traveler from Regional Vic

Excellent position on that side of city.

Posted Feb 26, 2017 on Wotif
Pros: Friendly, all necessary comforts, quiet & well priced.
Cons: Open the bar earlier!
Location: Central to Balwyn village.
Welcoming staff member greeted us after a long drive. Hotel had a warm, friendly and occupied feel about it. Valet service took care of car parking. Wall-to-wall clean, modern facilities. Room was spotless & quiet with an extremely comfortable bed. Left early before having breakfast but brekky room looked very appealing. Great "Old style" service & comfort.10/10!
4 out of 5
by Shuo

This traveler left a rating score only Posted Feb 23, 2017 on Hotels