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Reviews of Mantra on Russell

Mantra on Russell
222 Russell Street, Melbourne, VIC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1307 out of 2305 reviews" "
Rating 8 - Good. 816 out of 2305 reviews" "
Rating 6 - Okay. 113 out of 2305 reviews" "
Rating 4 - Poor. 51 out of 2305 reviews" "
Rating 2 - Terrible. 18 out of 2305 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Silvia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff are great, comfortable beds, not noisy.
Stayed 2 nights in Feb 2024
Response from Anthony Leung on Feb 27, 2024
Thank you so much for your feedback

8/10 Good

Leanne, Lysterfield

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Feb 2024
Response from Anthony Leung on Feb 19, 2024
Thank you for your feedback.

8/10 Good

Corinne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024
Response from Anthony Leung on Feb 19, 2024
Thank you for your feedback.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Having a pool onsite was the most important feature of this hotel and the main reason I booked it along with the aparthotel features.
Stayed 4 nights in Jan 2024
Response from Anthony Leung on Jan 29, 2024
Thank you so much for your feedback!

8/10 Good

Clea

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location within walking distance of shops, dining and transport. It isn’t a full service hotel, but if hotel dining and room service isn’t something you’re after, this is a great option. Nice pool and hot tub. Breakfast buffet has a decent range of foods and they make good coffee (at additional cost). Beds are a bit springy and soft but not uncomfortable. Nespresso machine in the kitchen is a bonus. Water refilling station outside the breakfast area is great for filling your bottles with cold flat or sparkling water to take out with you for the day. Staff very pleasant and helpful. Minor irritations - wifi not great; weak exhaust fan in bathroom means it gets pretty steamy and the mirror gets badly fogged; power points in bedrooms were single and taken by lamps and very inaccessible, which was dreadful for charging devices by the bed; car parking was awkward. Nice atmosphere. I would definitely stay again.
Stayed 3 nights in Jan 2024
Response from Anthony on Jan 15, 2024
Hi Clea,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

4/10 Poor

Brenda Hazel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet apartment in an excellent location. Beware! Carparking costs 45 AUD per night, which is extortionate. If you simply drive into a nearby car park you will pay substantially less. Very poor form on part of apartment management.
Stayed 2 nights in Jan 2024
Response from Anthony on Jan 9, 2024
Hi Brenda,Thank you for taking the time to tell us about your experience at Mantra on Russell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anthony LeungRoom Division Manager

8/10 Good

Taniza

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Anthony on Jan 9, 2024
Thank you so much for your feedback!

6/10 Okay

Jelena

Traveled with family and small children
Disliked: Amenities
Good location, overall average. Quite dusty, felt the air in the rooms was quite stuffy. Carpet at the room entry has not been vacuumed for a while, there was a layer of dust on it. Needs a bit of love, i.e. small details like broken tiles in the bathroom and loose grout need to be fixed, a fresh lick of paint on high touch areas. Christmas decorations looked sad, and some common areas really need to be redone, looked dirty and run-down (balconies, pool). Had a huge black spider in one of the room ceiling corners - obviously the housekeeping missed to see it! Did not feel very welcome, staff on duty were quite disinterested… we’ll not be coming back.
Stayed 1 night in Dec 2023
Response from Anthony on Jan 9, 2024
Hi Jelena,Thank you for taking the time to tell us about your experience at Mantra on Russell. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Anthony LeungRoom Division Manager

8/10 Good

Touhidur

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super convenient location, which had access to everything that you'd need. Ideal location for really good shopping and eateries.
Stayed 6 nights in Dec 2023
Response from Anthony on Jan 9, 2024
Thank you so much for your feedback!

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love having the little kitchenette, worked well for us will return again. Good staff there around the clock.
Stayed 5 nights in Dec 2023
Response from Anthony on Dec 31, 2023
Hi Pauline,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony Leung Room Division Manager

10/10 Excellent

Yung Sern

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Kids enjoy the indoor pool and spa. Nice gym to work out in after after a full day of eat and shopping.
Stayed 1 night in Dec 2023
Response from Anthony Leung on Dec 27, 2023
Hi Yung Sem,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 Excellent

Corinne

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Anthony on Dec 27, 2023
Hi Corinne,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, room comfort
Staff were very friendly, welcoming and helpful. Rooms and facilities clean, modern and spacious. Good location, great stay
Stayed 1 night in Dec 2023
Response from Anthony on Dec 27, 2023
Hi Shannon,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 Excellent

Anthony

Stayed 4 nights in Dec 2023
Response from Anthony on Dec 27, 2023
Hi Anthony,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

8/10 Good

Jenny

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Anthony on Dec 27, 2023
Hi Jenny,We very much appreciate your comments regarding your stay at the Mantra on Russell Melbourne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 Excellent

Claire

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Couldn’t fault the service, cleanliness or amenities. The separate bedroom was perfect and suited our family needs. We will be back again!
Stayed 2 nights in Nov 2023
Response from Anthony on Nov 29, 2023
Hi Claire,We very much appreciate your comments regarding your stay at the Mantra on Russell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

8/10 Good

Karen

Liked: Cleanliness, property conditions & facilities
We have frequently stayed at the Mantra on Russell over the past 30 years and it has remained consistent. It's location is good for central Melbourne access.
Stayed 4 nights in Oct 2023
Response from Anthony Leung on Nov 29, 2023
Hi Karen,We very much appreciate your comments regarding your stay at the Mantra on Russell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

8/10 Good

Susan

Stayed 1 night in Nov 2023
Response from Anthony Leung on Nov 29, 2023
Hi Susan,We very much appreciate your comments regarding your stay at the Mantra on Russell. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Anthony LeungRoom Division Manager

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our accommodation, very spacious and well equipped. Our location was great and close to some great eating places. Would definitely recommend the mantra on russell.
Stayed 5 nights in Oct 2023
Response from MS on Oct 31, 2023
Thank you Chris for your great feedback. We hope to welcome you back in the near future!

10/10 Excellent

Paulina, Saltillo

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Love Mantra Hotel
Stayed 1 night in Oct 2023
Response from MS on Oct 31, 2023
Thank you for your 5 stay review! We hope to welcome you back soon!

10/10 Excellent

Eva

Traveled with family
Liked: Cleanliness, room comfort
Perfect location and room!
We booked a two bedroom apartment and it was honestly so spacious! Great having two toilets, perfect layout, great kitchen and so nice to have a balcony with lovely views from level 13. The indoor pool was really great to have and our two little ones enjoyed immensely. Our biggest thank you to staff who were friendly and so accomodating, especially during check out. The location was perfect! We’ve been to Melbourne many times before and this one was perfect to access good food and also things we wanted to do nearby and in Fitzroy. We’ll definitely be back!
Sunset
Stayed 3 nights in Oct 2023
Response from MS on Oct 31, 2023
Dear Eva, Thank you for your great review of our hotel. We are delighted to hear that you'll be back, we hope to see you very soon!

8/10 Good

JOHN

Traveled with family
The service and knowledge of the young lady on the bar was an embarrassment last Friday night. She was so helpful but completely untrained with liquor. She said did not have whisky and brandy so went behind the counter and got the bottles down. I asked for soda on the side with my whisky and she filled the whisky glass with tonic water. I pointed this out to her and she obligingly made me another whisky. She was very pleasant but was we thought (4 of us ) an embarrassment to Mantra. The brandy my wife had was drowned in dry ginger ale. The accomodation and general service for the week we had there was excellent . A great location.
Stayed 6 nights in Oct 2023
Response from MS on Oct 31, 2023
Dear John,Thank you for taking the time to share your feedback and bringing your experience to you attention. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We hope to welcome you back in the near future. Sincerely,Maria S

10/10 Excellent

Timothy

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
No issues, friendly staff and accomodating.
Stayed 4 nights in Oct 2023
Response from MS on Oct 31, 2023
Thank you Timothy for such great feedback. We hope to welcome you back soon!

10/10 Excellent

Jenny

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Sep 2023
Response from MS on Oct 31, 2023
Thank you for your 5 star review. We hope to welcome you back in the near future!

10/10 Excellent

Piotr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for that part of the city for our stay
Stayed 1 night in Sep 2023
Response from MS on Oct 31, 2023
Thank you Piotr for your great feedback. We hope to welcome you back soon!

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness
Very happy with our stay!
Stayed 2 nights in Sep 2023

8/10 Good

Jacqueline

Stayed 1 night in Sep 2023

10/10 Excellent

Nicola

Traveled with family
Liked: Property conditions & facilities
Great pool for kids
Stayed 1 night in Sep 2023

10/10 Excellent

Mr Timothy

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly & helpful staff. Many thanks for a great stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Lisa-Maree

Traveled with family
Great location staff really helped
Stayed 3 nights in Sep 2023

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed being close to everything we required. Would stay again.
Stayed 1 night in Aug 2023

8/10 Good

Jenny

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A comfortable night in the CBD. Close to everything we needed. Would stay again.
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms and amazing staff
Stayed 1 night in Sep 2023

6/10 Okay

Damien

Traveled with partner
Liked: Cleanliness, amenities
Not bad. Pool was great.breakfast was average. Room was ok.
Stayed 1 night in Sep 2023

10/10 Excellent

Jenness

Stayed 5 nights in Sep 2023

8/10 Good

Alanna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room to stay, clean kitchen ect basic but all you need. Basic t.v, no netflix or other streaming services. Easy parking & shopping. All near china town so heaps of food options.
Stayed 1 night in Sep 2023

8/10 Good

Douglas

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Was very convenient, breakfast was very average, for $22 it was very limited but rooms were clean, comfy beds and the pool/gym was fantastic. People on the desk were great.
Stayed 1 night in Sep 2023

8/10 Good

Joanne

Traveled with partner
Booked on Expedia requested a particular room which we were in previously, didn’t get, requested twin beds, didn’t get, requested room where bathroom wasn’t in bedroom, didn’t get and for all 3 requests there was no communication to advise otherwise. The queen or twin was a selection at booking time and I chose twin but still didn’t get it.
Stayed 3 nights in Aug 2023

4/10 Poor

Stacey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The functionality of the rooms bring down the experience. The toilet lid doesn't stay up so when you go to sit down you sit on the toilet seat AND the glass door in the shower doesn't stay open, constantly hitting you. No Fan in the bathroom but the smoke alarm is right outside the door which means the steam from the shower sets it off, resulting in a call from reception. I mean.... for the amount of money I pay for the room I expect MINIMALLY the function to be there.
Stayed 1 night in Aug 2023

10/10 Excellent

Cindy

Stayed 2 nights in Aug 2023

4/10 Poor

rebecca

Liked: Cleanliness

10/10 Excellent

Danielle

Traveled with group
Liked: Amenities
Great property, balcony, sauna, spa, pool. Large apartment that was comfortable
Stayed 2 nights in Jul 2023

10/10 Excellent

Gavin

Stayed 1 night in Jul 2023

8/10 Good

Hope

Liked: Cleanliness, amenities
Stayed 1 night in Jul 2023

10/10 Excellent

Fiona

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

James Hugh

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great accommodation in an easily accessible location
Stayed 6 nights in Jul 2023

10/10 Excellent

Cathy

Stayed 2 nights in Jul 2023

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay thank you
Stayed 2 nights in Jun 2023