Ratings based on 3,723 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Toronto

Comfortable Hotel in Melbourne

Posted Sep 24, 2016
Pros: I liked the bed, location, bathroom, lobby and housekeeping.
Cons: I had a good time, so keep up the great work :)
Location: Walkable distance from several tourist attractions such as screen worlds, federation square, princess theatre, Chinatown, etc.
The room was spacious, TV channel options were great, and the bed was comfy.
4 out of 5
by A verified traveler from Auckland NZ

excellent location

Posted Sep 21, 2016
Pros: location
Location: National gallery of Victoria Theatres queen victoria markets lovely arcades and shops
We spent 3 nights in Melbourne mainly to visit an art exhibition The location was very convenient esp combined with the trams Room small but perfectly fine Good value for the money
Comment from Hotel Management
Sep 23, 2016 by H3028-GM02@accor.com, Hotel Management
Dear Janet, Thank you very much for your time in providing a review after your recent stay with us. Glad that you found the location of the hotel is perfect for your activities whilst in Melbourne & that the hotel is good value for money. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
5 out of 5
by A verified traveler

Excellent location

Posted Sep 20, 2016
Had an amazing weekend. The location provided us with easy access to all the attractions we needed. We will defiantly stay again
Comment from Hotel Management
Sep 22, 2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your review. We're pleased to see you enjoyed the convenient location of the hotel. We look forward to welcoming you back to the hotel sooner than later. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveler from Sydney

Comfortable hotel close to shops

Posted Sep 17, 2016
The room was a little small, but still clean and comfortable. Perfect for short stays. It was also central to everything!
Comment from Hotel Management
Sep 19, 2016 by H3028-GM02@accor.com, Hotel Management
Dear Noel, Thank you for your time in providing a review. We hope to see you again soon. Sincerely, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveler from Adelaide SA

central location

Posted Sep 16, 2016
Small room and pleased it was just an overnight stay.
Comment from Hotel Management
Sep 19, 2016 by H3028-GM02@accor.com, Hotel Management
Dear Rob, I am sorry to read about your less than satisfactory stay with us. We hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveler

Steps to Shopping

Posted Sep 15, 2016
Pros: close to shopping an all amenities
Cons: Maybe a paint refresh
Location: Everything only a few metres away
Can't get any closer to Shopping. Small but well looked after rooms
Comment from Hotel Management
Sep 19, 2016 by H3028-GM02@accor.com, Hotel Management
Thank you very much for providing a review after your stay with us recently. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveler

Convinient hotel

Posted Sep 14, 2016
Efficient service, check in, check out and wifi in the room.
Comment from Hotel Management
Sep 19, 2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback. We hope your next visit would be as convenient as the previous one. Sincerely, Alex Mihardja Operational Project Manager
4 out of 5
by A verified traveler

Close to CBD shopping etc

Posted Sep 12, 2016
Pros: Close to Mall etc option of restaurant or café for meals
Room was a little small, but adequate for 1 person. Clean and close by to shops, restaurants etc
Comment from Hotel Management
Sep 14, 2016 by Sandro, Hotel Management
Dear Guest, Thank you for posting feedback in relation to your recent stay at the Mercure Welcome Hotel. I am happy to read that your stay was a comfortable one and we look forward to welcoming you again in the future. Best Regards, Sandro Vacirca Front Office Manager
3 out of 5
by A verified traveler from New Zealand

Close to shopping but very noisy.

Posted Sep 11, 2016
Pros: Location is excellent
Cons: Comfort of beds. Better quality coffee. The sachets in the bedrooms are disgusting.
We had a queen size room for the first night but it was right by the lifts and was so noisy. We upgraded our room for the remaining 7 nights at an extra cost per night and for that we got a king size bed and slightly bigger room in a quieter area. The bed was not comfortable with springs poking us in the back. They need more luxurious topper mattresses. Although the room was away form the lifts, the walls are paper thin and one night I was kept awake with someone coughing and talking all night and guests using the laundry at 3am in the morning. That said the location is excellent and if you are able to put up with noise I guess it's ok. The breakfast is not that nice. Very average.
Comment from Hotel Management
Sep 14, 2016 by Sandro, Hotel Management
Dear Sandra, Thank you for taking the time to provide feedback on your recent stay at the Mercure Welcome hotel. I would like to take this opportunity to apologise for the issues experienced in relation to your bedding. These concerns have been raised with our housekeeping team and they will look to rectify the problem. We certainly hope to welcome you again in the future to show that the issues presented on this stay are certainly isolated. Best regards, Sandro Vacirca Front Office Manager
4 out of 5
by A verified traveler

Good central location.

Posted Sep 9, 2016
Pros: The location
Cons: Carpets etc looked tired and old.
Location: Everything was within easy walking distance.
We were on the 12th floor and the lifts seemed to be erratic at times.
Comment from Hotel Management
Sep 19, 2016 by H3028-GM02@accor.com, Hotel Management
Thank you for your time in providing a feedback. I apologize for the inconveniences experienced . I hope that we can still look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager