Ratings based on 2,748 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Sep 2, 2015
Pros: Staff were very helpful, nothing was a problem.
We were very happy to be in the heart of Melbourne. The room was cosy but very clean and fine if as we were not spending a great deal of time there.
Comment from EPC
Sep 3, 2015 by H3028-GM02@accor.com, EPC
Thank you for your feedback. Very pleased to read your review after your stay with us recently. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Aug 31, 2015
Pros: The closeness to everything. Good service.
Cons: Rooms could be redecorated
Location: Great location
Room could do with a lift, painting, carpet, bathroom all look a bit tired.
Comment from EPC
Sep 2, 2015 by H3028-GM02@accor.com, EPC
Thank you for your time to provide a constructive feedback. We have an ongoing maintenance schedule in place & will continue to do so. We hope that we can still look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Location was good

Posted Aug 30, 2015
Pros: Renovated Bathroom, Location
Cons: Carpet cleaning, modernize the vibe of the whole place
Location: Melbourne CBD say no more.
Location was good, the place feels old, the room had disgusting sticky carpet but the renovated modern bathroom was nice. I'd say 3/5
Comment from EPC
Sep 1, 2015 by H3028-GM02@accor.com, EPC
Thank you for your feedback. My sincere apologies for the inconvenience experienced by the condition of the room. We hope that we can still look forward to welcoming you back in the future. Kind regards, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth W.A.

City Location.

Posted Aug 27, 2015
Pros: Comfortable size room and great location near China Town.
Cons: 2.00 pm check in was a nuisance as I arrived at 6.30 am. I was able to store my bag there, though.
Location: Very close to both China Town and the Bourke St Mall. It is right on Swanston St in the heart of the city and about 15 min walk to Fed Square.
Mercure Welcome has two fronts, Little Bourke St and Swanston St. Right in the centre of the city is excellent location. It is approx 50 metres walk to Bourke St Mall where you can catch a free city area tram to Southern Cross Station. I didn't bother with the Skybus Hotel pick up for the airport trip because the tram service in the mall was more timely. Straight to the station and jump on the skybus to the airport .
Comment from EPC
Aug 31, 2015 by H3028-GM02@accor.com, EPC
Dear Wayne, Thank you so much for taking the time to write a positive review about your recent stay. Indeed, the tram service would be quicker to access the Southern Cross Station from the hotel. We look forward to your next visit. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tweed Heads NSW

Mercure Welcomed Us

Posted Aug 25, 2015
Pros: The staff are extremely welcoming and helpful at all times throughout our stay. We will return again.
Cons: The price of drinks in their bars are totally over the top. Far too expensive.
Location: It is very well located in the CBD. Close to Chinatown and major department stores.
This was our second stay with this hotel within 12 months. On both occasions we were attending Army reunions. The hotel staff went out of their way to ensure that we had a wonderful time.
Comment from Hotel Management
Aug 27, 2015 by H3028-GM02@accor.com, Hotel Management
Dear Ray, We thank you for your positive review after your second stay with us this year. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from nsw

Centrally located

Posted Aug 20, 2015
Pros: Location Friendly staff , very helpful
Cons: Cost of breakfast expensive
Stayed in hotel previously able to store luggage Staff were able to get us in early as the room was cleaned
Comment from Hotel Management
Aug 24, 2015 by H3028-GM02@accor.com, Hotel Management
Dear Neil, Thank you for your feedback. Very happy to read that you return to stay with us again, and happy with the facilities & services provided. We hope to see you again. Kind regards, Alex Mihardja Operational Project Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Mackay QLD

Very Happy Campers

Posted Aug 19, 2015
Pros: friendly staff and helpful also, rooms was good and the cost was fair
Cons: slightly over priced in the cocoon room I thought, but good service and all just the same.
Location: being in the heart of the city it was easy to get around to all planned things, great for the MCG, China Town & Vic Markets
Very happy with our stay and would stay there again.
Comment from Hotel Management
Aug 24, 2015 by H3028-GM02@accor.com, Hotel Management
Dear Nifty, Very pleased to read about your experience on your recent stay with us. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location but outdated roomdecorations

Posted Aug 18, 2015
The location is at the center of CBD which is very good. However the room seems a bit outdated, making a feeling of staying in a very cheap motel. Espcially the ceiling contributes to this point.
Comment from Hotel Management
Aug 20, 2015 by H3028-GM02@accor.com, Hotel Management
Thank you for your feedback after your recent stay with us. Your comments are appreciated. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Location great

Posted Aug 18, 2015
Pros: location
Cons: We were given a room for disabled persons which was not something we requested! Therefore bathroom facilities were not pleasing!
Great location -- right in CBD. Comfortable bed. The hotel is located close to shops and tram stops. The staff were pleasant and checking in was easy. We were able to leave luggage in the locker room after we checked out Sunday.
Comment from Hotel Management
Aug 19, 2015 by H3028-GM02@accor.com, Hotel Management
Thank you very much for your kind review. Very pleased to read that you enjoyed most aspects of your stay with us. We hope to see you again soon. Kind regards, Alex Mihardja Operational Project Manager
3 out of 5
by A verified traveler from Brisbane

Very average

Posted Aug 14, 2015
Very hard bed unable to get comfortable tear in sheet. Cleaner left rubbish bag in room
Comment from Hotel Management
Aug 18, 2015 by H3028-GM02@accor.com, Hotel Management
Dear Ray, I am sorry to read that you didn't have a comfortable stay with us. I have passed on your feedback to our Executive Housekeeper for their urgent attention. We hope that we can still look forward to welcoming you back in the future. Kind regards, Alex MIhardja Operational Project Manager