Ratings based on 1,406 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Wellington, NZ

Okay - A bit out of the way

Posted Aug 25, 2015
Pros: We chose this hotel on price as were on a budget.
Cons: Perhaps a coat of paint and more affective lighting in the room.
Location: Location is about a 10 minute walk to the centre of the CBD, could be a bit much if one has children but is only a short walk to the Bourke St tram.
This IBIS hotel was in okay condition, the room we had was a little small with not much room for luggage. The room was clean on arrival and made up every day. The front desk staff were pleasant and check in and out was quite fast.
Comment from Hotel Management
Aug 26, 2015 by ibis, Hotel Management
thanks for your feedback - we are delighted that your found things to your liking. - rooms are compact. many thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Central location

Posted Aug 23, 2015
Pros: It's location for public transport
Cons: Not having to pay for storing luggage securely
Location: Located in cbd close to Southern Cross Station. Walking distance to Etihad Stadium and close to trains and trams for shopping
Friendly staff and the room was clean and comfortable
Comment from Hotel Management
Aug 25, 2015 by ibis, Hotel Management
many thanks great to hear from you - the team work hard to keep things in good order.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2015
reception staff are a little cool and the price from thursday night to friday night doubled so I moved elsewhere
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Happy Travellers

Posted Aug 22, 2015
Location: Only 3-4 minutes from the train station and the tram. Also if you are coming from the airport the sky bus at end of street. Etihad stadium 10 min walk
Room was good nice clean fairly spacious. Bathroom was adequate had to step into bath to have shower not a problem for most but could be for some. Staff were excellent tried to help with directions to places we needed. Wouldn't hesitate to stay again
Comment from Hotel Management
Aug 25, 2015 by ibis, Hotel Management
we look forward to welcoming you back - thanks for providing us with feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

good location, reasonable price

Posted Aug 21, 2015
Pros: very comfortable bed
Cons: air con is too noisy, control panel can't turn off
good location, reasonable price, staff are nice and resourceful, everything good just the air con is too noisy
Comment from Hotel Management
Aug 25, 2015 by ibis, Hotel Management
great to hear so much was good - apologies the air con was noisy we have had maintenance look at it.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from cairns

Little hotel in town close to everything

Posted Aug 19, 2015
Pros: The staff were the best thing about this hotel, it was clean but the room was very small, it was ok for a short business trip but not for families
Cons: the water needs to get hotter quicker
It was what I expected, clean tidy and ok for one person, staff were nice which made the stay a lot better because you wouldn't stay there for the outlook or room size, it is close to everything, including attractions and tram stops, I liked the option of sustainable services, recycle bin in the room, option to change bedding every other day, it was quiet ( as best it can be for the city) and what was an ok value for money. I wouldn't recommend it for families as it isn't big enough, only good for business stays.
Comment from Hotel Management
Aug 25, 2015 by ibis, Hotel Management
thank you very much for your feedback - the style of accommodation is compact and not designed for families location makes it great value for singles and couples in the economy market.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, CBD

Location was close to Train station and trams

Posted Aug 13, 2015
Pros: handy location
Cons: Would of been nice to have a little more space to sit on two comfy chairs instead of being very poky and having to sit on your bed.
Location: location was very suitable to all attractions, trains, trams, shops
Hotel was in a great location, staff were friendly and very helpful. Room was clean and serviced every day, only downfall was its size, couldn't really relax as it was very poky, but comfortable and affordable.
Comment from Hotel Management
Aug 17, 2015 by ibis, Hotel Management
thank you for your feedback we will pass you comments on the size of the room to the owner.
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Hotel in centro ottimo per visitare Melbourne

Posted Aug 11, 2015
L'hotel è in posizione centrale, a due minuti a piedi dalla southern cross station, collegata con l'aeroporto con lo skybus. A due minuti a piedi dalle fermate del tram in free zone. Camera pulita, non molto spaziosa ma ottima per una coppia in visita a Melbourne.
Comment from Hotel Management
Aug 14, 2015 by ibis, Hotel Management
we are pleased to hear your enjoyed your visit - many thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from South Coast

Convenient location, excellent staff,

Posted Aug 11, 2015
Pros: Professional staff, clean and tidy room
Cons: Perhaps find a way to provide an evening meal.
Location: Very convenient location to all transport and city centre.
As an Accor member, I was very pleased with the service I received and the upgraded room in which I stayed. The buffet breakfast was good, however there is no restaurant in which to have an evening meal within the hotel. The hotel is down a side street with very little street appeal, however the service by all staff members was excellent. The hotel is located near Spencer Street station and the bus terminal -all very convenient. It's an easy 10 minute walk into the main city shopping centre.
Comment from Hotel Management
Aug 14, 2015 by ibis, Hotel Management
many thanks for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth WA

Centrally situated hotel.

Posted Aug 9, 2015
Pros: Hospitality from the staff and location.
Cons: Continue doing what you are currently doing - fantastic.
Location: Well situated and within walking distance to places we were interested in seeing.
From the moment we stepped through the doors of the hotel, we were warmly welcomed by the staff and our needs attended to without fuss or bother. Everything from registration until our final day, was handled with grace and care by the staff. My husband and I would not hesitate in recommending the Ibis to our friends and family - such a wonderful place. Our thanks to the wonderful staff.
Comment from Hotel Management
Aug 12, 2015 by ibis, Hotel Management
we are delighted to hear you enjoyed your stay. many thanks for your support